Mission Viejo INFINITI

Tom was wonderful, he outlined by car maintenance schedule for me and ensured my car was finished in a timely manor. schedule for me and ensured my car was finished in a timely manor. More

Was a good place and good ppl and will recommend it to other person that's looking for a vehicle other person that's looking for a vehicle More

Customer service was prompt and courteous! Any problems I had were addressed and resolved. Thank you I will return in the future. Any problems I had were addressed and resolved. Thank you I will return in the future. More

All the Customer Service agents are friendly and helpful. They understand I'm on a budget and answer all of my questions while providing knowledgable and trusting advice. In the words of the kids these days They understand I'm on a budget and answer all of my questions while providing knowledgable and trusting advice. In the words of the kids these days "would service here again" More

We had a pleasant experience working with the sales team at MV Infiniti. I would recommend them to anyone considering buying or selling a vehicle. at MV Infiniti. I would recommend them to anyone considering buying or selling a vehicle. More

Okay! Are you ready for it(its a bit long but worth it)...? Listen, I'm 44, my credit is 550 ish I work my butt off in OC and I had a minni van! Now you mu Are you ready for it(its a bit long but worth it)...? Listen, I'm 44, my credit is 550 ish I work my butt off in OC and I had a minni van! Now you must be thinking she had probably a lot of kids . Nope just 1 who manipulated me a long time ago to get a van because he wanted to lay out lol.. he's 15 now and I don't need a van. I have been shopping for the right dealership, vibe, and sales team for like over 2 months.. I knew I wanted a Atlas, Sorrento, Outlander or some other midsized SUV. However, this was a want not a need all together getting in a newer car. I knew it would take quite literally a shift in the universe, and general interest in helping me and my future not just getting me in a car and that is what I found with Sean, Eric and Jamie at Mission Viejo Infiniti. I live in HB, and earlier that morning I set out to conquer the world, lol.. quite literally.. I'm direct and straight forward and no dealership from Kia of Cerritos, McKenna VW in Cerritos, Cerritos Mitsubishi, HB Subaru, HB VW, HB Dodge was able to help me, now as good salesman they all guaranteed me the world... and false hope, and unrealistic expectations. BUT this team at MV Infiniti are the real G.O.A.T'S IN THE CAR GAME! So, Sean(sorry to his wife) has the most beautiful English accent and he could have tried to sell me a pinto on hydronic and I would have bought it because I could have listened to him forever! But, he was a very attentive, no pressure, respectful salesman. He did not try to "sell" me a car he knew I already was wanting one otherwise why would I be there.. he ACTIVELY listened an heard what I WANTED and boy did he deliver( he also fed me pizza and bought me Starbucks which in my book again .. Pinto and Ida been ok! Lol). Now, I'm a pretty strong willed, ball busting woman and Eric well he took it respectfully like a champ, he's my new cuzin now and he really made me feel like he could care less about selling me a car he genuinely wanted to help me with my credit and future car buying experiences. He was vested in providing me with knowledge about my car buying history which I didn't know of and he respectfully took my xxxx ... everything I gave it. He treated me with respect, not some dumb girl, and he answered all my questions and understood my back and forth was nor about anything more than making sure I was comfortable with the commitment I was making. And, than there was Jamie, and I have to say(sorry, but not sorry here boys) behind every man is a great woman making xxxx happen and well, she delivered! She's as sweet as peach pie!. Listen, it takes a village to raise kids, build a community and make miracles happen and I couldn't be more proud of the family, village I am now a part of and the experience I had at MV Infiniti... I have my own super hero squad! Sean is like my Captain America with that flawless skin, Eric is my own Batman!, and Jamie well she is my Wonder woman. I love my new car but most of all I'm excited about my financial future. More

Jose was very helpful and broke it down completely to understand all the numbers. Very excellent customer service. understand all the numbers. Very excellent customer service. More

Sean was very forward sweet & accommodating and great at his job.. whole experience was pleasant & relatively fast. his job.. whole experience was pleasant & relatively fast. More

Jose and the team were great to deal with. We appreciated the non-pressure environment. We appreciated the non-pressure environment. More

My name is Loan Luong , I want to express my sincere appreciation for the outstanding service I received from Sean and his team during my recent visit to Mission Viejo INFINITI 04/19/2024 Thank you to appreciation for the outstanding service I received from Sean and his team during my recent visit to Mission Viejo INFINITI 04/19/2024 Thank you to Sean and the entire team for making my visit memorable . And I thought I would introduce my family to you as soon . Thanks so much Sean . More