Mission Mitsubishi

Excellent Sales Process I began my negotiation via e-mail with Henry Rafiti, a sales associate on 08/02/2014. I met with him on 08/06/2014, took a test drive in a Sapphire Bl I began my negotiation via e-mail with Henry Rafiti, a sales associate on 08/02/2014. I met with him on 08/06/2014, took a test drive in a Sapphire Blue 2014 Mirage ES with CVT. We had an oral agreement on that day and signed the purchase documents on 08/07/2014. Delivery happened on 08/12/2014. The whole process was painless, and I highly recommend Mission Mitsubishi. More

False Advertisement and Deception!!! The Story: First off, we had Tony P. as our salesman. He was great! Very friendly and honest. Now for the "financing" portion of the experience. Go t The Story: First off, we had Tony P. as our salesman. He was great! Very friendly and honest. Now for the "financing" portion of the experience. Go to their website, check out their prices which are correct. No where on the site does it say there is a $3000+ fee for in house financing and a 24.99% interest rate. They also said the interest rate could range between 16% and 24%. Then was told, there's no budging on that, it's 24%. I understand that they take the risk in financing but when you call to ask about their in house, they don't tell you exact details until they have roped you into the dealer. I called ahead of time, inquiring about the in house financing option. Of course they leave out important details, make you waste your time viewing the vehicle, driving it, driving to another lot and then drop the fine print on you when it was asked up front! The finance rep Ceasar (should have been Napoleon) definitely not a people person. He has the it's a take it or leave it attitude. It's not what you say, its how you say it buddy! Joe the Manager was the same exact way. Just from that aspect of deception, I would not deal with Mission Mitsubishi going through conventional financing or not, Wouldn't even deal with them if they came back now and said they would honor the internet pricing they have posted. DriveTime is looking better and better by the minute! Now that's saying something! The Outcome: After this review was submitted, I received an email from Louis G. (Internet Manager)"I have read this email and I will make this right. will you please call me when you can so we can talk." After speaking with Louis and expressing my view and feelings of how Ceasar treated me and my wife, the issue of this unexceptional individual was taken care of. Louis also asked me to bring my vehicle in for service, 27pt check, free of charge in exchange for taking this review down. The service was done on my vehicle but then I had more of a chance to speak with him one on one in his office. First, the vehicle we looked at was not available for in house financing, when we were told by our salesman and Ceasar that it was. The $3000+ "fee" could also not be taken off making this $13995 car $16995 and a 24.99% interest. Making the cost of this car almost DOUBLE of what the internet pricing is and what it's worth in reality over a 4 year period. We gave this dealer the chance to "make this right" and honor their internet pricing and deception of the $3000+ "fee" tacked onto the in house financing option even though I said earlier that I wouldn't even do business with them regardless. After checking again with a different sales rep, I was told there are no additional fees, all you need are references, $1000 down for any of their hand chosen in house financing cars. This rep would not give any % on interest. Now, I am greatful for the free service that was performed but nothing was made right. What would make this right? Honor your internet pricing without the hidden $3000+ fee. Oh, did I forget to mention that my down payment was going to be $3000? Kinda ironic how that "fee" is the same amount of my down payment. Upon thinking about the whole situation, I didn't think it would do anyone (consumer) any justice to have this review taken down. I thought it would be better to keep the original content and then update it with the outcome I have added. I hope this helps someone to avoid this dealer. I'm sure there are a lot of dealers out there like this, just so happens that this one got caught red handed. More

One satisfied customer I loved my experience! The customer service was just perfect, I enjoyed every second of it. I am 19 years of age so the price was a bit pricy but the I loved my experience! The customer service was just perfect, I enjoyed every second of it. I am 19 years of age so the price was a bit pricy but the benefits and wonderful advantages are a big win. I definitely recommend this to anyone looking for a great deal on a car! More

Would buy here again Went to the dealership just to look around for a car for my son. The car had to be black and under $10,000. They had a car that they just received tha Went to the dealership just to look around for a car for my son. The car had to be black and under $10,000. They had a car that they just received that was perfect. We had to wait a bit for the car to be ready but it was definitely worth the wait. My son loves the car. Everything the dealership said they would take care of they did. Walter is just amazing. And thanks joe for helping us find this car. More

Took my car to the service dept for an alignment the guy that assisted me Walter, was very attentive to my request he gave me a time that my car would be done and it was actually faster than that he also no that assisted me Walter, was very attentive to my request he gave me a time that my car would be done and it was actually faster than that he also notice my key needed to be replaced so before anything he ask if I wanted to get a replacement I think he's a great worker looking out for the best of his customers would definitely recommend this dealership to anyone More

Mission Mitsubishi helped me get in to a New Mitsubishi Outlander and lowered my payment ! Benson Honda told me I could not get in to a car and I had to wait..... but Joe C. and Louis G handed me a new Outlander and lowered my payment ! Benson Honda told me I could not get in to a car and I had to wait..... but Joe C. and Louis G handed me a new set of keys! Thanks guys! You both made me fell great....... Thank you More

We were in the market for another car and we stopped at Mission to check what they have, that is when Mr. Alnami approached us and offered his assistance, the nice thing about him he did not hustle us and Mission to check what they have, that is when Mr. Alnami approached us and offered his assistance, the nice thing about him he did not hustle us and pushed he was very professional and after few discussions to understands our needs he guided us to the car that was fit with our budget, the hole experience from A to Z was smooth . I mentioned to my friends his name when they go to Mission Mitsubishi. More

Very efficient and helpful. Received prompt attention and did not have to wait long. I am glad I purchased my Galant from Mission Mitsubishi. Their entire team is very helpful. did not have to wait long. I am glad I purchased my Galant from Mission Mitsubishi. Their entire team is very helpful. More

mission Mitsubishi is the best dealer if you think to buy a car, every thing from a to z was perfect, my sales azam was so helpful and nice, the managers their are so efficient and kind, this is my secon buy a car, every thing from a to z was perfect, my sales azam was so helpful and nice, the managers their are so efficient and kind, this is my second car i bought from this great dealer. its my favorite place to buy my car More

Tahseen Abulihieh was honest from the beginning. The sales managers were honest, friendly and did not try to cheat us by low balling trade in value. They listened to us and did everything they could to sales managers were honest, friendly and did not try to cheat us by low balling trade in value. They listened to us and did everything they could to give us everything we asked for. More