Miracle INFINITI of Augusta

I purchased a 2021 QX50 with only 12 miles the end of December, and the second day having the vehicle I noticed that the screens would shut off every 4 minutes. Imagine driving at night, and both screens December, and the second day having the vehicle I noticed that the screens would shut off every 4 minutes. Imagine driving at night, and both screens shuts off and reboots with a super bright light flashing in your eyes every 4 minutes. (I was told it wasn't a safety issue by the service rep) I contacted the service department to get the problem resolved, and lets say it's 8 Feb 2021 and my screens still shuts off. James H., was the rep that called himself helping, however the 1st time they looked at it and he told me they couldn't connect to the satellite to diagnose the problem and he'll let me know when to come back...two weeks later I reached out to him, because I received no follow up. Second time, he gave the same story and said they will order a part which he told me they would do during the 1st appointment just in case, and now the part was on back order. No follow up or up date for like three weeks, so I sent an email/ called and they were still waiting for the part to arrive. (I'm Military and leaving soon, so updates at least every two weeks would be nice so I can backwards plan. ) Third time, the part came in and it was put in, but they had issues connecting the car to the satellite once more, and they would contact me. Well, lets say I'm still waiting to be contacted and I called to speak to the the owner/ manager or someone, and of course they were out and I was told they would call me back, and lets say I'm still waiting. This is the second QX50 I've purchased from them, and the experience was great but maybe customers isn't the number one goal anymore. However, the sells person called me like three times asking me to complete a survey and to give 5 stars or let him know how he can get 5 stars, so I asked to get me screens fixed. He said he would call me by the end of the day with a status and I'm still waiting for his call back. This has been the worst experience with buying a brand new vehicle. More

Awesome place to do business! I came in after visiting several places. I wrecked my previous vehicle and saw it as an opportunity to upgrade. They really took care of me and earned a customer for life. several places. I wrecked my previous vehicle and saw it as an opportunity to upgrade. They really took care of me and earned a customer for life. More

got a qx56 had problem with the heat and problem with my car starting,I was ready to give up on my qx56 after 4 years ,I had the problem checked out,was charge a pretty good price,didnt fix my problem,but t car starting,I was ready to give up on my qx56 after 4 years ,I had the problem checked out,was charge a pretty good price,didnt fix my problem,but the infiniti in Augusta said it was fixed,it wasnt,I found the problem myself,and I fixed it,and now I would not trade my qx56 for nothing,I just wish they would had fixed the two problem instead of me,now my paint peel off in 3 spots,its still under warranty,but they probably will make me pay a percentage since its 7 years old,I believe the warranty is 8 years,so im getting it painted next week at another body shop,im not going to tell Napoleon infiniti just what I found and how I fixed their problem,but its fixed now,will be painted next week,but how could they not have seen this problem when they check under my hood,qx56 is a powerful suv,me and my family love to Travel in it,but for two years we was afraid to because of the heat problem,and the not starting problem,but its rolling now,but we miss two years ,because of this,how could they not have seen the problem,it was so simple.My name is Sonny L Adams 864-554-1043 More

Took the day off to drive up from Savannah To purchase a car After corresponding with sales manager Kyle For 3 or 4 days The vehicle is a 2020 Q60 with 8000 miles on it After I was told the vehicle had a c car After corresponding with sales manager Kyle For 3 or 4 days The vehicle is a 2020 Q60 with 8000 miles on it After I was told the vehicle had a clean carfax with no accidents I drive 2 hours to find out that it had been hit on the front but wait we have a 2019 that only has 6000 miles but it's $5000 more Sure does seem like a Bait and switch to me what a waste of my mom's and my time In the car biz you don't just miss a 2ft by 2ft spot of damage on a vehicle I WOULD NOT RECOMMEND THIS BUNCH TO SALE ME A PENCIL More

Oh how I love my new Q50 Infiniti. I purchased it on January 9 2021. I was in good hands well Ana from beginning to end!! Shes very professional. And has a great personality for sales. Wonderful servic January 9 2021. I was in good hands well Ana from beginning to end!! Shes very professional. And has a great personality for sales. Wonderful service from Napleton Infiniti Washington Rd their staff Rocks😁 More

The service department is very courtesy. They are prompt, and a pleasure to deal with. The waiting area is very clean. Deon always gives excellent customer service. and a pleasure to deal with. The waiting area is very clean. Deon always gives excellent customer service. More

Contina was Amazing. She took the time to understand my current needs to ensure to get me the the right car! Very professional and Knowledgeable! current needs to ensure to get me the the right car! Very professional and Knowledgeable! More

Anthony Cody (Tony) is awesome! Tony is very knowledgeable and professional. He was very easy to work with. He helped me with making the decision with going with the vehicle of my choice, QX80. knowledgeable and professional. He was very easy to work with. He helped me with making the decision with going with the vehicle of my choice, QX80. What a ride!! I’ve been with the Infiniti family since 2009. Tony is who you need to get with for what you want and need. He’s amazing!! More

Today, 23 October 2020 was a great day!! We had the best dealer by the name of Anthony Cody (Tony), get us the vehicle we needed. If anyone is in the hunt for someone that will take his time, be patient, wo dealer by the name of Anthony Cody (Tony), get us the vehicle we needed. If anyone is in the hunt for someone that will take his time, be patient, work diligently to get you what you need and want Tony is your guy! I would recommend him to anyone and the Infiniti brand to all who want to know if it’s worth buying an Infiniti. My answer to you will be yes, it’s worth! Infiniti has the most reliable brand! More

My experience with Infiniti of Augusta was great. They took their time and assisted me. I wouldn’t go anywhere else. They are great. 🕺🏿🕺🏿🕺🏿 The best took their time and assisted me. I wouldn’t go anywhere else. They are great. 🕺🏿🕺🏿🕺🏿 The best More