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Mission Viejo INFINITI
Mission Viejo, CA
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 714 reviews
January 29, 2022
The dealership service experience was not the best. When I returned the loaner car after 2-weeks of waiting for the part to arrive, the attendant retrieving th car was rude and gave me attitude for no reaso I returned the loaner car after 2-weeks of waiting for the part to arrive, the attendant retrieving th car was rude and gave me attitude for no reason! Basic customer service skills should be impressed upon all levels of the staff, perhaps train the staff? More
by NAVEEDGORAYA33
Verified CustomerEmployees Worked With
January 29, 2022
Great clean dealership , Service consultant Jerry is the best .. Waiting room is very comfortable but I missed the popcorn best .. Waiting room is very comfortable but I missed the popcorn More
by Andy
January 28, 2022
Terrific service rep, (Tom Kieran) kept me fully informed throughout the process. Offered advice concerning additional items needing future service. When mechanic neglected to fully secure a panel the rep throughout the process. Offered advice concerning additional items needing future service. When mechanic neglected to fully secure a panel the rep took care of it himself. Excellent experience More
by RABBOTT4653
Employees Worked With
January 28, 2022
It is the best Dealership that I have ever worked with including creating outstanding cars including creating outstanding cars More
by TIMADELMAN
Employees Worked With
January 28, 2022
Car would not start after routine service, but service writer know of problem and promptly changed battery in fob to allow digital connection between fob and car. writer know of problem and promptly changed battery in fob to allow digital connection between fob and car. More
by LSCADDLE
Employees Worked With
Other Employees :
Erick Carrillo, Michael Kelly, Memo Pineda
January 27, 2022
Patrick was amazing in assisting with the lease buyout process. He was very well organized and extremely professional process. He was very well organized and extremely professional More
by Tony
January 27, 2022
Had to have 2 visits - during first service windshield washer solution bottle apparently cracked - noticed after leaving - had to return for replacement - learning moment for the individual mechanic - was washer solution bottle apparently cracked - noticed after leaving - had to return for replacement - learning moment for the individual mechanic - was handled very well by Tom. More
by BRUCE.BLAKLEY
Employees Worked With
January 27, 2022
We drive a 2 hour commute to come to get service at Infiniti of Mission Viejo. Tom has been our service advisor for years and he has always been informative and extremely courteous. Infiniti of Mission Viejo. Tom has been our service advisor for years and he has always been informative and extremely courteous. More
by THERON LEWIS
Employees Worked With
