Mission Viejo INFINITI

We just leased our third Infiniti. We have always used dealers for service, and must say that of all the dealers we have ever worked with, and we have had a BMW & a Mercedes, Infiniti of Mission Viejo is dealers for service, and must say that of all the dealers we have ever worked with, and we have had a BMW & a Mercedes, Infiniti of Mission Viejo is the best dealer/service dep't. we have ever worked with. The staff is exceptional. I work with my service writer,Jerry Pagliassotti,the most. After 2 leases, and now a third, Jerry has always made us feel we are the only customers he has. I own my own company, and have my people understand Customer Service is an attitude, and way of life, not just a 'put on' attitude. Jerry is the epitomy of that senario. He is totally thorough, totally concerned with our issues, and there is NEVER a question of what the issue is. Whatever the issue is with our cars when we bring them in for service. Jerry is proactive, and if he recommends anything to be done and/or added, it is explained, and we are part of the decision making process. Nothing is ever done without his overseeing, recommendations, and making us part of everything. I truly get tired of "people" saying, how can you trust a service person at a dealership. The old saying is true, 'Treat everyone as wish to be treated' and develop a relatonship. 'Our car, and the 4 tires are the only thing between us and life' Trust is paramount, and Jerry & the staff of MVI treat us, and as stated, make us feel 'special' Thanks to Jerry, Don Weiss, Gonzo Granda, Robin Gallagher & the staff of Mission Viejo Intinity (MVI). We recommend them unconditionally. A comment PLEASE, for those customers who are so picky, that they find fault with everyone, everywhere, God's Blessings!! I have always wated to do this and didn't know how, until I asked. Thanks for this opportunity Carl & Diosa More

All dealings that I have had with Infiniti of Mission Viejo have been very professional and efficient. The reason for the service today was a recall to repair the passenger airbag indicator. So, even tho Viejo have been very professional and efficient. The reason for the service today was a recall to repair the passenger airbag indicator. So, even though the dealer was not receiving an payment, they still treated me the same as if I were buying a new car. I know this is true because I bought my Infiniti G35 from this dealer!! I would recommend then without reservation. More

11-2-10 To Dave Anton and the management of Infiniti at 11-2-10 To Dave Anton and the management of Infiniti at Mission Viejo: I wanted to take the time to just say that your team at Mission Viejo Infiniti has been fantastic with my service needs for my QX56. I know that as a customer I have choices as to where I can get service. However, I would like to inform you that one of the biggest reasons I do business with your store is because of your customer services representative, Gonzo Granda. Gonzo is very professional and has excellent follow up with me. I really appreciate his willingness to find a solution and get the issues worked out. I have been so impressed with him that I have recommended your dealership to all the Infiniti owners I know and told them to ask for Gonzo for top –notch, personal service. Gonzo is truly an assets to your team. You are very lucky to have an employee with such high integrity. I wanted to get this out to you so you know you have the right person, Gonzo, handling the needs of your customers at Infiniti. Thank You Brian McChesney More

I have owned an Infiniti since 2005 and after purchasing from MV Infiniti and not having a good experience with the first few service visits, tried several other dealerships (Tustin, Irvine, Etc, but to no from MV Infiniti and not having a good experience with the first few service visits, tried several other dealerships (Tustin, Irvine, Etc, but to no avail). I opted to try MV again and was pleasantly welcome by Jerry Pagliassotti. He was professional, friendly, listened and took notes of what I told him (what a welcome relief). I have continued having my car services by Jerry eversince --- even when we have had issues, I have contacted Jerry, and he has promptly taken care of the issues. Jerry is great at reading the historical notes on account to avoid asking the same questions each visit, as well as looking out for the clients best interest. Such a pleasure to work with. THANK YOU JERRY - if it was not for you, I would still be looking for a reliable dealer. Sincerely, Kris Parker More

Alfredo Roybal was a great sales associate and I had such a pleasurable experience that I referred my dad to him and he bought a car 6 weeks later from Alfredo. This is my second vehicle at Infinit of Missio a pleasurable experience that I referred my dad to him and he bought a car 6 weeks later from Alfredo. This is my second vehicle at Infinit of Mission Viejo and each experience has been very pleasurable and I look forward to buying my next car there too. More

