Mission Viejo INFINITI
Mission Viejo, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Okay! Are you ready for it(its a bit long but worth it)...? Listen, I'm 44, my credit is 550 ish I work my butt off in OC and I had a minni van! Now you mu Are you ready for it(its a bit long but worth it)...? Listen, I'm 44, my credit is 550 ish I work my butt off in OC and I had a minni van! Now you must be thinking she had probably a lot of kids . Nope just 1 who manipulated me a long time ago to get a van because he wanted to lay out lol.. he's 15 now and I don't need a van. I have been shopping for the right dealership, vibe, and sales team for like over 2 months.. I knew I wanted a Atlas, Sorrento, Outlander or some other midsized SUV. However, this was a want not a need all together getting in a newer car. I knew it would take quite literally a shift in the universe, and general interest in helping me and my future not just getting me in a car and that is what I found with Sean, Eric and Jamie at Mission Viejo Infiniti. I live in HB, and earlier that morning I set out to conquer the world, lol.. quite literally.. I'm direct and straight forward and no dealership from Kia of Cerritos, McKenna VW in Cerritos, Cerritos Mitsubishi, HB Subaru, HB VW, HB Dodge was able to help me, now as good salesman they all guaranteed me the world... and false hope, and unrealistic expectations. BUT this team at MV Infiniti are the real G.O.A.T'S IN THE CAR GAME! So, Sean(sorry to his wife) has the most beautiful English accent and he could have tried to sell me a pinto on hydronic and I would have bought it because I could have listened to him forever! But, he was a very attentive, no pressure, respectful salesman. He did not try to "sell" me a car he knew I already was wanting one otherwise why would I be there.. he ACTIVELY listened an heard what I WANTED and boy did he deliver( he also fed me pizza and bought me Starbucks which in my book again .. Pinto and Ida been ok! Lol). Now, I'm a pretty strong willed, ball busting woman and Eric well he took it respectfully like a champ, he's my new cuzin now and he really made me feel like he could care less about selling me a car he genuinely wanted to help me with my credit and future car buying experiences. He was vested in providing me with knowledge about my car buying history which I didn't know of and he respectfully took my xxxx ... everything I gave it. He treated me with respect, not some dumb girl, and he answered all my questions and understood my back and forth was nor about anything more than making sure I was comfortable with the commitment I was making. And, than there was Jamie, and I have to say(sorry, but not sorry here boys) behind every man is a great woman making xxxx happen and well, she delivered! She's as sweet as peach pie!. Listen, it takes a village to raise kids, build a community and make miracles happen and I couldn't be more proud of the family, village I am now a part of and the experience I had at MV Infiniti... I have my own super hero squad! Sean is like my Captain America with that flawless skin, Eric is my own Batman!, and Jamie well she is my Wonder woman. I love my new car but most of all I'm excited about my financial future. More
Sean was very forward sweet & accommodating and great at his job.. whole experience was pleasant & relatively fast. his job.. whole experience was pleasant & relatively fast. More
My name is Loan Luong , I want to express my sincere appreciation for the outstanding service I received from Sean and his team during my recent visit to Mission Viejo INFINITI 04/19/2024 Thank you to appreciation for the outstanding service I received from Sean and his team during my recent visit to Mission Viejo INFINITI 04/19/2024 Thank you to Sean and the entire team for making my visit memorable . And I thought I would introduce my family to you as soon . Thanks so much Sean . More
Your response is worse than your action. How can you sell a vehicle that's unsafe without disclosing the issues????? and now you are saying you will partially fix the issue at my cost!!!!! How can you sell a vehicle that's unsafe without disclosing the issues????? and now you are saying you will partially fix the issue at my cost!!!!! it cost $1400 to ship the car back to you, so now you expect me to pay for your mistakes. What about the brakes The light is on as well, are saying you didn't see that either??? Not to mention, I never received the executed sale contact, No temporary tags No Title after 2 months THIS DEALERSHIP IS SCAMMER Very disappointing experience I purchased a car two weeks ago arrived missing parts were promised to be delivered Not to mention, paperwork had been a mess. I paid for the car more than It’s retail value. As soon as the car arrived, I inspected it, and I found a whole list of non-functioning icons on being displayed and safety issues with the vehicle 1- airbag Disabled icon, doesn’t not function 2- Breaks needing Replaced icon 3- The horn doesn’t work 4- seat belt buzzer doesn’t work 5- Cruise control doesn’t function 6- Windshield with chips should’ve been replaced… More … Back windows don’t go up Soft top of track, bad ding in the side Not to mention, cosmetic issues were hidden. I’ve been calling every day, and their staff seems to be very busy, but so far no one Responded back. More
Great employees and Steve was great! They helped us to make sure everything was all done correctly and efficiently. Worked with our hectic schedule too to get the deal done! They helped us to make sure everything was all done correctly and efficiently. Worked with our hectic schedule too to get the deal done! More
My name is Jennifer Xu, I want to express my sincere appreciation for the outstanding service I received from Sean Berry and his team during my recent visit to Mission Viejo Infiniti on Saturday, Decemb appreciation for the outstanding service I received from Sean Berry and his team during my recent visit to Mission Viejo Infiniti on Saturday, December 2nd. Sean's enthusiasm and positive attitude made the entire experience truly enjoyable. I am highly satisfied with the exceptional service provided by Sean Berry. This positive experience has reinforced my confidence in the dealership, and I would not hesitate to recommend their services based on this outstanding customer service. Thank you to Sean Berry and the entire team for making my visit memorable and stress-free. More
The entire Infinity of MV staff was exceptional. I highly recommend this Dealership to anyone in the market for a new or used vehicle. Stephen Whiteside was our sales person. Steve is a polished pro I highly recommend this Dealership to anyone in the market for a new or used vehicle. Stephen Whiteside was our sales person. Steve is a polished professional yhe delivered on his promises. He exceeded all our expectations and we will be happy to give him 10 stars for his superior customer service. Thank you, Steve!! More
Jerry was our salesman, and he did a fantastic job earning our business. It was a Sunday and he bent over backwards to get us the best trade-in value, best payment, and best new vehicle. He made the p earning our business. It was a Sunday and he bent over backwards to get us the best trade-in value, best payment, and best new vehicle. He made the process quick, accomodating and enjoyable....and I LOVE the car! More