Minuteman Volkswagen

Thank you! Although I never like to spend money on my car (when I could be using it on a vacation or to take my dog the vet!) and you never did the oil change I Although I never like to spend money on my car (when I could be using it on a vacation or to take my dog the vet!) and you never did the oil change I originally came in for, and want to thank you for the great service. When I noticed the oil change was overlooked, you sent someone to my house to pick up the car and take it back in for work. Thank you. That is smart business and I appreciate it. I also got a kick out of your young male employee driving my baby blue bug convertible! More

Great deal, great people I have been looking at used VW GTI's online for several weeks. I called Minuteman VW because they had the best one listed at a good price. I got to th I have been looking at used VW GTI's online for several weeks. I called Minuteman VW because they had the best one listed at a good price. I got to the dealership about twenty minutes before they were closing for the night and had the pleasure of working with Jamie Benti and Shirley Perry. Jamie was a really great guy and worked out a very fair price for my trade. He even took an additional $1,000 off the sticker price making it an extremely good buy!! Shirley was a blast to work with and very knowledgeable when I asked her questions on the test drive. Once buying the car, Shirley went above and beyond by helping to meet me at the registry in NH with my new car. Shirley went over every feature, linked my phone and set up satellite radio for me. I have bought several cars in the past five years and never had such a good buying experience! Jamie and Shirley are fun, fair and will help you in every way they can to make the car buying experience a breeze. I highly recommend visiting Minuteman VW and requesting Shirley to guide you! They are great! More

Excellent Salesmanship, Product Knowledge & Service We had been searching for a 2014 VW Touareg TDI Sport, for several months, and found Minuteman VW on-line, after several VERY frustrating experiences We had been searching for a 2014 VW Touareg TDI Sport, for several months, and found Minuteman VW on-line, after several VERY frustrating experiences working with New York City and New Jersey dealerships. From the first communication it was clear that, at Minuteman VW, we were dealing with individuals who knew the details of their product, had a passion for their product, and demonstrated exceptional listening skills that enabled their customer service to be very, very effective, and extremely timely. Purchasing from out of state, and registering in another state that would be our residence, completing the sale had the challenges of physical distance, and communication limited to telephone and email. Derek Pound and Eric Kaminski, who are very customer focused, and user-friendly, asked probing and focused questions. At no time did we ever feel like they were anything less than absolutely honest about what they could and could not accomplish, what they had to research, and when they would get back to us. They returned calls when they said they would, with emails to make sure we got the information we needed. They over-nighted the paperwork to review and sign, and answered questions with patience and good humor. They worked with the Vermont DMV to get the car registered, and the plates for the car ready in a matter of days, and picked my sweetheart up at the bus station to walk him through the final details of the purchase, so he could drive the car off the lot and get back to his projects the same day. All of this within a week and three days! And the day of the pick-up, they walked Richard through all the bells and whistles of his new car to make sure he'd know how to drive and maneuver safely. He was very pleased and excited. We would recommend Minuteman VW without hesitation, for anything that was needed. It was the best purchase experience we've ever had. Richard & Rona New York City More

Extremely Courteous Eric Kaminski was extremely courteous. He didn't give me that line, "What do I have to do to convince you to buy a car today?" He let me walk away a Eric Kaminski was extremely courteous. He didn't give me that line, "What do I have to do to convince you to buy a car today?" He let me walk away and then followed up with a phone call. Per the phone call, he sent me an e-mail documenting the reasons why I should further consider purchasing the Tiguan over the over car I was considering. With his initial presentation and then his follow-up, I felt like I was given the opportunity to make the decision on my own, without the exerted desperate pressure typical of most car sales personnel. He even allowed a 2nd test drive, to ensure the car was the right fit for me. I am happy with my decision. I truly feel that I was given all the latitude I needed to fully weigh my options before making my decision. It was all due to Eric's thorough knowledge of the vehicle I was considering and his willingness to work at "selling" me the car. I would highly recommend purchasing a vehicle from Eric. More

TONY & GEHAN THIS the third car that our family buy a car from minuteman, great service , great price , it's a great dealer to get a car from , i recommend this de THIS the third car that our family buy a car from minuteman, great service , great price , it's a great dealer to get a car from , i recommend this dealership . More

Minuteman Volksawagon I used Truecar to get best pricing on Volkswagon Jetta Wagon TDI and was not disappointed. I was directed to Minuteman Volkswagen in Bedford, MA. I I used Truecar to get best pricing on Volkswagon Jetta Wagon TDI and was not disappointed. I was directed to Minuteman Volkswagen in Bedford, MA. I explained what I was looking for, amount I wanted to spend and also had a trade-in. They were very upfront on the trade-in process, how they determine values, gave me examples and tried to give me the best deal possible. The nice thing about the experience is that the sales associate and the finance manager both worked with me directly and quickly. There was no sales associate running back and forth with the finance manager going through rounds of negotiating. They were just straight up and gave me a printed sheet on what they could do for me. Great expericene overall. More

Great staff, professional, kind, sharp I just purchased a new/used Acura 2008 with 45k miles. Ms. Saade was extremely helpful, kind, and made me comfortable with what most people consider I just purchased a new/used Acura 2008 with 45k miles. Ms. Saade was extremely helpful, kind, and made me comfortable with what most people consider a stressful event - car shopping/buying. I would recommend this locality (and Dima in particular) if you are looking to get into a new set of wheels. Also, a quick shout out to both Derek Pound and Toby Simmons. These folks work as a team to deliver a good experience for their clients. Thumbs up!! More

Excellence Dima Saade provide me great service, along with other members of VW, like Derek Pound and Jamie Benti. They all were VERY patient with me with my purc Dima Saade provide me great service, along with other members of VW, like Derek Pound and Jamie Benti. They all were VERY patient with me with my purchase. It took about 3 weeks for me to make my decision and be 100 percent comfortable. Dima took me very serious, I am 21 years old and purchased a $28k car, in my experience dealerships have not taken me serious at all. The price was right for the car and management was able to work with me getting a fair price. More

thank you Shirley! I expect to get a formal customer survey but in advance of that, wanted to share some feedback on my experience at your dealership. I have lived i I expect to get a formal customer survey but in advance of that, wanted to share some feedback on my experience at your dealership. I have lived in Bedford for 9 years and have spent many hours walking the lot with my now 10 year old son who loves cars. My mother has had her cars serviced there and last year leased a Passat. I have occasionally looked at purchasing a vehicle yet for various reasons have not. This past week, I went in Tuesday evening to meet with Shirley. She showed me and my son 2 cars and the next morning my partner test drove them. By Friday we drove out with a new used Passat. Over the years I have met with several sales reps and Shirley by far is the most professional and skilled of all. Price is important but I will most definitely pay a bit more elsewhere if I don't feel comfortable with the staff at a dealership. That goes for sales and service. Please know that Shirley has done an amazing job with my family and our recent purchase. Treating your customers fairly, with respect and keeping true to one's word will serve you well in the Bedford community. More

Thanks!! When I first walked in, I wasn't sure it was even possible to get out of my lease so early, but Shirley was super helpful. She managed to get me out o When I first walked in, I wasn't sure it was even possible to get out of my lease so early, but Shirley was super helpful. She managed to get me out of the lease early and got me a great deal on my new car. More