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Miracle INFINITI of Augusta
Martinez, GA
118 Reviews
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Showing 118 reviews
November 22, 2022
I would give less than 1 star if I could. This dealership messed my car up and took $1100 from me. While visiting Augusta, I went to the dealership for oil change in September. After the o This dealership messed my car up and took $1100 from me. While visiting Augusta, I went to the dealership for oil change in September. After the oil change my car started to make a weird noise. On a second visit to Augusta, I (reluctantly) stopped by to get the noise checked. I said reluctantly because I found their oil change expensive at $100 while the same Infiniti dealerships in Virginia would change my oil for $50. When I called, I asked the lady what to expect cost-wise, knowing that they were expensive. The lady advised that there would be no charge, they will drive the car to identify the sound and then give me the cost to fix it. She then scheduled me to see Wanda the next day. On getting to the dealership, Kyle decided to help us. He then told us that it would cost $149 to drive the car and identify the noise. I explained my conversation with the lady, and he said he would help us, so we decided to get the car checked. In a nutshell, the problem was not fixed, they led me to believe I had a serious problem that I needed to fix before leaving Augusta. they took $1100 from me; did not fix the problem and the noise is louder. They even had the guts to charge me $149 that Kyle said would not be included - for no reason. The mechanic drove my car 1 block in 10 minutes and then they charged me $149. Yesterday I called to complain, Gary their manager said he would speak with their general manager and see what they can refund me. 24 hours later, Gary did not call me. After 4 attempts and a voice message on his direct line, I finally got to speak with him. He stated that they would not refund my money. I requested his general manager's number and he said he would not provide that information to me but would email him and have him call me. I am yet to receive a call. Based on my research, the so-called repairs were not necessary and would have caused me $300. I understand that dealerships are more expensive, but I did not expect this level of deceit and unprofessionalism from them. As I mentioned to Kyle and Gary, I live in the DC area which is more expensive than Augusta but none of the Infiniti dealerships has ever done what Infiniti of Augusta did. I am the sole owner and driver of my vehicle; I drive 12 miles or less Monday through Friday. I have never had this issue with it until after the oil change in Augusta. Unfortunately, the sound is even worse now. I will definitely report this incidence to the BBB. More
by rahee.abu
Employees Worked With
Kyle
November 16, 2022
This dealership provides superior customer service. From the time you drive up until the time you drive off, they treat you with kindness and respect. Kyle was such a gentleman, knowledgeable, thorough From the time you drive up until the time you drive off, they treat you with kindness and respect. Kyle was such a gentleman, knowledgeable, thorough in explaining what took place with my visit and respectful. The customer service received, is like non other. I’ll definitely bring my vehicle back for additional services suggested. More
by mlbaker62
Employees Worked With
Kyle
September 30, 2022
Courteous, efficient, thorough, professional Knowledgeable, experienced The service team was very helpful with my issue I was having with my battery. Knowledgeable, experienced The service team was very helpful with my issue I was having with my battery. More
by Tootles
Employees Worked With
Lucan Breedlove, Joseph Guillory
September 27, 2022
The service I recieved from Wanda was very professional and pleasant. She go above and beyond to make sure that you understand everything that went on with the service and answer any questions you may hav and pleasant. She go above and beyond to make sure that you understand everything that went on with the service and answer any questions you may have. More
by Gil348
Employees Worked With
Wanda Rollins , Lucan Breedlove
March 22, 2022
I dropped off my car at 0930hrs for my scheduled appointment and waited about 30 minutes for a ride home. At 1104hrs an email was sent stating my vehicle service was complete. I did not receive a appointment and waited about 30 minutes for a ride home. At 1104hrs an email was sent stating my vehicle service was complete. I did not receive a call from my service consultant advising me that my car was ready for pickup. I did not open the email until around 12 noon at which time I called Antonio Satterwhite who advised me that not only did he not have anyone to come get me at that time, but I needed to wait until he returned from lunch at 1400hrs because no one else could check out my vehicle. I paid for a Lyft so I could retrieve my vehicle prior to him returning from lunch. I was informed by Mr. Satterwhite that I had two nails in my front driver's side tire that were causing my low tire pressure warning light to illuminate and the tire could not be repaired due to the close proximity of the two nails. Mr. Satterwhite already had an estimated cost for a replacement tire, but I opted to purchase the tire elsewhere. The light was apparently reset; the Infiniti MPI Multi-Point Inspection nor the service invoice mentioned the two nails and I took the vehicle to another service company only to be told that there was, in fact, only one small nail in the tire that was causing a slow leak and the tire was plugged saving me over $200. Additionally, one of my key fobs is malfunctioning so I asked to have it reprogrammed after the issue was not resolved by changing the battery. Even though I have had my car serviced before at this dealership in the last year, purchased a part for my luggage rack that was missing right after the brakes were serviced there, and spent $311.20 for the service that day, Mr. Satterwhite informed me that I would have to pay for an hour's worth of labor to have the fob re-programmed. I no longer trust this dealership to service my vehicle without trying to "up sale" because I am a female, perhaps? Additionally, every time I have dropped off my car for servicing I have had the same issues with getting a ride back to pick up my vehicle and I have been forced to pay a car service. One time my vehicle remained overnight at the dealership after the service manager (Dion, I believe is his name) assured me that I would be picked up that day. Worst customer service I have ever experienced with a luxury car dealership. The service manager at the local BMW dealership took less than 2 minutes to program a new fob I purchased from them for my 528i xDrive and I wasn't charged a dime. In the past I purchased two cars from Jim Hudson Lexus in Columbia, SC and never experienced this type of customer service. Highly disappointed. More
by Allen311
Employees Worked With
Antonio Satterwhite
February 20, 2022
I had an amazing experience with Tony Cody in augusta ga. Since Jim Hudson bought infiniti it open up doors for me to buy a different brand other than infiniti. Tony is awesome and very dedicated to be a gre Since Jim Hudson bought infiniti it open up doors for me to buy a different brand other than infiniti. Tony is awesome and very dedicated to be a great salesman. Tony deserves recognition. Tony is patient and kind. Thank you Tony and for those who are in the market for a vehicle please ask for Tony Cody. More
by Showard429
Employees Worked With
Tony Cody
