Mission Viejo INFINITI

Jerry Pagliassotti / My Five Star Hero! What else can Jerry Pagliassotti / My Five Star Hero! What else can I say other than this; If Jerry Pagliassotti, ever leaves the Mission Viejo store, I will Hu Jerry Pagliassotti / My Five Star Hero! What else can I say other than this; If Jerry Pagliassotti, ever leaves the Mission Viejo store, I will Hunt him down and torture him for not telling me what other Infinity store he went to. Jerry, Warren and the entire Service department are Tops with me. I should know, I worked in the Car Business for many, many years. . . http://sun-zeri.com/ I Love this Guy, and Ya, he's a NUT! Jerry has a way of putting his customers at ease, He'll tell you a Joke or two if he senses that your worried about something or if you just having a bad day, -Jerry will keep you smiling, but more importantly, JERRY WILL SAVE YOU MONEY. . .NOW THATS CUSTOMER SERVICE! The truth is that I have never meet any in the Car Business who cares as much about there customers as Jerry does. . . James Spitzer More

Great dealership, great people. Went in to see about a FX35 I located on the internet, everyone around the dealership was very courteous and professional. I ended up with a GREAT deal and everything went FX35 I located on the internet, everyone around the dealership was very courteous and professional. I ended up with a GREAT deal and everything went smooth. Things that were promised were taken care of immediately with no haggle and all the information about the car was upfront and honest. Would recommend this dealer to anyone. More

I can't say enough about Jerry Pagliassotti in the service department. He makes each and every scheduled service quick and painless. My car is going on 9 years old Jerry is very upfront and honest a service department. He makes each and every scheduled service quick and painless. My car is going on 9 years old Jerry is very upfront and honest about which services I need and which I could do without (i.e. burned out lights, faulty or failing sensors, etc...) In fact, I recently brought in my car for normal service and brought to their attention that my passenger seat was not able to recline any longer. The original service person I was given didn't even look at the seat. He simply said that the electrical switch had gone bad and tried to get me to pay $250-$300 to fix it!!!! I went to Jerry shortly there after and he took the time to actually go out and look at the problem. He noticed that the switch was actually still functional, but there was some dirt and debris that was blocking the connection. He recommended my buying a can of electric contact solution and spraying it in the switch...... THAT FIXED THE PROBLEM!!!! I spent $8 to fix a problem that someone else told me would cost upwards of $300. That's the type of service and professionalism I have come to expect from him. And that is what keeps me coming back to their service center. More

Of all my car buying experiences, Infiniti of Mission Viejo was the best experience ever. The reason for this was my salesman, Ron Narodick. Throughout the entire process, Mr. Narodick was a consummate Viejo was the best experience ever. The reason for this was my salesman, Ron Narodick. Throughout the entire process, Mr. Narodick was a consummate professional. From choosing a car to signing the paperwork, Ron made every aspect of the transaction seamless and entirely enjoyable. Ron's knowledge, attention to detail and salesmanship is both an asset to Infiniti of Mission Viejo and those who are looking to purchase a new Infiniti. Ron's customer relationship acumen will make one go out of their way to recommend him and be a loyal, return customer. Thank you Ron for being a true professional. More

This is the 3rd vehicle I have purchased at the dealership and my sales person Mike Gandoumani is the best. Always polite always respectful of your time and has always worked out a great deal for m dealership and my sales person Mike Gandoumani is the best. Always polite always respectful of your time and has always worked out a great deal for me, allowing me to change cars. Never any pressure, just a concern that he is getting you the best deal possible and is willing to wait for the customer to make the decision that is best for the customer and not the salesman. I have visited many dealerships in my time and driven many different models and sadly I can't say the same about most of the other dealerships. Alan Anderson More

I brought my car in based on the reviews I saw on yelp. I am very glad to say that I am truly impressed by the diligence, professionalism and attention given to me and my vehicle. Jerry explained what the 45 am very glad to say that I am truly impressed by the diligence, professionalism and attention given to me and my vehicle. Jerry explained what the 45K service included and asked me if I had any concerns or specific questions about the car. He called me to keep me posted on the status of the service and when I picked up my car, he guided me through all the work that had been done to it. I am gladly impressed by their performance and I will be back when my car requires it! Excellent experience! More

Staff is always friendly and accommodating! I always know that I will be taken care of, and that the service staff will treat me with honesty and integrity. that I will be taken care of, and that the service staff will treat me with honesty and integrity. More

Chad Priest was the best salesman I have ever worked with. He is knowledgable, patient, and funny! I love Infinitis, this is my second one and Chad has been the salesman I continue to return to. I would with. He is knowledgable, patient, and funny! I love Infinitis, this is my second one and Chad has been the salesman I continue to return to. I would highly recommend Chad and Infiniti of Mission Viejo for your next car purchase, competitive prices, and efficient staff. More

Jerry is the best. He always remembers my name (and my husband's name!) and he gets me in and out in less than an hour for a routine service (oil change) which I really appreciate. He is always energetic husband's name!) and he gets me in and out in less than an hour for a routine service (oil change) which I really appreciate. He is always energetic (to say the least!) and he makes coming to the dealership a pleasant experience especially during the construction. I would recommend Jerry and this dealership to anyone who was interested in owning an Infiniti. It is always a pleasant experience whether I am buying/leasing a car or having it serviced. Thank you! More