Mission Viejo INFINITI

I must admit that I was regretting our purchase of a used QX56 until I worked with Jerry Pagliassotti. Prior to Jerry, our concerned calls were not returned by warranty managers and our salesman did not fol QX56 until I worked with Jerry Pagliassotti. Prior to Jerry, our concerned calls were not returned by warranty managers and our salesman did not follow up. Jerry, took responsability and answered our questions and offered services that we were not aware of. He redeemed this dealership by exceeding our expectations. I have had a warranty issue since the purchase and he called me back within 20 minutes with clear cut options to a solution. He genuinely cares about me and the inconvenience to my family when the car is not functioning properly. More

Everyone at this dealership was absolutely amazing! Ryan Imp and Robert (i forget his last name!! Sorry) were both so helpful and patient with me :) Ryan helped me program all the features from the seat mem Imp and Robert (i forget his last name!! Sorry) were both so helpful and patient with me :) Ryan helped me program all the features from the seat memory, radio, bluetooth, garage door opener, which i totally appreciated! My old Infiniti still had a tape deck... so you can imagine all the new digital features of the G37 seemed a bit daunting at first :) Thanks to Ryan!!! After searching through many dealerships from Irvine to Carlsbad, and a million different phone calls and emails, it was such a relief to find a sales team who were honest and treated me so well. I will definitely be recommending this dealership and sales team to all my friends and customers. More

I bought my vehicle at Infiniti of MV about 5 years ago, and have had very positive experiences with the dealer ever since. In particular, I would like to call out the excellent service I always receive whe and have had very positive experiences with the dealer ever since. In particular, I would like to call out the excellent service I always receive when Mr. Tony Beheshti is my service rep. I was recently in for a Perma Plate application to my car. The service department was busy, but Tony was very courteous, attentive, thorough, and did his best to get me "in and out" as quickly as possible, so I could get to my office. I have dealt with most, if not all, of the service reps at this dealership, and consider Tony to be the finest. He truly understands and delivers on excellent customer service!! I look forward to my service visits when Tony is there to greet me and act as my service rep. When I am ready to replace my vehicle, I will look forward to visting Infiniti of MV for a replacement. I would definitly recommend this dealer for both new sales and service. More

I purchased my QX56 from this dealer new a few years ago. The purchase was smooth and fairly fast. But the reason I'm writting this review is the excellent service received each and every time is bring in my The purchase was smooth and fairly fast. But the reason I'm writting this review is the excellent service received each and every time is bring in my QX from Jerry. He knows what needs to be done and I follow his recommendations. His follow up is fantastic and the service done is always ready when I need the car back. The next time you need your Infinity serviced, bring it to Infinity Mission Viejo and ask for Jerry. More

I purchased my CPO 2008 G35s 6mt in late Nov. I spent over 2 months looking for that exact car since the 6MT is so rare. The day i test drove and purchased the vehicle it was raining, so i never got muc over 2 months looking for that exact car since the 6MT is so rare. The day i test drove and purchased the vehicle it was raining, so i never got much of a chance to "get on it". After 2 weeks of ownership i noticed the clutch slipping under heavy acceleration. There were a few very minor issues as well, but the clutch really scared me since i knew i would be driving this car hard. After bringing my car to Jerry, he immediatly fixed my minor brake and noise issues, but the techs could not reproduce the clutch slip. After i rode along with the tech, he noticed and agreed that there was a serious problem, and the entire clutch assembly would need replacing. I was expecting an ugly argument over "wear + tear" issues, because clutches are not a warranty item, and the fact that my car was "used". But to my total surprise, the GM, Dave, approved the complete rebuild at a cost to Infiniti of close to $3000. They also had it fixed within 48hours of me bringing in my car, and provided a complimentary loaner. Instead of making me feel like they did me a favor, they appologized for the inconvenience. In 21 years of car ownership, i have never had a better service experience, period. I strongly recommend this dealership, and Jerry in service to anyone wishing to be treated with the highest level of respect. More

Both Edgar and Ryan were terrific. They were very patient, as I put them through numerous test drives and a battery of questions. The cars the dealership chooses to buy for pre-owned inventory are patient, as I put them through numerous test drives and a battery of questions. The cars the dealership chooses to buy for pre-owned inventory are much higher quality than I've seen elsewhere. Now I have a car I'm in love with and the whole experience was fantastic. THANK YOU!!!! More

Infiniti of Mission Viejo is the only place we'll take our FX-35 for service. We've never had an issue with their work, and you seriously can't find better customer service in So.Cal. They're an amazing our FX-35 for service. We've never had an issue with their work, and you seriously can't find better customer service in So.Cal. They're an amazing group of people, they never make excuses, or point fingers, and they seem to go out of their way to please the customer. More

I have had my vehicle serviced by Mission Viejo Infiniti for 5 years and Jerry has been my service advisor. He is the best and being in the Auto Industry as a vendor to Auto Dealers I would highly recommend for 5 years and Jerry has been my service advisor. He is the best and being in the Auto Industry as a vendor to Auto Dealers I would highly recommend that if you own a Infiniti take it in to Mission Viejo Infiniti and ask for jerry. This dealer does quality work, and they do not rip you off. Jerry has done an excellent job of making sure my car gets the best service and a great price, Thanks Jerry and Mission Viejo Infiniti More

About 6 months after I leased my Infiniti FX45, I was introduced to Jerry Pagliassotti in service. I love my FX, but with all things mechanical minor adjustments are needed from time to time. From da introduced to Jerry Pagliassotti in service. I love my FX, but with all things mechanical minor adjustments are needed from time to time. From day one to present day, Jerry has been the consummate service professional. Jerry is extremely knowledgeable and always friendly. Time after time, my pal Jerry has taking care of all of my service concerns, from power seat issues to a Rat infestation problem. (I live in a beautiful gated community in Laguna Niguel, and yes we have a rodent infestation problem here! (lol) I've gotten to the point to where I'd call in first to make sure that Jerry their before I would take my car in for service. I trust Jerry that much, -he's the man! Jerry understands how to treat people with respect and is a shining star among his service department piers. If you have a Infiniti, and you need service, ask for Jerry, and tell him that Jim Spitzer sent you, he'll get a kick out of that! PS; - Jerry knows what a serious pain in the neck I can be as a customer, and yes, I'm a perfectionist and very "Anal" about my car, bottom line, Jerry is the best! More

I have been a customer of this Infiniti dealer for about eight years now. When I moved from the Newport Beach area to South Orange County CA I had to change Infiniti dealers for the service and maintenance eight years now. When I moved from the Newport Beach area to South Orange County CA I had to change Infiniti dealers for the service and maintenance of my Infiniti vehicle and this specific dealer was the closest in proximity to where I had relocated at that time. For the entire time I have been a client of this dealer I have received exceptional service and continue to each and everytime I visit bring my vehicle in for service. I have since also bought two new vehicles from this dealer over the years and have been very pleased with the sales experience along with the service experience. I have worked with a number of service representatives that include Tony, Gonzo and Jerry Pagliassotti. I have very happy with all of the representives and am pleased to say that whomever I work I receive very good care and attention to my needs. Jerry Pagliassotti with whom I work with more often then not takes very good care of me and always pays close attention to my vehicle to ensure my needs and expectations are not just met but exceeded. I do not feel like I am taken for granted and always am treated like a VIP client regardless of the service I am receiving or ultimately the amount of money I am spending at any particular time. I would encourage and highly recommend both the Infiniti vehicle and this specific Infiniti dealer for anyone in the market for a new car. Sincerely, Jeff Feldman Orange County CA More