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Miracle Toyota of North Augusta
North Augusta, SC
654 Reviews
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Showing 654 reviews
April 07, 2015
A redemption story To put it bluntly, we had a really bad sales experience when we first went to Bob Richards Toyota. We ended up buying another car from another dealer To put it bluntly, we had a really bad sales experience when we first went to Bob Richards Toyota. We ended up buying another car from another dealership and I thought that would be the end of it. After I logged a complaint, I was contacted by their COO Jack Brennan who took on our needs himself. The first thing Jack did was apologize profusely numerous times and let me know that what we experienced was NOT a regular thing, but an anomaly. He explained how things are supposed to go and let me know he would address my issues with the employees directly. Not knowing we had already purchased a car, Jack offered to take on our car search himself and let me know whatever the car was we needed he would make sure we get it and get it fast. He gave me his cell phone number and asked for a shot next time around. The thing that struck me was how personally Jack took my complaint. This wasn't some 1-800 customer service operator conducting a survey and going through the motions, he was legitimately bothered that we had a less than stellar experience and wanted to do whatever he could to make sure we were ultimately satisfied. After talking with Jack I am now 100% confident that you can walk into Bob Richards Toyota and have a good experience purchasing your car. I'll need an SUV at some point and while I can't guarantee I'll buy a Toyota, if I do I'll get it from them. More
by franklinnb
Employees Worked With
Jack Brennan
April 06, 2015
Great Experience Antonio Buoy from Sales and Ryan Stehle were great. They were almost willing to pay ME to buy from them. ?? In all honesty, I saved over 5000 on a Antonio Buoy from Sales and Ryan Stehle were great. They were almost willing to pay ME to buy from them. ?? In all honesty, I saved over 5000 on a brand new Toyota. They were personable, honest, and extremely helpful. My next Toyota will be through them. Chris R. More
by Chris R.
Employees Worked With
Ryan Stehle, Antonio Bouy
March 28, 2015
Truely Exceptional From beginning to the end, the deal went without hassle. The sale person knows the products and patience throughout the process. The sale person offer From beginning to the end, the deal went without hassle. The sale person knows the products and patience throughout the process. The sale person offer the lowest price possible so no need to bargain here. The paper work went smooth within 15'. Best experience ever. More
by lhuynh9716
Employees Worked With
Ryan Stehle, Matthew Haley
March 25, 2015
2014 Mustang Great Car Exxelent Service at sale I've never bought a car from another state much less off- Line, It was touch and go for awhile with me (King of the Cold Feet) ... My sales Person wa I've never bought a car from another state much less off- Line, It was touch and go for awhile with me (King of the Cold Feet) ... My sales Person was Michele Personette" Excellent"!!! with a Capitol E. She Tried very hard to get me the best deal possible in spite of myself, she really went that extra mile, text after text, Email after Email and Phone call after Phone call. I think during this auto purchase I spent more time in commination with her than I did my own family . She was Great, like you buying a car from a friend. Mr. Brennan worked out about the car getting to me in Kentucky & Kyle Hermion in finance was superior, worked with me as much as possible every conversation we had he was very friendly . My Mustang GT arrived at Glenn Auto Mall In Lexington Ky and It was everything Michele said it would be. Fast and Furious Thanks everyone who helped me .... THANKS Michele , and also Thanks Debra Myers for all the over nighting of Paperwork . Together The Team at Bob Richards's Toyota got this Mustang to Kentucky.....Now about my Speeding Tickets???? More
by JodyB
Employees Worked With
not listing names, Michele Personette, Jack Brennan, Lance Spence, Kyle Hemion
March 22, 2015
Good Car Buying Experience Israel Bowman was very friendly and helpful in showing the car we wanted to see. They worked with us on the price, cleaned up the car and had it read Israel Bowman was very friendly and helpful in showing the car we wanted to see. They worked with us on the price, cleaned up the car and had it ready for us that evening. Only one key was found, so Jack Brennan graciously had service make another key. Brad McDuffie was very friendly and helpful answering all our finance questions. Probably the least stressful car buying experience we have had in a while. More
by ToyotaFan
Employees Worked With
Jack Brennan, Isreal Bowman, Brad McDuffie, Desiree Grayson
March 22, 2015
Outstanding service! Bob Richards Toyota was by far my best car buying experience. If you are looking for great customer service, without all of the high-pressure sales t Bob Richards Toyota was by far my best car buying experience. If you are looking for great customer service, without all of the high-pressure sales tactics we associate with car buying, then give Bob Richards a try. Outstanding customer service provided by Matthew Haley and Brad McDuffie! More
by skf
Employees Worked With
Matthew Haley, Brad McDuffie
March 07, 2015
Car Buying Experience My experience with the Bob Richards Dealership and Mr. Isreal L. Bowman was unusually pleasant. Mr. Isreal took him time from the beginning to finish My experience with the Bob Richards Dealership and Mr. Isreal L. Bowman was unusually pleasant. Mr. Isreal took him time from the beginning to finish to answer my questions, those stupid and real. He really made this experience better than my last experience with Lexus. He renewed my original love for the Toyota. Thank you, Mr. Bowman Emma Hankerson More
by Jackie
Employees Worked With
Jack Brennan, Isreal Bowman, Carl Reed
March 04, 2015
Friendly And Fair From Start To Finish!!! Everyone my father and I meet with was friendly and smiling. Lamar (Sales) made sure that I got the vehicle at the price listed online. He also made s Everyone my father and I meet with was friendly and smiling. Lamar (Sales) made sure that I got the vehicle at the price listed online. He also made sure the car was washed and the tank was filled before I drove off the lot. Charlie (Desk Manager) helped me get a better APR than I was offered at my credit union. Ryan was very courteous and explained each of the closing papers that had to be signed. Each of these guys made my first car buying experience a pleasant one by smiling and making jokes. They made us feel comfortable with my decision to buy from Bob Richards. They truly impressed my father which is not an easy task. Codos to all three of these guys. More
by Justme KS
Employees Worked With
Ryan Stehle, Lamar Johnson, Charlie Sellars
February 25, 2015
"Excellent experience" My experience with this dealership was great! Called the dealership spoke with Charlie and Stacey told them what I wanted and they made it happen! W My experience with this dealership was great! Called the dealership spoke with Charlie and Stacey told them what I wanted and they made it happen! Went the next morning car was ready for me to pick up. Ryan in Finance was very nice and got us out quickly. This was my easiest car buying experience ever. I will never go anywhere else to buy a car as far as I am concerned Charlie, Stacy and Ryan are the dream team! Great job guys!!!! More
by VCall
Employees Worked With
Stacey in sales, Charlie Sellars Mgr, Ryan Finance, Ryan Stehle, Charlie Sellars
February 14, 2015
Purchase Mistake My experience with this dealership is only 4 weeks old and I'm satisfied with the sales and service department staff. Unfortunately, I've made a mist My experience with this dealership is only 4 weeks old and I'm satisfied with the sales and service department staff. Unfortunately, I've made a mistake in the Toyota I purchased. I've made two trips of 300 miles in the RAV4 and the road noise is so bad that I'm considering getting rid of it. The service department told me this morning (2/14/15) that their is nothing they can do about the noise and it is typical for this vehicle. At least they were upfront with me about the SUV. More
by Joe
Employees Worked With
Isreal Bowman, Doug Beasley
