Miracle Toyota of North Augusta

Customer Service that goes the extra mile! John Gschwendner (Sales) and Ryan Stehle (Finance) stayed 2 - 1/2 hours past closing on a Monday night for my wife and I to help us get exactly what w John Gschwendner (Sales) and Ryan Stehle (Finance) stayed 2 - 1/2 hours past closing on a Monday night for my wife and I to help us get exactly what we wanted. We arrived at the dealership just before closing (coming from out of town) to meet with John G and see a vehicle they advertised. It was what we were looking for with low mileage and a very competitive price. John G spent the time with us to test drive and inspect the vehicle to make sure it was what we wanted. No pressure and No hurry to get us on our way. We decided to buy this one and after all the papers were signed, we said goodnight to John G. and Ryan S. 2 - 1/2 hours after the dealership was scheduled to close! Now we felt like we were the most important customer they ever had. I can't say enough good things about our experience. Thanks John G., Ryan S. and Bob Richards Toyota! More

Best experience ever! I had been dealing with Lamar Johnson over the phone for about 3 weeks prior to finally showing up to the dealership. I kept having to cancel appoint I had been dealing with Lamar Johnson over the phone for about 3 weeks prior to finally showing up to the dealership. I kept having to cancel appointments, but he remained very nice and very eager to help me with my car buying decision. When my wife and I finally had the chance to go in and test drive a few cars, I finally met with Mr. Johnson. What followed was quite literally the best shopping experience we have ever had, period. There was no pressure to buy a car, he had plenty of knowledge of the vehicles we were looking at, and anything he couldn't answer immediately, he would quickly go find the answer for us. My wife, daughter, and I really appreciated the professionalism and kindness that Lamar Johnson showed us that day. When we finally decided that we were going to purchase a vehicle, we worked out what we were comfortable with and Lamar linked us up with Brad McDuffie. This gentleman was straight to the point, polite, and made sure everything we discussed was clearly understood. This was the third time we've purchased a car from a dealer and the first where we walked away with a complete sense of satisfaction. I highly recommend dealing with Lamar Johnson and Bob Richard's Toyota. My wife and I decided we will be using these folks for when it's time to trade in my wife's car! More

New 2015 Toyota Corolla.Thanks Lamar Johnson and Kyle Hemion Lamar Johnson and Kyle Hemion were knowledgeable, professional, patient and pleasures to work with. I highly recommend them to all of my family and f Lamar Johnson and Kyle Hemion were knowledgeable, professional, patient and pleasures to work with. I highly recommend them to all of my family and friends. More

Honest, no pressure, and knowledgable We were in the market for two Rav4s. We dealt with Charlene Mickel. She was very helpful in showing us the features of the vehicles. She did not try t We were in the market for two Rav4s. We dealt with Charlene Mickel. She was very helpful in showing us the features of the vehicles. She did not try to persuade us to buy any particular vehicle, but patiently answered all the questions we asked about the different models. She is very personable and made our car buying experience a pleasure. More

Great customer service Having just left the Toyota dealer in GA with a bad experience we headed to SC to experience a well informed and great sales representative. We were Having just left the Toyota dealer in GA with a bad experience we headed to SC to experience a well informed and great sales representative. We were showed several vehicles and drove away with our new RAV4 which was equipped with what we were looking for. We say "Well Done!" We will return again when we need to upgrade vehicles! Thanks Antonio! More

Drove over an hour, Well Worth It!!! My husband and I knew the car we wanted and were price shopping. They had the best price listed for this used car up front online. I called to confi My husband and I knew the car we wanted and were price shopping. They had the best price listed for this used car up front online. I called to confirm and speak with Eunice (so nice, so helpful) several times about it and we were on the way. We arrived about 4:00 and were out the door headed to celebrate with steaks and wine by 6:00! Our salesman was Joseph and he was great. Very easy to deal with. We were pre-approved for financing with our bank but they beat the rate by far! This was handled by Kyle, who was very professional and knew his business well but was also very friendly. He got us what we were looking for: interest rate, GAP, and payment all just right, without trying to sell us needless things. Thank you for making what had been a disappointing, frustrating experience up to this point fun again! Steve & Tiff G More

Lamar Johnson After purchase of a 2014 Toyota Avalon I noted some finish abnormalities . With the same enthusiasm used to sell me the vehicle Lamar pursued correc After purchase of a 2014 Toyota Avalon I noted some finish abnormalities . With the same enthusiasm used to sell me the vehicle Lamar pursued correcting any concerns I had. It seemed great to work with a salesman who was both professional and ethical after the deal was done. Ed Bennett North Augusta S.C. More

Lamar is Awesome ! Mr.Lamar Johnson was a exceptional salesman. He really made me feel relax and comfortable and making my decision on purchasing a car from Bob Richards Mr.Lamar Johnson was a exceptional salesman. He really made me feel relax and comfortable and making my decision on purchasing a car from Bob Richards Toyota Of North Augusta. He made me feel like i was a sister that needed a big brother advice about purchasing a vehicle. That warm smile enlighten my day and i felt at ease. I give Lamar a 10 because of his professionalism and caring about his customer satisfaction of purchasing a vehicle from Bob Richards Toyota. Thank God for people like Lamar Johnson who cares about their customer. Thank you so much Lamar Johnson and God bless you. I feel so blessed right now for what Bob Richards Toyota has done for me. Thanks, Mrs.Butler More

They made it right! I bought a 2008 Corolla for my daughter. On the way home a wheel cover was lost. A call to the salesman was not productive. Next day, the serpentine I bought a 2008 Corolla for my daughter. On the way home a wheel cover was lost. A call to the salesman was not productive. Next day, the serpentine belt was squealing and it got worse. I'll have it repaired elsewhere. Too bad, I had liked the dealership and did important business with them.. More

Absolutely horrible customer service, won't fix car issues after bringing the car to the dealership 5 different times for the same issues on a brand new Sienna. Have left 3 voicemail messages regarding issues after bringing the car to the dealership 5 different times for the same issues on a brand new Sienna. Have left 3 voicemail messages regarding issues and still no call back. To name one of the problems I was having was the blower for the air conditioner went out completely in 90 degree weather. Took the car in and they ordered a part to fix it but sent me back home in the Sienna without a working air conditioner with a 9month old and 3 year old in the heat . There response was the car was drivable and they didn't have any loaner cars available...That is only one issue with a brand new car I got from then out of 6. They still refuse to fix the other ones. More