Mission Viejo INFINITI

*UPDATE AS OF 10/8/24*. .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get ha .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get handles accordingly. I have had nothing but issues from day 1 with this car and now it's something else. Within the 1st month my car was being serviced and I had to have the whole front axel replaced, my windshield had a crack in the center and my drivers side mirror had a chunk missing that needed to be replaced. Now, I tried to go get an oil change to find out I could not due to the cable to open the hood was not connected to the lever, well come to find out it's broke in half ! How does that go unnoticed? On top of it i have voiced a concern for my brakes squeeling everytime I have been in and I'm told they are fine however they do not sound fine. There is no accountability here, I have been told numerous times " Well it is a used car" um that is not an acceptable mindset, that may be so however it is the responsibility of the dealerahip to do a thorough analysis of a car prior to being sold to make sure it is safe to drive. More importantly it is within good business practice and human integrity to hear your customer and do whatever can be done to make sure they feel safe everytime they are on the road. I have experienced nothing but rude remarks and comments, hostility, anger, lack of accountability, and a dismissive nature gaslighted my safety and concerns. I am now here, sick being denied a loaner car until they can figure out the next step. My car also has a safety recall on the passenger side airbag. At this point I want out of my car and into something else. I will update as progression happens. More

We recently purchased a QX55 from Infiniti Mission Viejo and it was a great experience. We worked with Brian, Jerry R and Erik on the purchase, and they were excellent. All three were very professional th and it was a great experience. We worked with Brian, Jerry R and Erik on the purchase, and they were excellent. All three were very professional through the entire process, and a pleasure to work with. They were very knowledgeable and patient with our questions and worked well with us on the overall purchase. We highly recommend Infiniti Mission Viejo More

Jerry is a great service advisor. He honest, knowledgeable, and provides updates in a timely manner. The mechanics provide quality repairs and are highly qualified. Thanks for taking He honest, knowledgeable, and provides updates in a timely manner. The mechanics provide quality repairs and are highly qualified. Thanks for taking great care of my vehicle. More

Great service department, always treated well and professionally. Maintenance and repairs are always completed perfect! professionally. Maintenance and repairs are always completed perfect! More

Service was very good, and I did not have to wait to long for them to complete it, will be back again for my next service, Thankcu for them to complete it, will be back again for my next service, Thankcu More

Extremely helpful with the leasing process as well as familiarization with the the car itself. Eric was very helpful as well. familiarization with the the car itself. Eric was very helpful as well. More

I have leased no less than 4 vehicles from this location and always had them serviced here too. Jerry is my service guy, always a straight shooter and gives excellent customer service. and always had them serviced here too. Jerry is my service guy, always a straight shooter and gives excellent customer service. More

They were very professional and got me into my SUV when I didn't think I would get anything thank you didn't think I would get anything thank you More

Jerry provides fantastic customer service and is very knowledgeable. Service team made repairs in a timely manner. No issues knowledgeable. Service team made repairs in a timely manner. No issues More

Service was great. Sent pictures of any issue. It was made clear what service needed to be done right away and what could wait. Sent pictures of any issue. It was made clear what service needed to be done right away and what could wait. More