Mission Viejo INFINITI

I have used this dealership for service for the past two years and found them to be honest and reliable. Specifically, the service person I use most is Jerry Pagliassotti. He is a star among service per years and found them to be honest and reliable. Specifically, the service person I use most is Jerry Pagliassotti. He is a star among service personel. He is upfront, knowledgeable, helpful, reliable. Timothy P. More

Chad Priest from Infiniti of Mission Viejo made buying a new car easy. We submitted for new Infiniti G37 bids online. Chad at MV Infiniti handles the online sales and responded immediately to our request new car easy. We submitted for new Infiniti G37 bids online. Chad at MV Infiniti handles the online sales and responded immediately to our request while we had to wait for 4 other area dealers to respond. We negotiated with Chad and he was very professional, reasonable, and competitive in pricing and vehicle trade-in. He was by far the person working hardest for our business (among the dealers contacted), often returning calls after his business hours to be as responsive as possible and work around our schedules. I'm sure I share the same skepticism as most when it comes to car dealers but Chad was very easy to do business with. We handled most of the negotiation through email and phone calls versus the traditional showroom negotiation were the sales person goes back and forth with the manager. There was no high pressure sales. We simply compared numbers from other dealer quotes and got done to the best deal for us. MV Infiniti has got the online sales process right, working with people outside the showroom to get the deal done. Thanks again Chad for the high level of customer service and making our experience with the a car dealership completely different then what we have traditionally encountered. The online experience was the way to go for us! More

I have been a customer at Mission Viejo Infiniti for several years through 3 different cars. They have always been a pleasure to speak with and always helpful, polite and efficient. they always meet th several years through 3 different cars. They have always been a pleasure to speak with and always helpful, polite and efficient. they always meet their commitments. Jerry has been my customer rep for most of the time I have owned and Infinity and he's one of the reasons i remain a loyal customer. More

I recently purchased an 08 Infiniti G37 Coupe from Infiniti of Mission Viejo. I made an appointment with Edgar Aguirre after finding the vehicle online. Edgar was very helpful from the very begining. Infiniti of Mission Viejo. I made an appointment with Edgar Aguirre after finding the vehicle online. Edgar was very helpful from the very begining. He was very friendly when I arrived and worked with me on the financing until I was happy and confortable with my payments. Edgar has been very helpful even after I took the vehicle home and discovered that the spare tire was missing. I contacted Edgar and he immediately responded and made a spare tire availabe for pickup. This is the kind of service I look for in a dealership. I would recommend Edgar and his team to all my friends and family. More

2/17/11 Corporate Office Infinity Attention Consumer 2/17/11 Corporate Office Infinity Attention Consumer Affairs P.O. Box 685003 Franklin, Tenn. 37068 To whom it may concern, 2/17/11 Corporate Office Infinity Attention Consumer Affairs P.O. Box 685003 Franklin, Tenn. 37068 To whom it may concern, my name is Valerie Gomez and I have had my Infinity G35 coupe since 2004. Since then, I have had the majority of the work done on my car in Mission Viejo, CA and have been more than pleased with the quality of the service I have received. My main service consultant is Jerry Pagliassotti who has been professional, attentive, informative, and always keeps me updated as to what needs to be performed as to keep my car safe and running efficiently. All of the staff are professional and even the service manager Don Weiss has come to my assistance when need be. I have enjoyed the experience of Infinity ownership and look forward to many more years of satisfied service. Thank you for having such a professional staff and knowledgeable mechanics. In addition, I am pleased with the new Recommended Action Plan that was given out at my last service. It explains everything in detail so that informed decisions can be made. Again, I wanted to recognize your excellent staff and how they all work to make sure that the service experience is an enjoyable one. Thank you for your time and consideration in this manner. Sincerely, V. Gomez More

Since I bought my car at the Infiniti Dealership in Mission Viejo, I kind of feel obligated to take my car there for service even though the Claremont location is closer for me. However, with Jerry as Mission Viejo, I kind of feel obligated to take my car there for service even though the Claremont location is closer for me. However, with Jerry as my go-to guy for service, I would never consider any other location. He always knows what I need and what I don't need. He's always looking for ways for me to save money on every service that I have and he's always honest and never tries to add repairs that I don't need. Every appointment I make with the service department is with Jerry and if he's off the Saturday that I want to take my car in, I rearrange my schedule to fit his. Also, since he lives near where I live, he knows the traffic struggles that I go through and always tries to get me in and get me out so I can avoid the bad traffic. More

These guys were excellent salespeople and I could not These guys were excellent salespeople and I could not have been more pleased. I am thrilled with my M35s. The level of service from the time I calle These guys were excellent salespeople and I could not have been more pleased. I am thrilled with my M35s. The level of service from the time I called into the dealership and spoke to the internet department all the way to drive off was exceptional. Shay Jarrell More

I must admit that I was regretting our purchase of a used QX56 until I worked with Jerry Pagliassotti. Prior to Jerry, our concerned calls were not returned by warranty managers and our salesman did not fol QX56 until I worked with Jerry Pagliassotti. Prior to Jerry, our concerned calls were not returned by warranty managers and our salesman did not follow up. Jerry, took responsability and answered our questions and offered services that we were not aware of. He redeemed this dealership by exceeding our expectations. I have had a warranty issue since the purchase and he called me back within 20 minutes with clear cut options to a solution. He genuinely cares about me and the inconvenience to my family when the car is not functioning properly. More

Everyone at this dealership was absolutely amazing! Ryan Imp and Robert (i forget his last name!! Sorry) were both so helpful and patient with me :) Ryan helped me program all the features from the seat mem Imp and Robert (i forget his last name!! Sorry) were both so helpful and patient with me :) Ryan helped me program all the features from the seat memory, radio, bluetooth, garage door opener, which i totally appreciated! My old Infiniti still had a tape deck... so you can imagine all the new digital features of the G37 seemed a bit daunting at first :) Thanks to Ryan!!! After searching through many dealerships from Irvine to Carlsbad, and a million different phone calls and emails, it was such a relief to find a sales team who were honest and treated me so well. I will definitely be recommending this dealership and sales team to all my friends and customers. More

I bought my vehicle at Infiniti of MV about 5 years ago, and have had very positive experiences with the dealer ever since. In particular, I would like to call out the excellent service I always receive whe and have had very positive experiences with the dealer ever since. In particular, I would like to call out the excellent service I always receive when Mr. Tony Beheshti is my service rep. I was recently in for a Perma Plate application to my car. The service department was busy, but Tony was very courteous, attentive, thorough, and did his best to get me "in and out" as quickly as possible, so I could get to my office. I have dealt with most, if not all, of the service reps at this dealership, and consider Tony to be the finest. He truly understands and delivers on excellent customer service!! I look forward to my service visits when Tony is there to greet me and act as my service rep. When I am ready to replace my vehicle, I will look forward to visting Infiniti of MV for a replacement. I would definitly recommend this dealer for both new sales and service. More