Mission Viejo INFINITI

I purchased my QX56 from this dealer new a few years ago. The purchase was smooth and fairly fast. But the reason I'm writting this review is the excellent service received each and every time is bring in my The purchase was smooth and fairly fast. But the reason I'm writting this review is the excellent service received each and every time is bring in my QX from Jerry. He knows what needs to be done and I follow his recommendations. His follow up is fantastic and the service done is always ready when I need the car back. The next time you need your Infinity serviced, bring it to Infinity Mission Viejo and ask for Jerry. More

I purchased my CPO 2008 G35s 6mt in late Nov. I spent over 2 months looking for that exact car since the 6MT is so rare. The day i test drove and purchased the vehicle it was raining, so i never got muc over 2 months looking for that exact car since the 6MT is so rare. The day i test drove and purchased the vehicle it was raining, so i never got much of a chance to "get on it". After 2 weeks of ownership i noticed the clutch slipping under heavy acceleration. There were a few very minor issues as well, but the clutch really scared me since i knew i would be driving this car hard. After bringing my car to Jerry, he immediatly fixed my minor brake and noise issues, but the techs could not reproduce the clutch slip. After i rode along with the tech, he noticed and agreed that there was a serious problem, and the entire clutch assembly would need replacing. I was expecting an ugly argument over "wear + tear" issues, because clutches are not a warranty item, and the fact that my car was "used". But to my total surprise, the GM, Dave, approved the complete rebuild at a cost to Infiniti of close to $3000. They also had it fixed within 48hours of me bringing in my car, and provided a complimentary loaner. Instead of making me feel like they did me a favor, they appologized for the inconvenience. In 21 years of car ownership, i have never had a better service experience, period. I strongly recommend this dealership, and Jerry in service to anyone wishing to be treated with the highest level of respect. More

Both Edgar and Ryan were terrific. They were very patient, as I put them through numerous test drives and a battery of questions. The cars the dealership chooses to buy for pre-owned inventory are patient, as I put them through numerous test drives and a battery of questions. The cars the dealership chooses to buy for pre-owned inventory are much higher quality than I've seen elsewhere. Now I have a car I'm in love with and the whole experience was fantastic. THANK YOU!!!! More

Infiniti of Mission Viejo is the only place we'll take our FX-35 for service. We've never had an issue with their work, and you seriously can't find better customer service in So.Cal. They're an amazing our FX-35 for service. We've never had an issue with their work, and you seriously can't find better customer service in So.Cal. They're an amazing group of people, they never make excuses, or point fingers, and they seem to go out of their way to please the customer. More

I have had my vehicle serviced by Mission Viejo Infiniti for 5 years and Jerry has been my service advisor. He is the best and being in the Auto Industry as a vendor to Auto Dealers I would highly recommend for 5 years and Jerry has been my service advisor. He is the best and being in the Auto Industry as a vendor to Auto Dealers I would highly recommend that if you own a Infiniti take it in to Mission Viejo Infiniti and ask for jerry. This dealer does quality work, and they do not rip you off. Jerry has done an excellent job of making sure my car gets the best service and a great price, Thanks Jerry and Mission Viejo Infiniti More

About 6 months after I leased my Infiniti FX45, I was introduced to Jerry Pagliassotti in service. I love my FX, but with all things mechanical minor adjustments are needed from time to time. From da introduced to Jerry Pagliassotti in service. I love my FX, but with all things mechanical minor adjustments are needed from time to time. From day one to present day, Jerry has been the consummate service professional. Jerry is extremely knowledgeable and always friendly. Time after time, my pal Jerry has taking care of all of my service concerns, from power seat issues to a Rat infestation problem. (I live in a beautiful gated community in Laguna Niguel, and yes we have a rodent infestation problem here! (lol) I've gotten to the point to where I'd call in first to make sure that Jerry their before I would take my car in for service. I trust Jerry that much, -he's the man! Jerry understands how to treat people with respect and is a shining star among his service department piers. If you have a Infiniti, and you need service, ask for Jerry, and tell him that Jim Spitzer sent you, he'll get a kick out of that! PS; - Jerry knows what a serious pain in the neck I can be as a customer, and yes, I'm a perfectionist and very "Anal" about my car, bottom line, Jerry is the best! More

