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Gallatin Ford

Gallatin, TN

Overview
Employees
Reviews
Vehicles
4.7
970 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 970 reviews

December 21, 2024

Stephanie is great. She went beyond the expected. Great customer service representative and so friendly. More

by judy_lamberth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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December 20, 2024

Slow and unprofessional. Misleading. Didn’t listen to requests. Did not follow the steps for drop off and pick up of vehicles. More

by greenwave07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
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Dec 20, 2024 -

Gallatin Ford responded

I'm sorry to hear about your experience with our service. We strive for efficiency and clear communication, so it's disappointing to learn we fell short in these areas during your visit. Please reach out to me if you'd like us to address any unresolved issues or discuss further steps we can take together. Thank you, Derek Swords - Service Manager 888-635-8055

December 19, 2024

I had an amazing experience at Gallatin Ford. Ryan and Chris were extremely helpful in my purchasing experience. Their customer service exceeded my expectations! More

by porr62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Skirvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher
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Dec 19, 2024 -

Gallatin Ford responded

We're delighted to hear that Ryan and Chris provided exceptional service during your visit to Gallatin Ford! Thank you for sharing your positive experience, and we hope you're enjoying your new vehicle.

December 18, 2024

Even though I bought all 5 of my Ford vehicles at other dealerships I bring them to Gallatin Ford for service because of the close proximity and convenience to where I live. More

by James Lackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Gallatin Ford responded

James, we're glad to hear that you trust Gallatin Ford for your service needs! We appreciate your loyalty and look forward to continuing to provide convenient and reliable service.

December 16, 2024

Jessica did a good job signing me in and keeping me informed. Prices are high but I imagine no higher then anywhere else. The F150 that I have has been a good vehicle. This is the 3rd one I have purch More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Mike responded

I am confused now. My response is above.

December 16, 2024

Danny was of great assistance to me on the repair of the transmission on my 2018 Ford F150. He communicated well and was prompt with any all follow-up More

by HappyOwner71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Barker
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Dec 16, 2024 -

Gallatin Ford responded

We're delighted to hear that Danny provided excellent assistance with your 2018 Ford F-150 transmission repair at Gallatin Ford. Our team is committed to clear communication and timely service, so it's great to know we met your expectations!

December 16, 2024

Got in and got done, clean shop, friendly service. No appointment needed for regular service. More

by Jbaxter229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Barker
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Dec 16, 2024 -

Gallatin Ford responded

Thank you so much! We appreciate your business here at Gallatin Ford.

December 16, 2024

Service performed in a timely manner and online appointment was easy to make for service More

by King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Dec 16, 2024 -

Gallatin Ford responded

Thank you for reviewing Gallatin Ford! We hope to see you again down the road!

December 12, 2024

Efficient, courteous, and explained all of the things that were done to my truck had good deal on the tires I bought. More

by johning1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah
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Dec 12, 2024 -

Gallatin Ford responded

We're delighted to hear that you had a positive experience with our team at Gallatin Ford. Thank you for choosing us and sharing your feedback!

December 10, 2024

They listen to what I wanted in a truck and picked out a truck that fit my needs. More

by B.prince2626
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gunner
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Dec 10, 2024 -

Gallatin Ford responded

We are so happy that our Gallatin Ford team earned your five stars. Enjoy your new truck!

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