Minuteman Volkswagen

Dave, and the overall team, provided friendly, first-rate service, explained the items to be repaired, and overall helped where needed. The work was done on time and the car is now working well. service, explained the items to be repaired, and overall helped where needed. The work was done on time and the car is now working well. More

My recent visit for service was easy and accommodating. Dave Levy, my service advisor, was very helpful and pleasant. The wait time was just about what I was quoted. Dave checked with me 2 times to make su Dave Levy, my service advisor, was very helpful and pleasant. The wait time was just about what I was quoted. Dave checked with me 2 times to make sure I was okay. Thanks for a great experience. More

It's hard to fault Derek and his crew for the lack of part availability, but the repair took 10 days and the old, dirty parts were left on the floor of my back seat. The car was generally clean and ever part availability, but the repair took 10 days and the old, dirty parts were left on the floor of my back seat. The car was generally clean and everything is working well following the repair. Derek is a pro and handles himself with great poise and experience. It's always a positive experience when he is involved. Bob Hallinan More

As always Minuteman VW in Bedford is terrific. I chatted online at 2:45 pm on a Saturday asking if I could stop by for inspection/oil change...Jennifer L. asked Derrick L. if possible...Derrick called me online at 2:45 pm on a Saturday asking if I could stop by for inspection/oil change...Jennifer L. asked Derrick L. if possible...Derrick called me immediately to say I could come by. I was there withing a 1/2 hour - arrived at 3:30 - service was completed at 4:30. More

I bought my 2012 VW Gti from minuteman and have never taken it anywhere else. As always Jake and the rest of the service team did a great job and get me in and out and my car ready to go. Thanks Jake and taken it anywhere else. As always Jake and the rest of the service team did a great job and get me in and out and my car ready to go. Thanks Jake and the rest of Minuteman VW More

I bought my car at Minuteman Volkswagen and have my service agreement through them. However, if I didn't have the agreement through them, I would go to Minuteman for service anyway. Every employee who service agreement through them. However, if I didn't have the agreement through them, I would go to Minuteman for service anyway. Every employee who you interact with, from the coordinator to the service adviser to the service tech who greets you at the service door and whisks your car away, is courteous and friendly. One might think I bought a much more expensive car for the level of service and attention they afford me, and everyone who comes through the door. Schedule changes are not a problem -- a must for a wife and mom who works full-time. They have wifi in the lounge and ample seating so getting work done is a snap. I have recommended Minuteman for service, and sales, in the past and I will continue to do so! More

Shirley is friendly and a fantastic saleswoman. I walked in telling her that I would be buying a new car, but I wanted to order it exactly how I wanted. Not a hassle at all for Shirley. She even got me the in telling her that I would be buying a new car, but I wanted to order it exactly how I wanted. Not a hassle at all for Shirley. She even got me the price I wanted with all the extras included! Definitely recommended this dealer! Thanks Shirley! Tom More

Warranty repair was done efficiently and without hassle. I have been doing business here for over 14 years and have seen constant improvement in quality of service. Price is a bit high but the work is d I have been doing business here for over 14 years and have seen constant improvement in quality of service. Price is a bit high but the work is done right. More

Derek is a pleasure to work with! Always friendly and professional. I bought my 2011 EOS from this dealership as well. It was easy and no hassle! Ray has a great team! Thanks GUYS! professional. I bought my 2011 EOS from this dealership as well. It was easy and no hassle! Ray has a great team! Thanks GUYS! More

Brought car for 40,000 mile check-up and to replace tire. They wanted to overcharge me $100 to replace the tire. How do I know this? I had bought the same tire in the past from Boston VW, so I knew the pr They wanted to overcharge me $100 to replace the tire. How do I know this? I had bought the same tire in the past from Boston VW, so I knew the price. Jake lied to me so he could go ahead with the 40,000 mile check-up, which cost me $424 and is a total waste of money. Bob tried to explain and justify why Jake wanted to overcharge me. They didn't even do everything they were supposed to for the 40,000 mile check-up; one of the items is a tire rotation and they didn't even do that. Avoid this place if possible. More