Mission Viejo INFINITI

Love the new JX35 we purchased at Infiniti MV. We had Jeremy Hagan as our sales guy and he was nice and I truly felt he got us the beat deal!! He was honest and patient. The front desk was too. We got th Jeremy Hagan as our sales guy and he was nice and I truly felt he got us the beat deal!! He was honest and patient. The front desk was too. We got there at closing and they stayed an extra 2 hours for us and made extra popcorn for my kids. :) Great facility upscale without being snobbish. Very friendly!! More

Jeremy Hagan in Sales Dept. has assisted us to purchase Infiniti JX35. Since we compared a price quote from several dealers and online auto shops, the negotiation process was not quite an easy one. However Infiniti JX35. Since we compared a price quote from several dealers and online auto shops, the negotiation process was not quite an easy one. However, he's been very patient with me and put a great effort in order to satisfy our target price. After all, I was very happy with the price point and their offering! After the price is set, everything else was as they say..."truly exceptional". Vehicle tour, test driving, auto detailing, financing paperwork, etc. everything has been completed in timely and professional manner. Jeremy came into office to go through all this even though it was his day off! I definitely recommend Jeremy for purchasing a car at the Infiniti dealer! More

I am thrilled with my recent experience at Infiniti Mission Viejo. Salesman Cris Baker was most helpful and informative throughout the evaluation and purchase process. Cris took the time to understan Mission Viejo. Salesman Cris Baker was most helpful and informative throughout the evaluation and purchase process. Cris took the time to understand what I wanted and made sure that he found the perfect vehicle to suit my needs. I would highly recommend visiting this dealership when considering a new vehicle. The service department is wonderful and that is what prompted me to start my search here this time. I had a poor experience with the sales staff 3 years ago, but it has completely turned around...and I couldn't be happier. More

Everyone we came into contact with was good to work with. The follow up service they ensured was done right and hassle free. Appreciate the great service! The follow up service they ensured was done right and hassle free. Appreciate the great service! More

My experience at Inifiniti Mission Viejo was outstanding. Jeremy Hagen helped me out on the phone and was very patient and understanding. When I entered the dealership I was greeted by two nice women and Jer Jeremy Hagen helped me out on the phone and was very patient and understanding. When I entered the dealership I was greeted by two nice women and Jeremy came out right away. The car I was trading in, was looked at right away and they gave me the best deal I could get given my circumstance. Jeremy worked hard and even stayed later than he was supposed too. He was very personable and friendly and I am going to recomend his service and Infiniti MV to all of my family and friends. I love my new vechicle and I am very pleased with the service at the dealership. More

Jerry is always so helpful in helping you as the customer get the services that are rightfully deserved for your vehicle. He'll fight and fight to get it done. Such a stand up guy, and highly recommended! get the services that are rightfully deserved for your vehicle. He'll fight and fight to get it done. Such a stand up guy, and highly recommended! More

Great experience over all, Sandi was very helpful through repair process with advises, references and suggestions. Great place, bought two car from them already and happy with both of our choices. repair process with advises, references and suggestions. Great place, bought two car from them already and happy with both of our choices. More

Mr. Jerry Pagliassotti did a fantastic job, taking care of my inquiries. His pleasant demeanor and professionalism exceeded my expectations. He is truly an asset to your company and a model employee, rep of my inquiries. His pleasant demeanor and professionalism exceeded my expectations. He is truly an asset to your company and a model employee, representing high quality service. I have visited several other Infiniti dealerships and the service level provided by Jerry is the reason I keep returning to the Infiniti of Mission Viejo! Keep up the good work :) More

Cris was very professional. Not pushy and listened to my needs for a new vehicle. Follow up is excellent. Great experience. Highly recommend Cris and Infiniti MV needs for a new vehicle. Follow up is excellent. Great experience. Highly recommend Cris and Infiniti MV More

If there is one thing I hate, it is waiting for service on my vehicle! However, this has never happened at Mission Viejo Infiniti. I get a reminder call that my vehicle is due for service, I call in and se on my vehicle! However, this has never happened at Mission Viejo Infiniti. I get a reminder call that my vehicle is due for service, I call in and set up an appointment (when I want), drop off the car on the way to work, and pick up my loaner. My personal service rep - Jerry Pagliassotti - knows my car and my driving habits! He might recommend additional services, but he will alway tell you whether or not you "should" have the service or "can do without" the service. He is honest, and always follows-up on the service performed. He goes beyond doing what is "necessary" for the car. As an example, I recently traded in my 2004 G35 coupe for a 2013 G37 coupe. At delivery Jerry went over the car and decided the finish wasn't "smooth" enough and so he asked me to bring the car back into service so he could have it "clay-barred". No charge, no hassel. But what a difference it made to the finish of the car! Thanks Jerry! More