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Minuteman Volkswagen
Bedford, MA
304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 304 reviews
April 10, 2013
It's always a pleasure to speak with Ray, Derek, Bob and the team. They are all so professional and friendly. I brought my car in for the 20,000 mile service and had the snows removed. Derek kept me in and the team. They are all so professional and friendly. I brought my car in for the 20,000 mile service and had the snows removed. Derek kept me informed of the progress all the way along - and with a smile! Whenever people ask about my EOS - I always tell them to go to Minuteman VW in Bedford! More
by Cng2009
Employees Worked With
Ray Hovesepian, Derek Liberty
April 08, 2013
I stopped in without an appointment and was taken care of immediately by Derek. Very solid job. While there, I looked at some new vehicles with Eric. Again, very solid job. I'm probably going to buy anoth immediately by Derek. Very solid job. While there, I looked at some new vehicles with Eric. Again, very solid job. I'm probably going to buy another VW in the coming week. More
by mmillett
Employees Worked With
Derek Liberty, Eric Kaminski
April 01, 2013
Very professional, courteous and swift process to get our new VW Passat. Highly recommend them. Got quote from internet, negotiated final price with internet consultant, completed transaction including fin new VW Passat. Highly recommend them. Got quote from internet, negotiated final price with internet consultant, completed transaction including financing in dealership. More
by elsinore
March 26, 2013
Difference btwn average and excellent, is attention to detail. On my 1st service check-in No one was present at the service area check in, I did the wait and wander around, then some one yelled at the w detail. On my 1st service check-in No one was present at the service area check in, I did the wait and wander around, then some one yelled at the wayward desk attendant. That's poor all around don't yell at your employees in front of customer. Waiting area was pleasant and clean coffee was free and well stocked, excellent! Service was quick and I was out the door in under 45 min. Excellent ! a post service inspection of my car revealed the car had been washed and my foot mat cleaned, nice touch however when I popped the hood and looked in the filter service area oil had beed spilled on the motor and soaked into a covering on a cooling tube near the oil filter cover this will degrade that protective covering and accumulate dirt now, which on subsequent oil changes could fall into the filter housing additionally as the oil heats up it wills create a smell. This could have been avoided by placing a shop towel in this area . That's being lazy in my opinion. While the service was free if it can't be done right I don't want it, I expect better from Volkswagen AG. respectfully, G. M. Bell More
by Wxman123
Employees Worked With
Don't know
March 23, 2013
Just bought a new VW at Minuteman. Its a long story but lets just say I made some mistakes and screwed up the transaction and it could have cost me an additional $1500 and Minuteman could have profited by lets just say I made some mistakes and screwed up the transaction and it could have cost me an additional $1500 and Minuteman could have profited by my mistake. Instead of taking advantage Ray the general manager got involved personally and help straighten out the transaction. My wife and I are both very happy with the service we received at Minuteman. I owe then one in fact I owe them 5 I told Ray I would send him five customers so go to Minuteman see Ray his sales manager Juan and our sales person Shirley and buy a car from them. Did I mention I got a really good price on the car. More
by ssmithssmith706
Employees Worked With
Shirley Perry
March 19, 2013
Excellent service and follow up from the staff. I bouht four vehicles from the dealership and had success with each of them. Good job Well done. four vehicles from the dealership and had success with each of them. Good job Well done. More
by djboschetto
Employees Worked With
Derek Liberty
March 19, 2013
I want to personally thank Eric Kaminski for his excellent, business-like and friendly service. My experience of buying a car has changed since I met Eric and decided to buy my car at Minuteman VW excellent, business-like and friendly service. My experience of buying a car has changed since I met Eric and decided to buy my car at Minuteman VW. I will always recommend this dealer and their sales staff. Juergen Bludau More
by jbludau
Employees Worked With
Eric Kaminski
March 18, 2013
great and fast service.call night before that i needed fixing my rear break due to an upcoming road trip to nj they made an appointment for me and fixed it in a timely matter so i could still be on target fixing my rear break due to an upcoming road trip to nj they made an appointment for me and fixed it in a timely matter so i could still be on target with my planned trip that day. More
by janabull
Employees Worked With
Derek Liberty
March 18, 2013
My last six cars have been VW. The last three have been leased through Minuteman VW. I have always had a fabulous experience. They have always taken the time to explain every detail, be it service or sal leased through Minuteman VW. I have always had a fabulous experience. They have always taken the time to explain every detail, be it service or sales. My most recent experience was with Raul Pena and he was helpful, understanding and totally professional. I have nothing but great things to say about Minuteman VW. More
by bEAUTINI3
March 16, 2013
My wife and I were just there today working with Raul. We had a great and enjoyable no-pressure experience buying our "new-to-us" Tiguan. This is also the fourth car we purchased at Minuteman VW over the yea had a great and enjoyable no-pressure experience buying our "new-to-us" Tiguan. This is also the fourth car we purchased at Minuteman VW over the years. Thanks, Raul! More
by slashzero
