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Mission Mitsubishi
San Antonio, TX
125 Reviews
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Showing 125 reviews
September 13, 2021
A HUGE SHOUT OUT TO James Irizarry !! If your looking for great service and great prices this is the place to be. Great experience, James was very helpful and made car purchase smooth & easy, provided 5 star great service and great prices this is the place to be. Great experience, James was very helpful and made car purchase smooth & easy, provided 5 star service at every step!! Thank you so much for making this happen, enjoying my new car!!! More
by Elsie
Employees Worked With
James Irizarry
September 13, 2021
Mission Mitsubishi has inside job going on as previously reported multiple catalytic converters we’re stolen from the dealership now they are being stolen from customers is it a coincidence my aunt and I ca reported multiple catalytic converters we’re stolen from the dealership now they are being stolen from customers is it a coincidence my aunt and I car were both vandalized the same night over 20 miles apart when we both purchased our vehicles from Mission and had them serviced late June also since the car is so new the dealership is the only place we can get it repaired they are getting the $4500 right back More
by queen.elizab3eth
Employees Worked With
N/a
July 01, 2021
First off let me say Abraham and Tyson were a true pleasure to meet. They were attentive, honest, and not pushy. When we applied through the dealer we found someone to approve us. The rate was a super pleasure to meet. They were attentive, honest, and not pushy. When we applied through the dealer we found someone to approve us. The rate was a super high APR through a Credit Acceptance company. We ended up signing however this "approval" was contingent on stipulations. After going home Friday evening I felt like I had made the wrong decision. I didn't have peace. We took the car back next day. Louis Gonzales was a nightmare. He comes in like he is Mr. Hot Shot. When I told him I would like to rescind the loan (wasn't final) he lied and said the deal has been funded and we can't pull it back. I had a co-signer ready to and wanted to get a better rate. He would not work with us. I told him I'd don't want to be driving a vehicle home I didn't want. He then told me if I left it he would have it towed and I would pay fees. THIS IS NOT TRUE, he's LYING. The contract takes days to finalize. Do not listen when they say the money is immediate. Louis laughed in my face when I said I would be contacting the ceo of the lender. I did exactly that. I contacted all VPs and CEO at the lender. They immediately cut the deal off. I also contacted the GM of Mission to give him a heads up. Louis of course called me ready to do the deal I had offered Saturday. Absolutely not! Lost my business. To laugh in my face, and make me out to be an idiot was not okay. I take car back and Louis can't even face me, he hides in the back. He is going to bring Mission Mitsubishi down, he is JUST the Director, that's it! Please know your options and escalate if you are in my situation. More
by Avaj2010
Employees Worked With
Louis, Abraham, Tyson
May 26, 2021
Salesmen at Mission Mitsubishi ask you to refer customers and you will recieve a referral fee. NOT TRUE.. I referred 2 people not a word from Mission. and you will recieve a referral fee. NOT TRUE.. I referred 2 people not a word from Mission. More
by Donna Ware
Employees Worked With
Shawn Chaito - salesma, Jack, Sales Manager
February 04, 2021
The scam artist salesman Wahed Alvez Al-Shalabi, the Finance department and this dealership participated in a straw purchase, fraud and elder abuse. They "sold" a car, received commission and now the fi Finance department and this dealership participated in a straw purchase, fraud and elder abuse. They "sold" a car, received commission and now the finance company (Santander bank) is in the process of investigating this transaction. Do yourself a favor and go to a more reputable dealership who will give you a fair price and honest, transparent financing. More
by hurrikane4
Employees Worked With
Wahed Alvez Al-Shalabi
November 10, 2020
No customer service after the sale! Learned now that Outlander transmissions are disposable (not repairable) and have KNOWN design flaws causing them to need replacement at 106,000 miles. Yes, just ove Outlander transmissions are disposable (not repairable) and have KNOWN design flaws causing them to need replacement at 106,000 miles. Yes, just over the 100,000 mile warranty. Mission, where the car was purchased, took no accountability and their only interest was in trying to sell me another disposable car. I asked multiple times to talk to the GM, but was just passed to another salesman. Mitsubishi corporate has NO Customer Service Department, only a warranty department, that also was not willing to take any accountability for the flawed design or offer any Goodwill to partially contribute to the $8000 transmission replacement. If you buy a Mitsubishi, factor in to the price when comparing to other vehicles, a $8000 repair in 4 years. My first and last Mitsubishi purchase ever!! More
by TerryL
Employees Worked With
Multiple
November 24, 2018
What a group clowns... Incompetence personified Talk about lack of competence..Pathetic communication skills from the pre-owned department. With all due respect, foundational English should be the Talk about lack of competence..Pathetic communication skills from the pre-owned department. With all due respect, foundational English should be the basic table stakes. More
by carbuyerNovember2018
Employees Worked With
Luis the "Internet Sales Manager" and everybody else I spoke to escalate my poor experience.
June 30, 2018
Great experience Abraham,Luis,and Q were so awesome. They worked great together to get me in a Mirage which I love! I would recommend this place to anyone. Abraham,Luis,and Q were so awesome. They worked great together to get me in a Mirage which I love! I would recommend this place to anyone. More
by Me
Employees Worked With
Abraham, Luis, and Q
June 16, 2018
review of sales person My sales person was, JAMES IRIZARRY, he was great ,,, no pressure , very frendly ,, very helpful ,,,, followed up after s My sales person was, JAMES IRIZARRY, he was great ,,, no pressure , very frendly ,, very helpful ,,,, followed up after sale ...... Got us great financing .......HIGHLY RECOMAND JAMES IRIZARRY ...... Steve and Janice Dobbins More
by CATMAN
Employees Worked With
finance person
June 05, 2018
Wasn't offered extended warranty When I sent in they knew my credit rating sucked. Tried qualify me for 2018 but instead having to get a 2012 fiat. Before I drove off told Ramsey make When I sent in they knew my credit rating sucked. Tried qualify me for 2018 but instead having to get a 2012 fiat. Before I drove off told Ramsey make sure oil was changed everything was done. Within 2 weeks oil light came on. 5 weeks a.c. went out and they wouldn't fix no cost even though I haven't made my 2nd payment. Mgr was extremely rude on phone. Steve never returned my call and now I'm having check engine light come on and off. I was also told my first oil change would.be free. My car isn't the problem it's the service dept that is. And when your woman buying vehicle by yourself dont. I put 3;500 was also told I can upgrade in 6 months.. More
by Kandi2018
Employees Worked With
Ramsey
