Mission Viejo INFINITI

Great experience overall. Well organized with great communication. Easy loaner car program. Jerry P. Is fantastic! Well organized with great communication. Easy loaner car program. Jerry P. Is fantastic! More

This dealership is Clean and friendly. They respond well, but they are pricy on their services. They respond well, but they are pricy on their services. More

I came across a Mercedes on craigslist and came in with the intention of just test-driving. I contacted Marcus and he took me on a test drive. Also showed me an Infinity based on the features I liked on th the intention of just test-driving. I contacted Marcus and he took me on a test drive. Also showed me an Infinity based on the features I liked on the Mercedes. I'm the type of person who likes to research big purchases but Erik came out and asked what it would take to earn my business and I gave him a list of conditions and he met everyone. My biggest concern was buying a costly used vehicle and then something breaking and me being stuck with the cost of repairs. Well I left with a Mercedes that day and THE NEXT DAY I noticed some issues. I called in with my concerns (this is after I already signed the contract) and they fixed all of the issues and gave me a loaner car for free while they worked on it. SO HAPPY with my car and SO HAPPY with the service I received from this dealership. If you want an honest and fair place to buy a car, look no further. They stand by their word and the next car I purchase will be from here as well. THANKS MARCUS AND ERIK!!!!!!!! More

We are always treated right at Infiniti. Friendly, honest, they get a car for us if it’s a big job. Price always seems right. Friendly, honest, they get a car for us if it’s a big job. Price always seems right. More

Service center has slowed down considerably. Rarely had to leave the car overnight for a break job. Rarely had to leave the car overnight for a break job. More

Tom Kiernan is the best! He is the reason I continue to purchase Infiniti vehicles. His customer service is top notch! I would highly recommend Tom Kiernan and Mission Vie He is the reason I continue to purchase Infiniti vehicles. His customer service is top notch! I would highly recommend Tom Kiernan and Mission Viejo Infiniti! I also bought my newest vehicle with Patrick Yamada. Best car buying experience I have ever had. He was fantastic! More

Clean and what an infiniti dealership should be Once you arrive you are greeted and helped right away in what you need. Staff is amazing and the service technicians work wonders to get the car right. you arrive you are greeted and helped right away in what you need. Staff is amazing and the service technicians work wonders to get the car right. More

It was so easy - Erik took care of everything and stayed in constant contact with me (by text) throughout the service time. Thank you. in constant contact with me (by text) throughout the service time. Thank you. More

Erick Carillo is terrific; helpful, efficient, and courteous; a real credit to Infinity. Highly recommended! courteous; a real credit to Infinity. Highly recommended! More

The dealership is great if I am working with Tom Kiernan. Only complaint I have is with the car itself. Guess there is a hole in the floor board so when my cell phone fell on the floor it went in that hole Only complaint I have is with the car itself. Guess there is a hole in the floor board so when my cell phone fell on the floor it went in that hole and is un-retrievable. Have several problems with the car since I have owned it. Thankfully Tom tries to work it out. More