I have been a customer of this Infiniti dealer for about eight years now. When I moved from the Newport Beach area to South Orange County CA I had to change Infiniti dealers for the service and maintenance eight years now. When I moved from the Newport Beach area to South Orange County CA I had to change Infiniti dealers for the service and maintenance of my Infiniti vehicle and this specific dealer was the closest in proximity to where I had relocated at that time. For the entire time I have been a client of this dealer I have received exceptional service and continue to each and everytime I visit bring my vehicle in for service. I have since also bought two new vehicles from this dealer over the years and have been very pleased with the sales experience along with the service experience. I have worked with a number of service representatives that include Tony, Gonzo and Jerry Pagliassotti. I have very happy with all of the representives and am pleased to say that whomever I work I receive very good care and attention to my needs. Jerry Pagliassotti with whom I work with more often then not takes very good care of me and always pays close attention to my vehicle to ensure my needs and expectations are not just met but exceeded. I do not feel like I am taken for granted and always am treated like a VIP client regardless of the service I am receiving or ultimately the amount of money I am spending at any particular time. I would encourage and highly recommend both the Infiniti vehicle and this specific Infiniti dealer for anyone in the market for a new car. Sincerely, Jeff Feldman Orange County CA More

We just leased our third Infiniti. We have always used dealers for service, and must say that of all the dealers we have ever worked with, and we have had a BMW & a Mercedes, Infiniti of Mission Viejo is dealers for service, and must say that of all the dealers we have ever worked with, and we have had a BMW & a Mercedes, Infiniti of Mission Viejo is the best dealer/service dep't. we have ever worked with. The staff is exceptional. I work with my service writer,Jerry Pagliassotti,the most. After 2 leases, and now a third, Jerry has always made us feel we are the only customers he has. I own my own company, and have my people understand Customer Service is an attitude, and way of life, not just a 'put on' attitude. Jerry is the epitomy of that senario. He is totally thorough, totally concerned with our issues, and there is NEVER a question of what the issue is. Whatever the issue is with our cars when we bring them in for service. Jerry is proactive, and if he recommends anything to be done and/or added, it is explained, and we are part of the decision making process. Nothing is ever done without his overseeing, recommendations, and making us part of everything. I truly get tired of "people" saying, how can you trust a service person at a dealership. The old saying is true, 'Treat everyone as wish to be treated' and develop a relatonship. 'Our car, and the 4 tires are the only thing between us and life' Trust is paramount, and Jerry & the staff of MVI treat us, and as stated, make us feel 'special' Thanks to Jerry, Don Weiss, Gonzo Granda, Robin Gallagher & the staff of Mission Viejo Intinity (MVI). We recommend them unconditionally. A comment PLEASE, for those customers who are so picky, that they find fault with everyone, everywhere, God's Blessings!! I have always wated to do this and didn't know how, until I asked. Thanks for this opportunity Carl & Diosa More

All dealings that I have had with Infiniti of Mission Viejo have been very professional and efficient. The reason for the service today was a recall to repair the passenger airbag indicator. So, even tho Viejo have been very professional and efficient. The reason for the service today was a recall to repair the passenger airbag indicator. So, even though the dealer was not receiving an payment, they still treated me the same as if I were buying a new car. I know this is true because I bought my Infiniti G35 from this dealer!! I would recommend then without reservation. More

11-2-10 To Dave Anton and the management of Infiniti at 11-2-10 To Dave Anton and the management of Infiniti at Mission Viejo: I wanted to take the time to just say that your team at Mission Viejo Infiniti has been fantastic with my service needs for my QX56. I know that as a customer I have choices as to where I can get service. However, I would like to inform you that one of the biggest reasons I do business with your store is because of your customer services representative, Gonzo Granda. Gonzo is very professional and has excellent follow up with me. I really appreciate his willingness to find a solution and get the issues worked out. I have been so impressed with him that I have recommended your dealership to all the Infiniti owners I know and told them to ask for Gonzo for top –notch, personal service. Gonzo is truly an assets to your team. You are very lucky to have an employee with such high integrity. I wanted to get this out to you so you know you have the right person, Gonzo, handling the needs of your customers at Infiniti. Thank You Brian McChesney More