Mirak Chevrolet Hyundai

Terrible service experience. Had the car for ages, never answered calls, and after all that time the mechanics messed up the repair. Will never return. Had the car for ages, never answered calls, and after all that time the mechanics messed up the repair. Will never return. More

Have to wait almost two months for intial 7500 mile service. A terrible first impression. This is Unacceptable. service. A terrible first impression. This is Unacceptable. More

They told me it would take them 6 weeks to replace a dead battery and they had no loaners. After they told me all the other dealers were also backed up (due to COVID/supply chain/etc.) took it to another de battery and they had no loaners. After they told me all the other dealers were also backed up (due to COVID/supply chain/etc.) took it to another dealer and got it replaced in 1 day. More

Still waiting to Test Dr., Santa Cruz pick up was supposed to do it last week but sold that one waiting for one that was supposed to be in on the 11th but have not heard yet today supposed to do it last week but sold that one waiting for one that was supposed to be in on the 11th but have not heard yet today More

They misrepresented themselves and lied and misled me for weeks! I would never return here, and I highly recommend looking elsewhere weeks! I would never return here, and I highly recommend looking elsewhere More

bought used sentra,but now i,m wondering if i did the right thing,they were good to me,but car i purchased anyways,so right thing,they were good to me,but car i purchased anyways,so More

2nd Lease, will not be a 3rd. Misrepresented themselves when I turned in early. Salesman assured NO EARLY TERM FEE. I asked several times. Charged with early term fee - 6 months later! Credit DROPPED. W when I turned in early. Salesman assured NO EARLY TERM FEE. I asked several times. Charged with early term fee - 6 months later! Credit DROPPED. Would have waited the 5 months as I couldn't afford early term. REPEATEDLY conveyed this to Salesman, who sent me someone else's vehicle title via email 2x - with all their personal info. Will not fix their salesman's error, who no longer works there. Co-Signer - 10 Years, 6 vehicles at Mirak will NOT BE returning either. No response from email sent to the owner from Co-Signer. No problem with service area. NEVER again with MIRAK. Shame on you Mirak! I fully trusted that you actually cared about customer loyalty - how foolish of me - the almighty $$$$ is always the bottom line. More

I have purchased 2 cars from there now and have done service for 3. I purchased a car last week. I love he car, I love the service. My low rating was for the interaction with the finance manager. I went service for 3. I purchased a car last week. I love he car, I love the service. My low rating was for the interaction with the finance manager. I went in on Monday to look at the car. Went back on Tuesday to get the Purchase and Sales. I was financing with my local credit union who I've always done my deals with. The Finance person tried to get me to use their banks. I told him I knew it wasn't going to work, but he insisted on at least trying. I was really getting upset and just wanted the purchase and sales so I could go on. Wednesday, brought the paperwork to my credit union. There was some questions over the way the P/S was written up. My credit union rep tried to call the Finance person several times. He did not respond to her. I left a message and sent an email. No response. This continued on Thursday and Friday. By Saturday morning I was enraged. I had already looked at another dealership and was ready to kill this deal. It took me driving down to the dealership Saturday and basically confronting him. He demurred saying he did nothing wrong, that the finance stuff was fine and put all the blame on the Credit Union. Okay, but here's the thing. I'm the customer, he couldn't have been assed to return a phone call or an email. He claimed to have been very busy, yet he wasn't when I walked in. The salesperson was awesome, called me several times and had no idea I was in paperwork limbo. I've always had an amazing experience with their service department. But this financial guy made me feel like crap. Like I wasn't worth his time since I wasn't financing via them. I wanted to reach out to Mirak directly but had no idea how. More

I recently purchase a car for this dealer. From my experience with them it was wonderful. My salesman was Kiko, he was great easy to communicate and very patient. I felt no pressure at all. Was a plus experience with them it was wonderful. My salesman was Kiko, he was great easy to communicate and very patient. I felt no pressure at all. Was a plus, I was another dear this morning and it was totally different. James Hahn handles my financing paperwork. He was also great. More

Just another unscrupulous dealer So much for their "100% credit approval", not only do the have the audacity of saying no without even running my credit but then they have the indecen So much for their "100% credit approval", not only do the have the audacity of saying no without even running my credit but then they have the indecency of trying to up-sell me another car. Just another unscrupulous dealership trying to make a quick buck on an unsuspecting client. So I suggest you avoid this place unless you want to be treated like a fool and have your time completely wasted. More