
Mission Viejo INFINITI
Mission Viejo, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 721 reviews
I had a horrible experience with the service department today. I made an appointment several days ago to have a recall repair done. I was told the repair would take about 2 hours, so I made an appointment today. I made an appointment several days ago to have a recall repair done. I was told the repair would take about 2 hours, so I made an appointment for 1 pm today. They asked me which advisor I would like, and since I have known Tony Beheshti many years ago when he ran an European car repair shop (I had my Mercedes and BMW serviced there), I asked for Tony. They called me to confirm my appointment yesterday (which I did) and also sent me an email reminder. When I showed up for my appointment, Tony was not there. Another advisor told me that they were fully booked and couldn't take my car. In addition, since they are out of loaner cars, I was not able to leave my car there and get a loaner. So the bottom line was that although I made and confirmed my appointment, they were too busy to service my car!! I took off work this afternoon to get the repair done; instead, I had to do it another day. I tried to talk to the Manager there but so far has no success. I owned a G35 before and bought my M35 here at Infiniti of MV. I was thinking of trading my car in for another M, and my wife was thinking of getting a J. Before today, I would have naturally gone to them for the new cars, but after today, never again. I made an appointment with another dealership next week for the recall repair and will probably get my new cars from them. Great job in mistreating and thereby losing your customers! I will make sure I post my reviews elsewhere and file my complaint with Infiniti USA. More
Jerry is the best. He always remembers my name (and my husband's name!) and he gets me in and out in less than an hour for a routine service (oil change) which I really appreciate. He is always energetic husband's name!) and he gets me in and out in less than an hour for a routine service (oil change) which I really appreciate. He is always energetic (to say the least!) and he makes coming to the dealership a pleasant experience especially during the construction. I would recommend Jerry and this dealership to anyone who was interested in owning an Infiniti. It is always a pleasant experience whether I am buying/leasing a car or having it serviced. Thank you! More
Excellent, competent service. Jerry is very friendly and understands needs and expectations. It is a pleasure to do business with jerry and Infiniti of Mission Viejo understands needs and expectations. It is a pleasure to do business with jerry and Infiniti of Mission Viejo More
Jerry is the sole reason I keep returning to this dealership for service even though there are other Infiniti dealers I drive past that offer the services for less cost. dealership for service even though there are other Infiniti dealers I drive past that offer the services for less cost. More
I am a Connecticut resident, and while recently visiting my sister in California I admired her "bling" license plate frame. She told me she had purchased it at her Infiniti dealership when she purchased her my sister in California I admired her "bling" license plate frame. She told me she had purchased it at her Infiniti dealership when she purchased her new Infiniti. After searching the internet for similar products, I found nothing that compared to the quality of her product. I telephoned the dealership and was connected to Rudy Espinosa. He went above and beyond in customer service, sending me photos of all my different choices, explaining the craftsmanship of the plate frames, and contacting me with tracking information to let me know when I could expect my new "bling" plates. Rudy also followed up to make sure I had received my product and that I was satisfied. I am very satisfied with my new "bling" plates, and the exceptional service I received from Rudy Espinosa. More
Jerry always goes the extra mile to help me. He is extremely helpful and spends extra time explaining options and ensuring I am satisfied and my car is serviced properly. He is by far the best servic extremely helpful and spends extra time explaining options and ensuring I am satisfied and my car is serviced properly. He is by far the best service consultant I've encountered and his hard work, honesty and diligence translate into dealership loyalty. I will go to no other dealer or service consultant to service my vehicle. More
Through True.com I started to deal with Chad. I don't have a good experience with car dealers but this was totally different experience. Thanks to Internet there wasn't hassle over the price, we started have a good experience with car dealers but this was totally different experience. Thanks to Internet there wasn't hassle over the price, we started on the same price, we both had fun and closed the sale with good feeling. All the stuff in Infiniti of Mission Viejo was friendly and cool. I recommend this place over any other. More
Worked with Jeremy Hagen to lease a new vehicle. Jeremy was very professional and make the process very pleasurable. I would recommend Jeremy to anyone. was very professional and make the process very pleasurable. I would recommend Jeremy to anyone. More
I experienced extremely fast and transparent service and I was able in flew hours select the car; ensure the best price on the market; and to complete the transaction. I was able in flew hours select the car; ensure the best price on the market; and to complete the transaction. More
This dealership is great and the employees are all so helpful and friendly. Cris Baker was our sales person and he was very professional . I would recommend this Mission Viejo to my friends and family. helpful and friendly. Cris Baker was our sales person and he was very professional . I would recommend this Mission Viejo to my friends and family. More