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Gallatin Ford

Gallatin, TN

Overview
Employees
Reviews
Vehicles
4.7
1,034 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,034 reviews

February 20, 2025

Smooth process, liked the fact I could take care of everything at one station. Happy! More

by Mtempleton2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Gallatin Ford responded

Thank you for taking the time to review Gallatin Ford! It really means a lot to hear that you're happy.

February 15, 2025

I love the people in the service department who did great work in a very timely manner. i was in and out with my most recent oil change in under an hour. More

by greg.arias1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren in Service. 5 stars
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Feb 17, 2025 -

Gallatin Ford responded

We're delighted to hear that our service department at Gallatin Ford provided you with efficient and timely assistance, Greg. Thank you for sharing your experience, and we look forward to serving you in the future!

February 14, 2025

Free pick-up and delivery for maintenance is great. A little too much phone back and forth, but they acknowledge and are working on it. I find the dealer expensive, but everything is these days. More

by japwoodwork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 17, 2025 -

Gallatin Ford responded

Thank you for sharing your feedback! We're glad to hear that you appreciate the free pick-up and delivery service. We understand the concern about phone communication, and we're actively working on improving it. Your comments about pricing are noted as well; we strive to provide value in all our services. If there's anything else you'd like to discuss, feel free to reach out anytime. Thank you, Derek Swords - Service Manager - 888-635-8055

February 14, 2025

Staff was pleasant but did not complete the job I went in for and took much longer than anticipated. I waited three hours for an oil change. More

by conny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
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Feb 17, 2025 -

Gallatin Ford responded

Conny, thank you for sharing your feedback. We're sorry to hear about the delay during your visit at Gallatin Ford and appreciate your patience. We'll work on improving our service times moving forward!

February 11, 2025

Clean, nice & helpful people answered all questions clearly. We had a good experience overall here More

by tcosaile68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Elgas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Gallatin Ford responded

We couldn't ask for a better review of Gallatin Ford. Thanks so much!

February 11, 2025

The lady at the computer was cold and unfriendly. . And they was sopost to check drivers side window not working and they never did. So I am not to happy with your service department More

by Matthew George Magyar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember any name
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Feb 12, 2025 -

Gallatin Ford responded

Matthew, I'm sorry to hear about your experience with our service department. We strive for friendly and thorough service, so it's disappointing to learn we fell short here. Please reach out to me if you'd like us to address the window issue or discuss any other concerns further. Thank you, Derek Swords - Service Manager 888-635-8055

February 10, 2025

My buying experience was great, Fedy Ali did a great job he is amazing, he help us to find the best option for us! More

by José Gonzalez
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fedy Ali
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Feb 10, 2025 -

Gallatin Ford responded

José, we're delighted to hear that Fedy Ali provided you with an amazing experience at Gallatin Ford! Thank you for choosing us and sharing your feedback. Enjoy your new vehicle!

February 10, 2025

Everyone was very nice acknowledge you were there my salesman was so nice not pushy so polite explain every minute i was there More

by tiggerm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zay,Johnson
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Feb 10, 2025 -

Gallatin Ford responded

We're delighted to hear that you had a positive experience with our team at Gallatin Ford! It's great to know that the service was polite and informative. Thank you for choosing us, and we hope to see you again soon!

February 09, 2025

Jessica Cobble is the best Service advisor around. Very informative and customer friendly. Looks out for all options More

by natandpax3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica cobble
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Feb 10, 2025 -

Gallatin Ford responded

We're delighted to hear that Jessica provided such informative and friendly service at Gallatin Ford. It's great to know she explored all options for you! Thank you for the positive feedback!

February 07, 2025

The service desk personnel were courtesy and help. The waiting area was nice and clean. More

by kendude47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
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Feb 07, 2025 -

Gallatin Ford responded

The team at Gallatin Ford loves seeing great reviews! Thank you!

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