Miracle Toyota

Leasing We leased a 2016 Toyota Corolla on Feb 8, 2016. We decided on the vehicle, drove it, and in just a little while we were in the finance office. A lot We leased a 2016 Toyota Corolla on Feb 8, 2016. We decided on the vehicle, drove it, and in just a little while we were in the finance office. A lot less time & paperwork to lease. Will probably do it again. More

Pleasant purchasing experience!! Today I went back to Miracle Toyota to purchase a truck. Freddy Gonzalez (Sales Consultant) was proficient, courteous and knowledgeable as well as his Today I went back to Miracle Toyota to purchase a truck. Freddy Gonzalez (Sales Consultant) was proficient, courteous and knowledgeable as well as his associate Bradley. I presented my paperwork to Freddy and he consulted with Mr. Hugo Rios (Sales Manager) and shortly thereafter I was in the Finance Manager's office with Ozzie Torres. I recommend anyone going to Miracle to see Freddy or Bradley to make the process as "easy as a Sunday morning". Thanks to the above-mentioned staff, I purchased a vehicle and I am a satisfied customer. E. Baldwin More

Would you like to be insulted? Went in for a prize that we received in the mail. Was asked if I even knew what a tune up was. It got worse... We told him in the beginning we weren't Went in for a prize that we received in the mail. Was asked if I even knew what a tune up was. It got worse... We told him in the beginning we weren't car shopping. After the sales pitch, we were asked several more questions as to why we weren't interested. After answering several different times, We finally said again, we are not car shopping. The gentleman told us that next we need to tell him that up front instead of wasting his time. He told us in the beginning that he wasn't a salesman, and they liked to stick with a "no pressure" sales approach. That was the farthest thing from the truth. Horrible experience. I have at least determined I will not be going there to buy a vehicle, when I do. More

Customer service and product availability From the moment I walked in the greater and the receptionist guided me in the right direction, I bought a black scion last year and I love it. The pro From the moment I walked in the greater and the receptionist guided me in the right direction, I bought a black scion last year and I love it. The process was easy and the staff was competent and knew their products really well! Strongly recommend them! More

STAY FAR FAR AWAY!!!!! The worst dealer I have ever had the displeasure of dealing with! Seriously! I do not like putting up a negative review, but if anyone ever deserved The worst dealer I have ever had the displeasure of dealing with! Seriously! I do not like putting up a negative review, but if anyone ever deserved one, it is these guys! I found a 2013 Scion FR-S online and inquired about the car. Turns out it was exactly what I was looking for. When I spoke with Chris in internet sales I asked him if he would match a price I found $3,000 cheaper for the same car 400 miles away for $15,500. He "spoke" to his manager and told me he could do $15,900 if I came in now. I live 1 hour and 20 minutes away in St Pete, but I said okay. So, I drove all the way to Haines City and when I sat down to buy the car, his manager told me the car was now $16,900. Turns out he said Chris forgot to tell me that the car had not been Toyota Certified and I would have to pay $16,900 if I wanted the car. I did not like their tactics and told them so and left. Next morning, Chris calls me and tells me his manager feels terrible and will sell me the car for $16,500 if I come in now. I got the manager on the phone to confirm before I drove an hour and a half again. The manager assured me that they felt bad and would keep that price for me. So, I got in my car a second time. When I was about 20 minutes away from the dealership, the manager calls me and tells me that there is someone in the dealership right now who wants the FR_S, but he will give me first shot if I am willing to pay $18,700. You can't make this stuff up! If you want to be jerked around to, lied to your face and get every slimy car sales tactic know to man run on you, then Miracle Toyota is your place! More

Bad service One time I went in to get an oil change and the machanic broke my shift knob, I did a report on it they said they would call me to buy me a new one an One time I went in to get an oil change and the machanic broke my shift knob, I did a report on it they said they would call me to buy me a new one and I never herd from them again. And last Thursday I took my car in to get it checked out because it was making a rattling noise from motor and they told me I need a new engine when I bought the car new and haven't even had if for 2 years, and I have not herd back from anyone to let me know if they will fix it. More

Can't perform simple maintenance correctly. Criminals! We decided to give this place another try after our last experience there several years ago. It was a new building in a new location and, we were told We decided to give this place another try after our last experience there several years ago. It was a new building in a new location and, we were told, new management. It is also the closest to our house now and we didn't want to drive too far with a burned out headlight. However, we are already at another Toyota dealership trying to fix the damage they did to our car. We went in to have a headlight replaced and they sold us on an alignment and transmission flush. We have NO confidence that they did anything correctly as Ivan Garcia Jr did all of the work according to the paperwork. When he did the alignment, he loosened the tie rods in order to perform the procedure but never tightened them again. It sounded like our front end was going to fall apart. As the wheels were completely loose, the alignment was worse than when we went in. We are now spending our weekend at Central Toyota trying to get our car roadworthy again. We've wasted a day and Miracle does not work with this dealership so we have to pay for the service to fix Miracle's work ourselves. We've tried calling the dealership but the numbers on their website have been disconnected and the one on the receipt says "all circuits are busy." We will be seeking a full refund for all "service performed" and will be having another dealer redo it all (assuming it was done in the first place). What really upsets us is we told them of our last experience before we allowed them to service the car. Dave assured me that it wouldn't happen again. When Mel tried to sell me a car as I waited, I told him that we wouldn't even consider purchasing a car from them until we saw how this service turned out. Mel also assured me that everything would be perfect. Our last time we brought our car to them was also for a headlight being out. They told us they'd do a multiple point inspection. They gave us a checklist showing that each of the points were checked. Headlights were the first on the list. The box was checked indicating that they were fine. When they returned our car, I got in and checked the headlights. The headlight was still burned out even though they "checked" it and charged me for replacing it. When I complained, the manager said he'd replace is and only charge for me labor (not the part) on top of the previous charge. I couldn't believe it! He was suggesting that I should have to pay twice to get one thing done once! And he phrased it like he was doing me a favor. I refused to pay again and called my credit card company in front of him to stop the charge. He immediately recanted and had them replace the bulb and "only" charged me for the original service which was never originally completed. This place does Toyota a terrible disservice. Toyota would be wise to step in and do something about this place. This recent experience has ensured that we will no longer be "definitely" buying another Prius. Toyota went from the only name on the list to being towards the bottom. Toyota needs to get rid of criminals and thieves like these guys. More