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Minuteman Volkswagen
Bedford, MA
304 Reviews
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Showing 304 reviews
February 01, 2013
Last week I purchased a 2012 VW Jetta from Minuteman VW in Bedford, MA. The sales associate that I worked with, Eric Kaminski, was friendly,helpful and very knowledgable. Eric patiently answered all of my in Bedford, MA. The sales associate that I worked with, Eric Kaminski, was friendly,helpful and very knowledgable. Eric patiently answered all of my questions and found me exactly the car I was looking for at a great price. I especially appreciated Eric's relaxed sales approach. In the past, I have felt pressured to buy at other dealerships; however, Eric made the buying experience very comfortable. Thank you to Eric and Minuteman VW; I would recommend them both to anyone in the market for a new vehicle. More
by eviehickey
Employees Worked With
Eric Kaminski
January 14, 2013
We visited the dealership last Sunday with my wife and kids. We went to Minuteman Volkswagen to look for a new vehicle. We was met by Shirley & Rich who proceeded to take us through one of the most pleasa kids. We went to Minuteman Volkswagen to look for a new vehicle. We was met by Shirley & Rich who proceeded to take us through one of the most pleasant and informative car buying experiences I can remember. It’s all too common to run into obnoxious sales people who only want to get your signature and their commission as fast as possible. Shirley & Rich proved to be a wonderful exception to that cliche, and he has ensured that we will be coming back to your dealership for years to come. Thank you very much. Rob Willett More
by robWillett1
Employees Worked With
Shirley Perry
January 12, 2013
We were very impressed with each aspect of this dealership. From Tim Bishop, to Bob Vigna to Jain B. their patience in helping us get the car we wanted; the complete explanation on the car's opera dealership. From Tim Bishop, to Bob Vigna to Jain B. their patience in helping us get the car we wanted; the complete explanation on the car's operation, making sure we understood . It was a pleasure working with these gentlemen. Minuteman VW is a class act and at every opportunity we will recommend this dealership. More
by ree13bmw
January 12, 2013
I was recommended to this dealer by a family friend, and I must say at first I was a little nervous being a lady walking into a dealership all alone. But the sales person Erick was great to work with and ma I must say at first I was a little nervous being a lady walking into a dealership all alone. But the sales person Erick was great to work with and made me feel comfortable. I would definitely record this dealer to anyone looking for a VW or any other make. Juan Banos the Sales Manager and Erick go over and above to make sure you are happy. Regards More
by anndiamond
Employees Worked With
Erick
July 17, 2012
I am completely dismayed at the deceptive and unethical practice we were subjected to at minuteman. We were contacted to come in because you wanted to buy back the lease on our VW eos LUX. We had no inte practice we were subjected to at minuteman. We were contacted to come in because you wanted to buy back the lease on our VW eos LUX. We had no intention of leaving the lease early and like everything about the car except the payments are high and we could be enticed to leave early , which is what we thought you were doing. Tim Bishop very patiently and politely showed us available options for new lease or buy but none was the right car with right options. Since the caller we spoke to ( ? safal)indicated you were still interested in a buy out of the lease because the car is in such demand, the next day my daughter went for comparison to a few other dealers and found a car that suits her for a much better price . We called back to ask if you still wanted the car and , let me remind you that minuteman VW asked us to come in , we did not in any way want a new car ..., led us to believe you wanted to sell the 2010 eos LuX we have on lease and led us to believe you wanted to buy the lease without penalty to us because you WANTED the car. We would never have come back to you had we realized that to basically give you the car we had to pay a $2600+ penalty. On the phone my daughter, who is pretty shrewd, was completely misled in this by your representative. I am a longterm VW owner. had every intention of replacing my current passat with a new one in the next year but the disrepect for our time and deception we experienced have completely soured me on your organization. I don't feel we can ever trust you to supply an honest deal. I feel this was a ruse to try to get us in to purchase or lease a new car early so you could doubly benefit, You have made us feel like fools, and wasted out time . This complaint is directed to management and should not reflect on Tim Bishop who was patient and was clearly equally a pawn in the scheme of yours. Had VW had a car that met our requirements we would have been fglad to buy from him. Trust and ethics of your good name should have been worth more than $2600. You are the losers. It is this sort of behavior that gives auto dealers such a bid reputation. More
