Minuteman Volkswagen

My wife and I were just there today working with Raul. We had a great and enjoyable no-pressure experience buying our "new-to-us" Tiguan. This is also the fourth car we purchased at Minuteman VW over the yea had a great and enjoyable no-pressure experience buying our "new-to-us" Tiguan. This is also the fourth car we purchased at Minuteman VW over the years. Thanks, Raul! More

I live in NH , but made the 50 minute trip down to Minuteman because no other dealer could beat the price. Everyone was friendly and accommodating and the dealership networked with my local credit un Minuteman because no other dealer could beat the price. Everyone was friendly and accommodating and the dealership networked with my local credit union, so it made everything easy with one stop shopping ! I would definitely recommend them to friends and family. More

Derek Liberty at Minuteman VW offered me efficient and comprehensive service. When I called he suggested the best to arrive so as to complete the service in as little time as possible. I enjoyed a cup o comprehensive service. When I called he suggested the best to arrive so as to complete the service in as little time as possible. I enjoyed a cup of unusually good coffee as I waited. He gave me an update so I knew when the car was nearing completion. I have no complaints, except that the brackets holding the front license plate seemed to me very overpriced. This was not within the control of the dealership. I will return to Minuteman VW. More

I was very pleased with Minuteman and in particular with our salesperson Raul. We loved the Jetta Sportwagen and they did not have the color in stock that we wanted, and he guaranteed they would get it by t our salesperson Raul. We loved the Jetta Sportwagen and they did not have the color in stock that we wanted, and he guaranteed they would get it by the end of the week -- and delivered (which is often not the case). You can tell he loves cars and sales, and he was so helpful once the car came in, personally going to the gas station so I knew how to fill up with diesel fuel. In all, it was a personalized and really good experience without some of the silliness (multiple waits and conversations with the manager) we have had in the past. More

I went to the dealership expecting honest sales service as indicated by all the nice reviews. The negotiating process was pretty painless (Bob Vigna the salesperson was wonderful to deal with). Everybody w as indicated by all the nice reviews. The negotiating process was pretty painless (Bob Vigna the salesperson was wonderful to deal with). Everybody was going to walk away happy at the end, however Bob was not too eager to point out the current 0% financing special they boldly advertised on the dealer website on pre-owned vehicles. I had to literally have him access their own website and point it out. Only then he "believed" me, then he had to go back to check with management and returned saying that it's only good for creditors in good standing and only for 36 months. I said, not a problem. I go in the next day to pick the car and finalize the transaction, he comes back saying that well the 0% is only good on 15K or less. I was shocked. They never disclosed that on the website, not in fine print or anything. I have no problem with fine print as long as it's there. At that point I felt quite disgusted by the whole process. I didn't expect this from a well established dealership. This is not a mom-and-pop second/third/fourth hand type of used car dealership. I had no problem paying the whole thing outright in cash, it wasn't about the money, it was about the false, dishonest advertising they practiced. The manager on duty, Richard McNeil, never bothered to stop by the sales desk even though he was on the room next door. Typically, managers do that, just to say Hi or something. I had to go and talk to him tell him how upset I was about their dishonest practices. Instead of apologizing he blamed the "3rd party" (i.e. Internet company doing their website) saying that they signed a disclaimer and you can't touch them w/ a ten foot pole. Instead of apologizing or at least trying to work out a solution, he and Juan Banos just simply started barking at me that you got a great deal on the car, take it or have a nice day (i.e. go f___ yourself!). So I did, having a great day f___ing myself. On my way home decided to call them back and offer them cash for the deal. I've already invested about a full business day in this, decided to cut my losses short and called Bob back that I'll return to do the paperwork. He said fine, come back and we'll do it. I get to the dealership, Bob meets me outside saying that in the meantime (about 5 min) his manager decided not to sell me the car anymore without saying why or anything. Again I had to walk into the managers office who didn't even bother to look up to me out of simple courtesy if not anything else. There were no other customers buying that vehicle. So basically lessons learned, don't believe the hype! I wouldn't be surprised if they sell their mother for $200. Small or big dealership, they're only there to screw you, treat you like dirt as if I was getting a Maserati for VW Golf money. Why should I trust them with my honesty when they can't offer that in return? I might overlook the whole false advertising thing if it wasn't for the circus of me returning thinking that we'll do a sale only to be turned away for no reason. More

