Miracle Nissan of Augusta

Terrible customer service, Service manager and GM will tell you one thing then do another. Very rude and disrespectful. Negative stars should be in the rating for this dealership (Miracle Nissan of Augus tell you one thing then do another. Very rude and disrespectful. Negative stars should be in the rating for this dealership (Miracle Nissan of Augusta). Never in my entire life have I ever experienced service at this level. I took my truck in to the service department to have the engine checked out due to being told about the #7 piston frailer. They told me that would have to change out the short block. This was on 17 Nov. 2022. The dealership received all the parts on 30 Nov. 2022. I was told by Jason the service writer I would have my Truck back by the 12th of Dec 2022. Then I was told I would have my Truck by the 15th by the Service Manager, and Jason. I talk to the GM ( Mike ) he gave me he would make sure I got my truck on time and without problems. Well now the day is being pushed again. They are unwilling to give me a car or a truck to drive. They have been told over and over that I would be taking this truck on my Christmas trip. This Dealership could care less. Not sure why it is taking 30 days to do this work other then they are being true xxx holes and will give me my truck when they are ready. To summarize the story, with this last bit of news, I say buy a different dealer and different brand. I have always had a Nissan in my life my first one was a 240z, then a 260z then I git a B210 then went back to 280z. But at this point with no help from Nisan with this issue I will never buy another Nissan ever. The GM (Mike ) and the service manager should man up and be men of their word. They gave me "their word" about this. HA! That never happened! Trust? Integrity? Is something these so called men don’t have. What a joke. Why would you ever do business with these type of people? Throughout the entire process, I could never get anyone to give me the truth when my truck would be ready. Most of the times, I just had to show up. Please stay away from this place. Murphy Auto Group. You'll encounter nothing but a group of liars, con artists and scams. Don't put yourself through this type of torture. GO SOMEWHERE ELSE! More

Sales team were all very professional and friendly, and they went above and beyond to find the car that fit into my budget. Everyone was helpful and I never felt pressured into making a purchase. they went above and beyond to find the car that fit into my budget. Everyone was helpful and I never felt pressured into making a purchase. More

The service rep was on the ball! It would be helpful if functionality of scheduling software was better in detecting that a vehicle scheduled for a recall repair did not have all the It would be helpful if functionality of scheduling software was better in detecting that a vehicle scheduled for a recall repair did not have all the parts ordered. I bought vehicle in for recall repair to find out there were two recalls. I could have saved the trip. More

You have one chance at a first impression. Today we stopped to look at an SUV. The window sticker said it had a $5K markup. When introduced to a salesperson I asked about it. They said “the ma Today we stopped to look at an SUV. The window sticker said it had a $5K markup. When introduced to a salesperson I asked about it. They said “the manufacturer makes us mark up the vehicles. We can work with you though.” That’s not true at all. Manufacturers do not require market adjustments. That is dealer controlled in full. A market adjustment on a new car is simply added profit. The dealership believes demand for the vehicle supports a price higher than the manufacturer-suggested retail price on the government-mandated Monroney window sticker. More

Dealership staff was friendly and helpful with my car search. Not many cars on the lot I was at but found the car I needed search. Not many cars on the lot I was at but found the car I needed More

Good service nice people they listened to the issues I was having and as far as I know fixed the problem was having and as far as I know fixed the problem More

Julian checked me in and out as my customer advisor. He was awesome. My wait time was about an hour for an oil change and tire rotation. He was awesome. My wait time was about an hour for an oil change and tire rotation. More

The people are very courteous and professional . The service is excellent. I would recommend the dealership to my family and friends. The service is excellent. I would recommend the dealership to my family and friends. More

Great people at a well known dealership. The technicians was able to diagnose the problem right the first time and resolve the issue. The service advisor was great as was the technician. The technicians was able to diagnose the problem right the first time and resolve the issue. The service advisor was great as was the technician. More

Had pathfinder serviced with an appointment and told them that I would be waiting for it at dealership. The time it took was a reasonably amount of wait time that I would be waiting for it at dealership. The time it took was a reasonably amount of wait time More