Mission Viejo INFINITI

Missed the mark. Disappointed in the service this time. I took my car in for a routine oil change but ended up with a hefty bill with lots of repairs. The worst part Disappointed in the service this time. I took my car in for a routine oil change but ended up with a hefty bill with lots of repairs. The worst part is that I take the car on a regular basis so I don't neglect my car. The car took longer than usual to repair. No loaners were available and needed a car from Enterprise. When we picked up the car, there was nobody there...a ghost town. Then, we drove off to get a car wash since the car was left dirty. We are not impressed. More

Tom Kiernan is the best! He always takes care of my car in the best possible manner. He always takes care of my car in the best possible manner. More

Tom Kiernan has always been courteous, professional, helpful, & knowledgeable during all of our service visits to Infiniti of Mission Viejo. He is the primary reason we have had my 2003 Infiniti M45 ser helpful, & knowledgeable during all of our service visits to Infiniti of Mission Viejo. He is the primary reason we have had my 2003 Infiniti M45 served at this dealership for the last 10+ years. Actually, all of the employees at Infiniti of Mission Viejo have been very gracious. The service department has done an excellent job of taking car of my vehicle & I appreciate their attention to detail. I especially like your check list process regarding any potential future items that may require repair &/or replacement. Your waiting area lounge is very comfortable & I really enjoy your optional coffee choices, TV, & cleanliness. More

The Servicing team at Mission Viejo Infiniti is helpful and thorough. I always leave feeling taken care of. and thorough. I always leave feeling taken care of. More

This was not my usual experience. In the past when I was told the car would be ready, it was ready; this time it was supposed to be ready on a Tuesday, but each day it was extended to In the past when I was told the car would be ready, it was ready; this time it was supposed to be ready on a Tuesday, but each day it was extended to another day and finally, it was ready on Thursday or maybe Friday. Everything seemed to be working correctly, but several days later I found that I was unable to lock the rear door on the passenger side thus allowing the possibility for anyone to get in the car unwanted. I have not yet notified my service consultant about this but I will do it today. In addition, several months ago the computer system in the car died and I had to have it replaced. Part of the problem was my GPS died. It was replaced with a very outdated version from 2009. This is very troublesome for me since many of the roads built since then do not appear in the GPS database so some addresses are either not available or incorrect. It appears that there is no current update available. My last update was either 2015 or 2016 but the service department does not have a copy and I have been unable to obtain a copy online or from the current owner of the software. This is of critical importance to me, so I would appreciate it if the most recent GPS software update be installed to bring my system up-to-date or be compensated for a full current replacement GPS system. Thank you. More

I took my car here for last 10 years, love to work with Eric the service advisor. Eric the service advisor. More

I took my car in for an unexpected repair. My service advisor, Jerry Pagliassotti provided an accurate diagnosis and the repair completed quickly and efficiently with very little inconvenienc My service advisor, Jerry Pagliassotti provided an accurate diagnosis and the repair completed quickly and efficiently with very little inconvenience to my schedule. We have purchased and serviced nearly half a dozen cars with MVI, all with Jerry's help. Because of him, there is no need to go elsewhere. More

Dealer missed wiper blades assessment. They were defective and needed replacement.. Also, dealer failed to add oil change coupon to invoice. We overpaid for service. I will discuss this at They were defective and needed replacement.. Also, dealer failed to add oil change coupon to invoice. We overpaid for service. I will discuss this at next service. Tom notified me of battery replacement need. I just replaced this with AAA heavy duty Interstate battery. Ith exception of wiper blades, dealer did excellent job identifying maintenance items we need to complete at next service. More

In general, I have great faith in Mission Viejo Infiniti's service; however, this last time the service took twice as long as promised, and something was done to make my passenger side rear door un Infiniti's service; however, this last time the service took twice as long as promised, and something was done to make my passenger side rear door unlockable causing the car to be unsafe. More

Always happy with service at Infiniti of mission Viejo. All service advisors are helpful. Thanks All service advisors are helpful. Thanks More