Minuteman Volkswagen

My wife bought her 2007 Jetta here. Our whole family is from just down the road in Chelmsford. The car was always serviced there and all was well. During this past summer we had the car brought in for a from just down the road in Chelmsford. The car was always serviced there and all was well. During this past summer we had the car brought in for a service and to have the front hood micro switch repaired or replaced because the wipers do not work when the car is in reverse or park without this switch. We picked the car up to find that the switch was still broken. We asked the tech if it was replaced and he said they just sprayed it out and it was working fine. He lifted the hood and got the light to go out. We were charged 40 dollars for that fix. Later that day the light went back on. We called minuteman only to be put on hold and then promised to get a return phone call. Two days later and no phone call. We called back and the same woman on the phone didn't know who we were or what we were talking about. We finally get on the voicemail with the Service manager and no return call. We called again to leave Mr. Berfield a message and no return. The bottom line is that they charged 40 dollars for something they didn't fix. I would have been happy to pay whatever the ridiculous high price they might have charged to replace the part as long as it worked. We bought the car and faithfully paid them to maintain it only to be blown off for 40 dollars. We already have told friends and family to avoid the dealership. In an industry that counts on positive referals I am suprised that our experience had to end this way. We have never written a bad review like this before, but we do not like being ripped off and then ignored by grown adults that are being paid to do a job. Do not go to this dealership! More

Dereck was very friendly & efficient. We had brought our daughter's car for service . He pulled up the records from car registration, & told us That there were 4 recalls on this car & Free maintainence our daughter's car for service . He pulled up the records from car registration, & told us That there were 4 recalls on this car & Free maintainence too & none of them have been done so far.He booked an appointment for us to bring the car next day ,as it was going to take a while to do all the work. Following day , he was there with all the paper work ready for us. He called us twice to keep us posted on the Status of the car. Overall our experience was great . I would like to mention about your New Look of Your Service Center,it looks great . I had a Passat & I used to bring my car there for Service . Now I have Subaru Legacy. More

Honest, quick repair. I needed my left driver side window repaired and even though it was an expensive part, Derek explained it fully and completely. repaired and even though it was an expensive part, Derek explained it fully and completely. More

My wife and I contacted six dealerships looking for the vehicle we wanted. Kyle was outstanding and was the main reason we went with Minuteman VW. Likewise, Brian Unger made the purchasing of the vehicle a vehicle we wanted. Kyle was outstanding and was the main reason we went with Minuteman VW. Likewise, Brian Unger made the purchasing of the vehicle a breeze. The staff was honest, helpfull and great to deal with. More

I was extremely happy with my second seamless hassle free lease of a VW Jetta TDI. Everyone from sales, financing and services are on top of their game and provide a unique customer friendly atmosphere. I lease of a VW Jetta TDI. Everyone from sales, financing and services are on top of their game and provide a unique customer friendly atmosphere. I will gladly share this experience and recommend a friend or colleague without hesitation. Thanks Again! More

I've Have never had a bad experience at Minuteman VW. I'm always appraised of the status of my car and always happy with the results. Everyone is extremely professional. I'm always appraised of the status of my car and always happy with the results. Everyone is extremely professional. More

Technical staff always has my vehicle running well. Dealership pricing is competitive with other dealerships and I can usually get same day service. Shuttle service picks me up and drops me off at my Dealership pricing is competitive with other dealerships and I can usually get same day service. Shuttle service picks me up and drops me off at my office! Great dealership with excellent staff. More

I was given an immediate appointment to fix my air conditioner; repairs were clearly explained; repairs took a reasonable amount of time. I ws very happy with the amiable attitude of all I spoke with. conditioner; repairs were clearly explained; repairs took a reasonable amount of time. I ws very happy with the amiable attitude of all I spoke with. More

After visiting a few other dealerships, I went to Minuteman. My experience there was excellent. Ann and Sammy really listened when I told them what I was looking for and Sammy made every effort to Minuteman. My experience there was excellent. Ann and Sammy really listened when I told them what I was looking for and Sammy made every effort to accomodate my preferences. When I made my decision, Sammy and Juan, the manager worked with me to arrange a pre-sale check by my own mechanic and to have everything done in a timely fashion. I chose the car on a Sunday, and picked it up on Friday. I was a bit anxious, as it my first car buying experience. Sammy and his colleagues made it as low-stress as possible. More

From the moment Bob Vigna greeted us in the new car area of the dealership, he proved to be the consummate professional. In responding to our many questions, it became obvious that Bob had in-depth knowled of the dealership, he proved to be the consummate professional. In responding to our many questions, it became obvious that Bob had in-depth knowledge of the various features of each of several cars we were considering, some new, some recent model used. That in-depth understanding was communicated in easy-to-understand language, while not at all talking down to us laymen! We were focused on purchasing a convertible, either a new Beetle or an EoS, most likely previously owned. We explained we'd both like to drive the cars and we'd want to experience them both top up and top down. Bob could not have been more accommodating, but hardly obsequious; he was simply ready to respond to any reasonable request we made as though every prospect always asked for the same things. When it became time to sit down to discuss bottom-line prices, we were still undecided which car we wanted, or what sort of financing to settle on. Once again, Bob took our indecisiveness in stride and helped us through the process. When, after coming to an "almost final" decision, and I telephoned my financial advisor, the advisor urged a third option, I'd not yet considered seriously. It was to purchase a brand new EoS, which was obviously the most expensive choice of all. This was not your typical green eye shade financial advice; it was based on understanding my history of not having purchased a brand new car in over 20 years and having the financial wherewithal to comfortably handle the additional cost. Once again we were out in the new car area to select from among the new EoS models on the lot, two of which attracted us. And once again, bob helped to sort out the respective features of each and come to a final, final decisoin. Since I hadn't allowed enough time to actually accept delivery of the car that same day, we agreed to the following day and Bob was able to swing by my home to pick me up after a personal appointment. The overall experience was most satisfying. All sales folks could take lessons from Bob Vigna! More