by j.dewan
June 08, 2012
I regret now that I bought my GTI in 2006 from them even though did not have any issues with sales department. There was few recalls that I had to do so I took my car on a Saturday morning and I was driven though did not have any issues with sales department. There was few recalls that I had to do so I took my car on a Saturday morning and I was driven back by them to my house since I only leave few miles and was told the car will be done in a few hours the service advisor was nice his name was Brendan. So I went there few hours later and the car was not finished but I told him I needed to take the car back, he said fine and told me to bring it another day and also included a complimentary oil change. Few weeks later I called to make the appointment with Christian Lahiff and told him would like to bring the car on a Saturday for the recall and needed a ride back....he was very rude to me and with an attitude he was telling me we don't have that service on Saturday's I said fine and thank you since I knew they have giving me ride back before. Couple weeks later I get a call from them and this time it was the secretary asking me to make an appointment I told her what has happened and I wasn't happy at all. She was very apologetic and told me we will get you a rental car and a complimentary oil change for the recall. So I went this morning and guess who was helping me Mr Christian Lahiff, I guess now the shoe is on the other foot. He started with the paper work and told me the oil change will be $74 I said you are wrong it should be complimentary (it wasn't about the $74 just the principal) and picked up the phone to call the rental agency, I stopped him and said give my key back and don't want to give you guys any business anymore and feel sorry that I bought the car from minuteman VW. I remember this kid years ago he used to be an apprentice there moving cars around and now moved up a step in his career and thinking he is capable of doing whatever he wants. More
by milano
June 02, 2012
Very unprofessional rude service department. I realized a lots of bad reviews towards them. I should have done some research many years ago before going to them. I believe some employees need to go. lots of bad reviews towards them. I should have done some research many years ago before going to them. I believe some employees need to go. More
by redgtv2000
April 17, 2012
For several years I have had my VW's serviced at Minuteman due to their great service. I finally got smart and leased my next vehicle, the 2012 Passat SEL V6, from Minuteman and was very pleased wit Minuteman due to their great service. I finally got smart and leased my next vehicle, the 2012 Passat SEL V6, from Minuteman and was very pleased with the process. I worked with Tim Bishop after having met him several months earlier during a service call for my previous 2009 Passat. The experience with Tim was great and he was very professional, responsive, and knowledgeable about the vehicle. I traded in a 2009 Passat and Touareg for my new Passat and have loved it ever since. It's the best VW I have owned in terms of overall driving dynamics and technology - they got it right with this car. Tim was great in delivering the car on time (actually a couple days ahead of schedule before a holiday)which was very much appreciated. I'd highly recommend Tim and Minuteman to anyone looking to experience the VW line up. More
by kcsolano
Employees Worked With
Tim Bishop
April 04, 2012
Just want to say that my Minuteman VW experience was AMAZING!!!!! From the minute I called them to get some info on a car I liked till the moment when I got home and got a phone call from Elena who was AMAZING!!!!! From the minute I called them to get some info on a car I liked till the moment when I got home and got a phone call from Elena who was just checking if I got home ok and happy with a car performance. She was phenomenal- extremely professional, very knowledgeable and SOOO FRIENDLY AND WELCOMING!!!!Thank you ELENA! More
by stllmrcr
Employees Worked With
Elena Novak
February 27, 2012
We were looking for a preowned car, Jetta or Passat,and could not be happier with the service we received at Minuteman. From the minute we walked onto the lot, Timothy Bishop greeted us and showed us many could not be happier with the service we received at Minuteman. From the minute we walked onto the lot, Timothy Bishop greeted us and showed us many cars. We did several test drives and found the condition of the cars we drove to be impeccable. Timothy knows his cars and was able to answer all of our questions, even the quirky ones. When we decided on the Passat, it was then time to work with Harley on the extras. He was thorough and professional, answering all questions we had and helping us work toward a good, solid final sale. When we went to pick up the car, Timothy gave a wonderful review of it inside and out, again showing his in-depth knowledge and consideration for the customer. Harley even came by to say hello, too. I would highly recommend the team at Minuteman for anyone in the market for a VW. Thank you! Diane and Joe Gallagher Bedford, MA More
by Didee
Employees Worked With
Timothy Bishop and Harley Easton