In January this year, I purchased a new Passat SE from Minuteman VW in Bedford, MA. The sales rep.that I worked with Eric Kaminski, was friendly,helpful and had a various knowledge. Eric patiently answere Minuteman VW in Bedford, MA. The sales rep.that I worked with Eric Kaminski, was friendly,helpful and had a various knowledge. Eric patiently answered all of my questions and found me exactly the car I was looking for at a great price. I especially appreciated Eric's relaxed sales approach and made the buying experience very comfortable. Thank you to Eric, Brian and Juan at Minuteman VW; I would recommend them to anyone in the market for a new vehicle. More

I have been using this dealership to service my Jetta for years now. They do a great job, and have always taken care of me. They even took the time to look at my car when I stopped in without an appointment. years now. They do a great job, and have always taken care of me. They even took the time to look at my car when I stopped in without an appointment. I usually wait for my service, but if you need a rental car just ask them and they will have one ready. I would recommend this dealership for all your VW service needs! More

Thanks guys. Just went in for normal 20k mile service on my Jetta. The TV in the lobby had a Top Gear marathon, which was way better than going back to the office. my Jetta. The TV in the lobby had a Top Gear marathon, which was way better than going back to the office. More

I needed to by a car in March of 2012 as mine had died. I went in and told them I was buying a car today and whoever wanted my business the most was going to get it. The 1st place I went to in RI, jerked I went in and told them I was buying a car today and whoever wanted my business the most was going to get it. The 1st place I went to in RI, jerked me around for a couple of hours doing the whole cheezy car sale thing because they knew I was vulnerable and in need. When I came to Minuteman Volkswagen in Bedord, MA and met with Bob Vigna and later Juan and told them I was buying a car today because I've been in a rental for the last week, they at first did the good cop, bad cop routine, probably out of habit, but when I started walking out, they knew I was serious and the real negotiations began. They showed me the love and I felt like they wanted my business and they were prepared to do whatever it took to win it. My wife was flabbergasted by the experience and to be honest, so was I. I've since been in for 2 routine services and 1 light bulb change and have had an outstanding experience. There has never been a cheezy service experience. They're extremely professional. I love their uniforms and their communication system. The call & email to confirm an appointment. When you drop off your car a valet greets you, does an inspection of your cars body in case they cause damage, the consumer will have a record of what it looked like upon arrival. They give you 3 options while you wait: loaner car, drop off or comfortable waiting room with free hot beverages & cold filtered water, popcorn, free wifi, tv., the newspaper & magazines. There is comfortable seating & little cocktail tables for eating a meal if you're during one of those times. Their very good about repeating back what you're looking to have done for service, making sure you both understand each other. They tell you the price up front before work is started so you can feel good about it and agree to it before starting. They check in with you during the course of the work to keep you up to date. They explain everything in detail that happened to your car while it was serviced while reviewing the invoice with you. They also wash and vacuum your car before you leave which is pretty sweet. Again, they're super friendly, professional, it's comfortable, there's no cheezy sales pushes, the service prices are fair and my car runs great. Plus, they call & email the next day to make sure your experience was 1st class and provide you with a survey if you'd like to be a bit more private. I had never owned a German car or a VW before, but my Jetta TDI runs awesome. I have never had a relationship with a dealership before, but I am enjoying my experience with both the car and Minuteman Volkswagen and I would highly recommend both a VW Jetta Diesel and MM VW and I will strongly consider shopping with them 1st next time I purchase a car b/c of these experiences. I like them. More