Minuteman Volkswagen

From the moment Bob Vigna greeted us in the new car area of the dealership, he proved to be the consummate professional. In responding to our many questions, it became obvious that Bob had in-depth knowled of the dealership, he proved to be the consummate professional. In responding to our many questions, it became obvious that Bob had in-depth knowledge of the various features of each of several cars we were considering, some new, some recent model used. That in-depth understanding was communicated in easy-to-understand language, while not at all talking down to us laymen! We were focused on purchasing a convertible, either a new Beetle or an EoS, most likely previously owned. We explained we'd both like to drive the cars and we'd want to experience them both top up and top down. Bob could not have been more accommodating, but hardly obsequious; he was simply ready to respond to any reasonable request we made as though every prospect always asked for the same things. When it became time to sit down to discuss bottom-line prices, we were still undecided which car we wanted, or what sort of financing to settle on. Once again, Bob took our indecisiveness in stride and helped us through the process. When, after coming to an "almost final" decision, and I telephoned my financial advisor, the advisor urged a third option, I'd not yet considered seriously. It was to purchase a brand new EoS, which was obviously the most expensive choice of all. This was not your typical green eye shade financial advice; it was based on understanding my history of not having purchased a brand new car in over 20 years and having the financial wherewithal to comfortably handle the additional cost. Once again we were out in the new car area to select from among the new EoS models on the lot, two of which attracted us. And once again, bob helped to sort out the respective features of each and come to a final, final decisoin. Since I hadn't allowed enough time to actually accept delivery of the car that same day, we agreed to the following day and Bob was able to swing by my home to pick me up after a personal appointment. The overall experience was most satisfying. All sales folks could take lessons from Bob Vigna! More

Service personnel were very friendly, and their schedule was very flexible. The drop off and pick up service was also very helpful. The only minor grievance I had was that I had to readjust my mirrors :) was very flexible. The drop off and pick up service was also very helpful. The only minor grievance I had was that I had to readjust my mirrors :) The dealership is also conveniently located near my place of work. More

Traed in a great car, got a greater car. Transaction was fast and friendly. Every employee was smiling and happy and never presumtuous like some VW dealers Ive delt with in the past. Rich Mcneil and the st fast and friendly. Every employee was smiling and happy and never presumtuous like some VW dealers Ive delt with in the past. Rich Mcneil and the staff are top notch. Want a VW or any used car you cant go wrong, cheers to the entire dealership and staff. More

I couldn't have been happier with the service I received. Derek was incredibly helpful in explaining what needed to be done, keeping me informed throughout the process, and in general just providi received. Derek was incredibly helpful in explaining what needed to be done, keeping me informed throughout the process, and in general just providing excellent friendly service. I did not interact with too many other employees direclty, but everyone was friendly and helpful and the car looks great. I would highly recommend this service experience to anyone that asks, and will absolutely be back for more business in the future. More

Great customer service. Was upfront about the work to be performed and why. Was pleased that only the required work was done and there was no feeling of being pressured into 'preventative' or extra work. performed and why. Was pleased that only the required work was done and there was no feeling of being pressured into 'preventative' or extra work. This is my primary dealership and service center, so glad to have a good relationship. Best, Erik More