Mirak Chevrolet Hyundai
Arlington, MA
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Ken was great and made buying a new car a very pleasant experience. He was knowledgeable, answered all of my questions and I never felt pressured in any way. I would highly recommend him if you are lookin experience. He was knowledgeable, answered all of my questions and I never felt pressured in any way. I would highly recommend him if you are looking for a new Hyundai. The other staff I have dealt with at the dealership have been equally professional. More
I purchased my previous car from Ken and loved it. When the possibility arose again for an SUV, I considered another dealership for only an hour. I did not like how non professional they seemed to be and I the possibility arose again for an SUV, I considered another dealership for only an hour. I did not like how non professional they seemed to be and I remembered clearly what I had liked so very much about Ken. HE was honest yet clear about options and I returned to the dealership the next day to purchase my car. Everyone was kind and friendly and courtious which is a big deal to me. Thank you for making my experience a good one...I do not wish to go anywhere else and you are so close to my house...that makes everything better... More
Jonathan is a knowledgeable, personable and reasonable salesperson. He clearly cares about his customers experience both during and after the sale. I never felt pressured and always felt like my needs salesperson. He clearly cares about his customers experience both during and after the sale. I never felt pressured and always felt like my needs were important during the purchase process. I will definitely be returning to both the dealership and Jonathan when I am in the market for my next vehicle, and will refer my friends and family to him as well. More
Bruce was outstanding, he really went the extra mile, dealng with insurance for one of the cars, help with rides for the other. My sister has a handicap van, We have had countless problems with the light dealng with insurance for one of the cars, help with rides for the other. My sister has a handicap van, We have had countless problems with the lighting, ramp light, etc. He figured out the problem, redid the lighting site, GREAT results!! Thank you More
All personnel in both the body shop and in the service department were friendly, courteous, and professional. Both the service/body pricing estimate and body work repair time were accurate; no unexpected department were friendly, courteous, and professional. Both the service/body pricing estimate and body work repair time were accurate; no unexpected surprises. It was a pleasure to deal with this organization. More
I purchased my 2011 Hyundai Elantra Touring in October 2010. I could not be more pleased with my experience with Mirak Hyundai and with my car. I chose Mirak to take a test drive because of their locati 2010. I could not be more pleased with my experience with Mirak Hyundai and with my car. I chose Mirak to take a test drive because of their location; however, after I purchased my car, neighbors of mine relayed to me their own positive experiences with Mirak. In particular, I would recommend Jonathan Buck, who was my salesperson. He was polite, friendly, never pushy, and knew his merchandise. The #1 criteria that I had for a car was to be able to sit in the front seat without discomfort to my neck due to the headrests. I had test driven cars at Honda, Mazda, Ford, and Toyota, and no one was able to address this issue. Jonathan, however, thought outside of the box and devised the perfect solution for me. The driver's seat is now more comfortable than the couch in my living room! I added a rear spoiler to my car that was installed by the Mirak Service Department. As with the Sales Department, my experience with the Service Department was excellent. The workmanship was also excellent; the spoiler looks like it was installed at the factory. And it gives the car a nice, sporty look. They have a spacious waiting area with Internet connection and a T.V. so I was able to wait right there for an hour while they installed the spoiler. I did exhaustive online research prior to purchasing my car. Therefore, I already knew quite a bit about features, safety ratings, and pricing. (You cannot beat a Hyundai in these areas combined.) I did not require financing information. And I did not have dealership information. Therefore, I have been pleased that I just "happened upon" the Mirak dealership. On a scale from "1" to "5", they are a "10"! (And I LOVE my car!) More
I was recently in dire need of a new vehicle and visited Mirak Hyundai in Arlington. I was greeted and assisted by Mr. Jonathan Buck. As soon as I walked in, he was a pleasure to work with, he answered all Mirak Hyundai in Arlington. I was greeted and assisted by Mr. Jonathan Buck. As soon as I walked in, he was a pleasure to work with, he answered all of my questions, gave me the best price, was patient and even offered me coffee numerous times! Even after I purchased the vehicle, he encouraged me to call anytime if I ever had any questions. Jonathan was a pleasure to work with and I would definitely recommend him to anyone who is interested in purchasing a vehicle! More
I wanted to like this dealership. Convenient location and had the car I was looking for (Genesis Coupe RT). Dragged my husband in to the dealership on a Sunday afternoon and not a single person even acknowle had the car I was looking for (Genesis Coupe RT). Dragged my husband in to the dealership on a Sunday afternoon and not a single person even acknowledged us in the showroom. It's okay if you're busy, but to actively avoid all contact for the 20-25 minutes we were there waiting for someone to help us? Makes me skeptical of your customer service. Edited to add that Norm and the rest of the crew at Mirak bent over backwards when they realized what had happened. Would definitely recommend calling ahead, though, if there's something that you really want to see and want to make sure that someone has the time to spend with you. That's the case with any dealership, though. More
Things got off to a rocky start when (as we found out later), the internet salesperson accidentally made me a quote for the trim beneath the one I wanted. That made the quote look attractive. Then I was later), the internet salesperson accidentally made me a quote for the trim beneath the one I wanted. That made the quote look attractive. Then I was told that both colors I was interested in were on the lot. I wasted a trip to the dealer to discover that they weren't. Then, given the chance to try to win back my business, they did not lift a finger -- neither by honoring the mistaken quote nor by providing another one they could live with. I can imagine others have a much better experience with them, and they were helpful to me on previous visits, but ultimately I feel this negative review is justified based on the lack of attempt to rectify the deal when it was clearly off track. UPDATE: see response below. I did manage to update the ratings. I also changed the overall recommendation to "yes" because I get the sense they'd handle traditional sales well. My bad experience was largely by coming in through the internet back door, and I can believe they will improve there as well. More
I recently moved to the Arlington area, and was recommended to the Mirak Chevy Dealership for any maintenance needed on my Chevy Malibu. I have experienced excellent service all around, but what ha recommended to the Mirak Chevy Dealership for any maintenance needed on my Chevy Malibu. I have experienced excellent service all around, but what has prompted me to write this review is the bodywork that was just completed on my car. Doug Wiswall was courteous, friendly, and fair in estimating the cost of the bodywork; he (and his team) completed the repair early and beautifully, squeezing me in before the Thanksgiving holidays. Also, the detailing on both the interior and exterior was a very nice touch. My car is absolutely gleaming, and looks just like new! I would definitely recommend Mirak Chevy, and especially the Collision Center, to any one looking for quality service. More