Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mission Viejo INFINITI
Mission Viejo, CA
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 714 reviews
August 11, 2022
I am happy with services received on the service date. All the employees were helpful. All the employees were helpful. More
by H. Lim
Employees Worked With
August 08, 2022
Always enjoy dealing with Tom Kiernan. He is pleasant, helpful, and very knowledgeable. He is the reason I keep coming back to Infiniti of Mission Viejo. He is pleasant, helpful, and very knowledgeable. He is the reason I keep coming back to Infiniti of Mission Viejo. More
by SLBENSON2
Verified CustomerEmployees Worked With
August 08, 2022
Never worked with anyone better than Tom Kiernan (Mission Viejo Service). Great listener, patient (answers questions fully), deep automotive knowledge, responsive, trustworthy, positive but realistic (I own Viejo Service). Great listener, patient (answers questions fully), deep automotive knowledge, responsive, trustworthy, positive but realistic (I own a model year 2004). More
by PLACT2276
Employees Worked With
August 06, 2022
Jerry Pagliassotti was very helpful and professional as always; he is the reason I have been coming here for service since 2013. always; he is the reason I have been coming here for service since 2013. More
by Cory
Employees Worked With
August 04, 2022
I appreciate being kept informed of the repairs needed and what to expect at the next service. I trust my service department rep, Tom Kiernan. I would recommend the service dept to a friend. and what to expect at the next service. I trust my service department rep, Tom Kiernan. I would recommend the service dept to a friend. More
by JSPELLMEYER
Employees Worked With
August 02, 2022
Overcharges for parts. Look elsewhere first if you have no choice to go here. They should price match. Look elsewhere first if you have no choice to go here. They should price match. More
by Vert driver
Employees Worked With
July 25, 2022
Courteous, easy to deal with, friendly, why do I have to write 15 words? Done write 15 words? Done More
by JEANANNEASTRUP
Employees Worked With
July 25, 2022
I have been bringing my QX60 in for service for 5 years. Always appreciated the service and value. Last visit service remained good but value had changed. Pricing was far more than I had ever paid, Rea Always appreciated the service and value. Last visit service remained good but value had changed. Pricing was far more than I had ever paid, Reason given was inflation. I declined service and checked pricing at local Big O Tires. For tires and brakes I saved $600 by buying at Big O. More
by WNIELSEN
July 24, 2022
Came in for just an oil change. As far as service, the visit was good. The employees were very friendly and my car was ready in a timely manner. As far as service, the visit was good. The employees were very friendly and my car was ready in a timely manner. More
by MMERRY2
Employees Worked With
Erick Carrillo
July 23, 2022
Jerry was very helpful and courteous as usual and the work was done on time. work was done on time. More
by NINAPEN
