Miracle Toyota

Abner was very informing. He was very energetic and very sincere. He made car buying a pleasant experience. He was interested in our knowing how to operate the car. sincere. He made car buying a pleasant experience. He was interested in our knowing how to operate the car. More

I would highly recommend Toyota of Winter Haven to anyone! Specifically, I'd recommend working with "JC"! On 7/28/2012, JC was FINALLY able to complete the trade of my 2008 Toyota Prius for a 2012 anyone! Specifically, I'd recommend working with "JC"! On 7/28/2012, JC was FINALLY able to complete the trade of my 2008 Toyota Prius for a 2012 Toyota Tundra!! The reason I say "FINALLY", is because I was extremely upside down in my Prius. After working with me for at least 10 months, JC and the sales managers, along with Dechauna the Finance director, were able to seal the delivery of my new Tundra! Not only was I able to get into a much more comfortable vehicle, but Dechauna worked to get my interest rate REDUCED from 15.52% to 2.9%!!! It was a very exciting day in my life, and I wanted to make sure and recommend JC, Dechauna and the entire sales staff at Toyota of Winter Haven! To be quite honest, I simply cannot say enough, or use enough descriptive adjectives to describe the AMAZING experience I had working with JC and Dechauna!!!! I've never worked with such dedicated, honest, hard-working sales staff! I'm so incredibly happy, pleased, and feel truly BLESSED to have found a dealership that cares about the customer's experience, MORE than making the sale!! FROM THE BOTTOM OF MY HEART, "THANKS, JC and DECHAUNA FOR YOUR DEDICATION AND HARD WORK!!" J.M.C. More

We were greeted warmly by J.C. upon our arrival at the dealership. After obtaining relevant information, He presented our offer to his superior. Then, his superior interviewed us, requesting of us what w dealership. After obtaining relevant information, He presented our offer to his superior. Then, his superior interviewed us, requesting of us what we would be willing to pay for the new vehicle. Our offer was considered, accepted and the sale was finalized in a very professional manner. Throughout this process, J.C. reassured us that we would be pleased with the Winter Haven dealership, because of its integrity, reputation and the warranty it offers, additional to the warranty offered by the Manufacturer. We left the dealership as the happy, satisfied owners of our first new 2012 Toyota Corolla LE. --Rev. Joseph L. Vitello More

Luis "Abner" Velasco was awesome, told him what Luis "Abner" Velasco was awesome, told him what I wanted and he delivered, no pressure, no gimmicks. I highly recommend Winter Haven Toyota they trea Luis "Abner" Velasco was awesome, told him what I wanted and he delivered, no pressure, no gimmicks. I highly recommend Winter Haven Toyota they treat you right! More

I had my 2006 RAV4 serviced at T of WH for the past 6 years. Service was always outstanding. At approx. 35,000 miles I purchased a set of tires from T of WH. After awhile I noticed my speedo registered years. Service was always outstanding. At approx. 35,000 miles I purchased a set of tires from T of WH. After awhile I noticed my speedo registered about 10% fast in all speeds. This calculation was determined by my GPS. This was because, I found out later, the wrong size tire was installed at 35,000. At just over 75,000 miles (75,029) during my 75K checkup, I was told my water pump needed replacement. It would cost approx. $450 to replace. (I purchased a seven year 75,000 mile warranty when car was purchased in 2006.) I questioned an expert online about whether the smaller, shorter, tire would cause the mileage to be less. He ran the numbers and the car actually has 3600 less miles than 75,000. I discussed this with Service Manager, and he assured me that this was no problem, he would install the pump without any cost to me. He said it was more important that I remain a happy, satisfied costumer, than worrying about the pump. Yesterday 7-13-2012, I took delivery of a new 2012 Toyota RAV4 purchased from Toyota of Winter Haven Florida. The best car dealer I've delt with, ever! Herb & Lori Griffith More

My wife and I went in to see what Victor could do for us, not expecting to purchase quite yet. I was so surprised to find us leaving with the car we wanted at the price we wanted. Victor was great; friendly, not expecting to purchase quite yet. I was so surprised to find us leaving with the car we wanted at the price we wanted. Victor was great; friendly, knowledgeable, and worked very hard to get us into the car we wanted. I have recommended Winter Haven Toyota to many friends since my purchase and will continue to do so. More

Very informative sales person. He was able to explain the differences between the different models and trim packages. Financing went very well. The salesman took the time to explain how the different f the differences between the different models and trim packages. Financing went very well. The salesman took the time to explain how the different features on the car worked. He was patient with my wife and myself on the technical aspects. The Finance department was able to get us a rate substantially below the market rate at that time. More

My wife and I purchased a 2006 Ford Explorer(used) with no warranty. We were contacted by Ricardo Romero a internet Mgr because we requested info on this SUV online. We purchased the vehicle under the a no warranty. We were contacted by Ricardo Romero a internet Mgr because we requested info on this SUV online. We purchased the vehicle under the assumption that this Vehicle was thoroughly inspected and had comfort in that being that it had no warranty. The tires were halfway decent from the outer treads but when we had new tires put on it was obvious that this dealership passed the tires off as acceptable when in reality the tires were bare bald on the inner tires.(they met me 1/2 on new tires)when I shouldnt have had to pay anything towards new tires because they should have been replaced prior to selling the SUV. They placed a new oil change sticker on the windshield and in less than 1000K miles post purchase the change oil light comes on? I go to Tuffy in Lake Nona and they bring to my attention that the SUV is leaking profusily from the Right Rear Differential and needs a Serpentine Belt as its cracked in areas. I was also told that they dont recomend that I drive the vehicle because it was seize upand then cost in upwards to $2000 to repair.(as we were getting ready to go on vacation today with the Explorer!) I called and spoke to Tony Delisio(used car Mgr) who told me pretty much "Buyer Beware" "you purchased the vehicle as is"! He told me that as long as it starts,stears,stops and drives then that their main concern? What a sorry explanation on his part. Needless to say I find this Dealership to by untruthful just to get the sale! As Ricardo told my wife and I "we are a neighborhood dealership and we thoroughly inspect our used vehicles before we sell them because we dont want bad publicity in the community" Well what a lie that was. Tony called me later today to tell me that 'Yes it was inspected" but offered no proof or paperwork to validate his theory! I want to know what was inspected and what were the results. I am attempting to contact the previous owner to find out what he knows about this vehicle and what the dealership knew prior to selling it to the first dummy that came along to buy it. "Shame on us for trusting the Toyota of Winter Haven name and not doing our homework prior to this purchase! Oh and by the way John Whaley the General Manager never called or e-mailed me back when I showed him the unsafe condition of the tires(This is GREAT CUSTOMER SERVICE),,,,NOT! More

my service writer was waiting for me. He went over any questions I had. I thought that I had a problem on my fuel quage. They checked out and found that it was ok. The service Tech came out and made a sug questions I had. I thought that I had a problem on my fuel quage. They checked out and found that it was ok. The service Tech came out and made a suggestion and everything now is fine. I was in and out in less than 1 hour. More