Miracle Chrysler Dodge Jeep Ram of Aiken Service Center

Service never calls with status of your vehicle in the shop! The service department is bad and never returns calls when messages are left and never calls to tell you the status of the repairs on your vehicle. Te The service department is bad and never returns calls when messages are left and never calls to tell you the status of the repairs on your vehicle. Terrible communication with their service customers. More

Service/ U Connect I recently had the pleasure of having my 2015 Ram Longhorn truck serviced and later repaired at your dealership. I purchased this truck form Louie He I recently had the pleasure of having my 2015 Ram Longhorn truck serviced and later repaired at your dealership. I purchased this truck form Louie Herron DRC dealership in Madison, Ga. on the 18 June 2015. One day later I noticed the U Connect unit was not working and returned the truck for repair. Three weeks later the truck was supposedly repaired and returned to me. Shortly thereafter I discovered the unit was still disfunctional and the replacement unit in my truck was from a 2013 Ram. I confronted Chrysler care about this matter and they tried to convince me it was a suitable replacement even though it was 3 years older than my truck and had previously been owned by a man named Jimmie in Kansas. I then engaged with Chrysler and was preparing to a file lawsuit when I came to your place of business. Your service manger intervened and corrected the problem. He kept me informed and supervised the replacement of the U Connect unit in a timely matter. I greatly appreciate his efforts on my behalf and I want you to be aware of that fact. I am a small business owner I know how hard it to find and motive good people. Richard "Ricky" Johnson is a good man and a credit to your organization. I want him to know how much I appreciate the extra effort he expended for me. I would not think of taking my truck anywhere else for service. Dean Pope More

Do NOT get your car serviced here Completely RUDE staff in the service department. Was waiting almost three hours for two simple services and all I got was rudeness when I asked what w Completely RUDE staff in the service department. Was waiting almost three hours for two simple services and all I got was rudeness when I asked what was taking so long. And then they said they couldn't find anything wrong with the car after a three hour wait...REALLY??!!!!! This is why I bought my car in Columbia, apparently now I have to get it services there also. More