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Mission Viejo INFINITI
Mission Viejo, CA
719 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 719 reviews
August 28, 2021
Tom in service and the cashier at check out were amazing ! Amazing service and professionalism. Kept us up to date and the check out was best in class ! Amazing service and professionalism. Kept us up to date and the check out was best in class More
by Hnielsen
Verified Customer
August 28, 2021
Took my car in for service and was pleased to have it completed in the time frame promised. Thank you for the assistance, much appreciated. completed in the time frame promised. Thank you for the assistance, much appreciated. More
by GOTSHOES2
Employees Worked With
August 28, 2021
Gerry Pagliassotti consistently gives us superior service and advise. He listens, takes action, and delivers 100% of the time. We will continue to be happy Infiniti of Mission Viejo customers. and advise. He listens, takes action, and delivers 100% of the time. We will continue to be happy Infiniti of Mission Viejo customers. More
by JVR3RD
Employees Worked With
August 27, 2021
Loaner are scarcely provided and are provided to customers in filthy condition. Interior is dirty, dusty, stained and unsanitary! I had to stop at a gas station to clean interior! customers in filthy condition. Interior is dirty, dusty, stained and unsanitary! I had to stop at a gas station to clean interior! More
by Unknown
Employees Worked With
Erick Carrillo
August 27, 2021
Great communication, quick response. Friendly team members. Clean loaner car. I will be back. Thank you very much for your help. Infiniti QX60 owner. Happy members. Clean loaner car. I will be back. Thank you very much for your help. Infiniti QX60 owner. Happy More
by AARON.TUNISON
Employees Worked With
Memo Pineda
August 26, 2021
Two things:1. There was oil dirt in driver side door Two things: 1. There was oil dirt in driver side door inside.(white part) 2. There was chocolate stains on steering wheel after the service. Two things: 1. There was oil dirt in driver side door inside.(white part) 2. There was chocolate stains on steering wheel after the service. More
by ISHUNJI9
Employees Worked With
Erick Carrillo
August 26, 2021
Tom is always helpful and pleasant. I had oil change and brake pads replaced. I also received a loaner car, I wish the price was lower. brake pads replaced. I also received a loaner car, I wish the price was lower. More
by Susan
Employees Worked With
August 24, 2021
Never had to go into a dealer to buyout a lease. Bought out my Jaguar this year without going in. I also had $140 added to payoff because we supposedly missed payoff by one day which was never communicated out my Jaguar this year without going in. I also had $140 added to payoff because we supposedly missed payoff by one day which was never communicated to us. They made us pay another months of interest instead of 1 day. They could have told us they don’t use a per diem per day before it was already too late. Poor overall experience. More
by JRAVENSTINE
Employees Worked With
August 24, 2021
Tom kierman is always helpful and informative. Great employee. having a 25 word minimum is stupid. Get a new company to do your surveys. You don't want to alienate your customers. Take what you get. employee. having a 25 word minimum is stupid. Get a new company to do your surveys. You don't want to alienate your customers. Take what you get. More
by RCSUTTER
Employees Worked With
August 19, 2021
Making appointment was easy. Just wish the estimated time for service was more accurate. An oil change w/tire rotation should not take that long when you’re waiting. Eta was an -hour and it was +1.5. for service was more accurate. An oil change w/tire rotation should not take that long when you’re waiting. Eta was an -hour and it was +1.5. More
by CRAWFORDKARRIE
Employees Worked With