I bought my car at this dealership and have been getting my services done at this dealership specifically eventhough I live closer to other dealerships because the people that work here are very friendly an my services done at this dealership specifically eventhough I live closer to other dealerships because the people that work here are very friendly and accomodating. Thanks for doing a great job! More

Inquired about a G37 online, was quoted a price online from Mike Thayer. Traveled over an hour to get there to see what they would give me for my trade. They offered me 6,000 under what blue book trade in from Mike Thayer. Traveled over an hour to get there to see what they would give me for my trade. They offered me 6,000 under what blue book trade in for fair condition was. Keep in mind my trade was in excellent condition. They wanted to steal it! Anyhow couple days later I decided to forget the trade and just purchase the vehicle, thought I'd just sell the car myself. The price Mike had quoted was better than I had gotten from other dealers, so I figured I'd take another trip down there. I confirmed price with both Mike Thayer and Twee Hayes on the phone before I left. Once at the dealership, getting ready to go into finance they tell me they quoted me the wrong price and it would be an addional 4,000 dollars. And this is what really upsets me, Twee tells me because of the mistake they are going to do me a huge favor and throw in a free car wash and oil change. Gee Thanks! BUYER BEWARE!!! All the internet department wants to do is get you in the door, and they'll do almost anything to get you in there. More

I have purchased a new car from this dealer. And I have had my used and new Infinity serviced and have been happy every time I visit this dealer! had my used and new Infinity serviced and have been happy every time I visit this dealer! More

It seems like almost every time I take my Infiniti in to have either routine service done or something repaired under warranty, something else goes wrong. One time I took it in to have a wheel alignment and have either routine service done or something repaired under warranty, something else goes wrong. One time I took it in to have a wheel alignment and tire balance and a creaking sound coming from the drivers seat. The alignment and balance was done but they damaged one of my rims in the process. The drivers seat was repaired but plastic clips that cover screws were not replaced. Called the dealership three times before I was contacted (the third time I threatened to call corporate which is probably why I got the phone call back). To their credit, they repaired my rim and replaced the plastic pieces without hesitation. Took the car in for another routine service plus mentioned that I was having creaking noises coming from the drivers seat again and that my steering wheel was making squealing sounds when going up and down. I had a different service adviser for this visit. He went on to tell me that squeaks and rattles are not covered under the Infiniti warranty and that the work they do is just a courtesy and that I would have to pay to repair any rattles if it required extensive labor. He said I could find that information in my warranty manual. I read my entire manual, including the section that describes what is NOT covered and no where did it say anything like that. So basically, I was lied to. When I got the car back I was told that the technician could not replicate the problem but they still lubricated all moving parts of the steering wheel and drivers seat. That was also another lie because all the technician had to do was move the steering wheel up and down to replicate the noise and sit in the drivers seat and move around to replicate that noise. Needless to say, I got the car back and both problems were still there. So I took two hours of my own time and repaired the problems my self. Ironically, no where on the moving parts of the drivers seat or steering wheel did I see any signs of new lubrication. Another time I brought my car in because my cd player went out. It was replaced under warranty. When I picked the car up, the service adviser told me that the cd player works properly now and the car is good to go. Brought the car home, put some CDs in only to have the CD eat up my cd's. So not only was this proof that the cd player was NOT throughly checked but a new problem was created while they fixed the original problem. Brought the car back in two days later and they fixed it in 5 minutes. In addition to all of this, half of the time when I get my car back from service, I find these white powder'ish shoe prints on my black mats that are a pain in the ass to wipe off. I do occasionally have positive experiences at Mission Viejo. However, that good service is not consecutive. For the most part, the employees at Mission Viejo are nice. However, their technicians leave little to be desired. They need to spend an extra minute on each job to make sure that what they fixed is actually fixed and EVERYTHING is working properly. Attention to detail is a must for a luxury car dealership. If they can't properly repair a squeaky steering wheel, why would I trust them to handle something important like my engine, transmission or brakes? More

had a wonderful experience with this dealer. i would recommend them to anyone who has an infiniti for excellent service & friendliness, clean facility, good pop corn, managed well. recommend them to anyone who has an infiniti for excellent service & friendliness, clean facility, good pop corn, managed well. More