Miracle Toyota

I recently purchased my fifth Toyota Camry from Winter Haven Toyota and can't imagine going anywhere else. I love the quality of vehicle and the salesman, Raul who helped me this time was very thorough an Haven Toyota and can't imagine going anywhere else. I love the quality of vehicle and the salesman, Raul who helped me this time was very thorough and explained everything. I appreciated that he recognized I work and am very limited on time and he facilitated a smooth process in replacing my older Toyota. Thank you and I'll be back when I'm ready for my sixth Camry!! More

We went to this dealer because we knew a salesman there. Initially, it was all good. They had us sign papers, took our trade and our down payment, and sent us home in the new car. We were happy. A week l Initially, it was all good. They had us sign papers, took our trade and our down payment, and sent us home in the new car. We were happy. A week later, the finance man calls and says we need to come back in to sign new papers. When we called back, we had to leave messages...TWO DAYS IN A ROW!! FINALLY, he returns a call....says that the interest rate is going up, and so the payment is going up....almost $100 a month!!!! On top of that, they now want other information and documents that will take alot of time to get and cost us money because we will miss work!!! When we told him that this was not a good business practice, all he could say was "It's legal in Florida"!!! Well, it may very well be legal, but it still isn't right! They should not tell people or lead them to believe that all is good with a loan that they have not even gotten approved yet!! We spent an entire day at that dealership, and now they say it was not a done deal at all, AFTER we have signed papers and left there with a new car. This is just unbelievable to me....very very very poor business practices if you ask us. We will NEVER tell anyone to go to this dealer for ANY reason. Do yourself a favor and STAY AWAY!!! UPDATE 10/23/2013: After writing this review, i did meet with the general manager of this dealership. It was my understanding that the "meeting" was for the purpose of trying to work out the issues from the review. Instead, there was no apology from the actual employee that was so rude, and it was only a matter of taking off coverages we wanted but could no longer have at the new rate. We kept the car, but it cost us quite a bit more. It also cost us time away from work. Now, we are having other issues just trying to get the tag that was supposed to have been transferred from the trade in we had. Of course, getting to talk to someone at this dealership about this has been almost impossible. I stand by my opinion and review of this dealership. STAY AWAY!! More

this is my fourth cars i have purchase from the winter have toyota , my sales rep is always been Raul very friendly out spoken sale rep you can ever find. he makes sure his customers are happy and sitisf have toyota , my sales rep is always been Raul very friendly out spoken sale rep you can ever find. he makes sure his customers are happy and sitisfy, by the time you walk out the door . i will always return if i need a new car. and hope you keep good sales rep like Raul...sorry i forgot his last name More

I wouldn't recommend Toyota of Winter Haven. I gave them I wouldn't recommend Toyota of Winter Haven. I gave them a payment plan and they agreed. When I got to the signing portion. I noticed that they tried I wouldn't recommend Toyota of Winter Haven. I gave them a payment plan and they agreed. When I got to the signing portion. I noticed that they tried to extend the load to 77 months. I very clearly said 60 months. When they agreed and shook my hand. They never told me that they extended the loan. I had to find that out when I was signing. It was a sneaky and unprofessional. More

Recently visited this location looking for a vehicle. The service was friendly but prices were a little high. Overall good experience and would recommended. Thanks service was friendly but prices were a little high. Overall good experience and would recommended. Thanks More

Having previously dealt twice in the area with a fast track, push the customer in, high pressure sale, push them out the door fast once deal closed, we were amazed at the difference in treatment to us, t track, push the customer in, high pressure sale, push them out the door fast once deal closed, we were amazed at the difference in treatment to us, the customer, at Toyota of Winter Haven. There was no pressure in this laid back dealership and our experience was totally pleasing from the sale right through the signing of all the paperwork. Everyone we had occasion to deal with treated us as a priority customer. Once our sale was closed we noted great expediency and attention to getting us on the road as soon as possible. I would truly recommend this dealership to anybody. So sorry we didn't go to Toyata of Winter Haven before this. Shirley Nelson Lakeland, FL More

This was my Third car I have bought at this dealership my experience was so good that I didn't even look elsewhere. I did make a few calls to others but I didn't go to see them. I worked with Ben Selph in sa experience was so good that I didn't even look elsewhere. I did make a few calls to others but I didn't go to see them. I worked with Ben Selph in sales. He was very professional, and easy to deal with didnt try to pressure me into anything, which I liked. I had to come back the next day so he could set up my blue tooth which he did In fact he made sure I knew how to operate it be fore I left. He has made up some follow up calls via the phone to see if everything is alright with the car. Was very impressed with the whole staff that works there. Also had a problem with the windshield in which he said to come back in and he would take care of it, and he did. Once again very professional and went out of his way to see that I was satisfied. I would and do recomend Toyota of Winter to my friends and any person who's looking for a new or used car. Henry Zona More

We came in for service for our 2010 Prius and I "warned" my wife not to go in the showroom. I had no intention of looking at or buying a car. But it happened and we started to look around at the "warned" my wife not to go in the showroom. I had no intention of looking at or buying a car. But it happened and we started to look around at the various units on the floor. I have never seen a Prius V before so naturally I was curious and started to check it out. Andrew came by to make sure that if we had a questions to not hesitate to ask him. Well, in about 5 minutes I kind of liked what I was seeing and started to ask what this was for and why this, etc. Andrew made us feel at ease with his laid-back, friendly demeanor as he answered my questions. There was one that he conferred with his manager on and came back with the answer. After negotiating a price and a trade value we shook hands and the deal was done. We came back in 2 days and picked it up. We've had nothing but great comments when people would "look it over". We tell them to see Andrew when they are "in the market" to trade. Thanks again Andrew. Roger Giegerich Sebring, FL More

Initial quote was high so I didn't consider them as I was working a deal elsewhere. Mary Beth called two days before I was buying, gave me the usual "great deals, end of month, making way for 2013s" so I gav working a deal elsewhere. Mary Beth called two days before I was buying, gave me the usual "great deals, end of month, making way for 2013s" so I gave her the chance to quote and match the 1k under invoice I had on a Prius. Wasn't really interested but always like a back up just in case. However her "invoice" apparently includes their Dealer Fee, even though they then add it in later as well! When I pointed this out Mary Beth lied about it even though I was just going off the information she sent me, and told me the actual MSRP (as listed on their web site) was a discounted internet price - not true! Start to finish, at best no attention to detail or facts, at worst untruthful. So happy Plan A worked out (as I thought it would based on past history)! UPDATE 10/29 - Don't know who "reviewed" my situation (I wasn't cntacted or involved)but they obviously didn't review it very well. All pricing quotes etc. at the end were on one vehicle and the communication from Mary Beth clearly lists the MSRP for the white vehicle with Dealer Fee added and lies about invoice and the price on the web site. I also have her follwo up where she tries to blame me for being "mistaken". More