Minuteman Volkswagen

It's a shame. . . . We were browsing this dealership looking to buy a new or used VW Tiguan and after 20mins of walking around no one came to talk to us so we went inside We were browsing this dealership looking to buy a new or used VW Tiguan and after 20mins of walking around no one came to talk to us so we went inside and saw a lady at her desk and asked where are all the sale guys? She replied with "we're all here" with an attitude and from there I already knew this was not going to be a good choice coming here. So we asked her about the Tiguan that we interested in and she took us to go see the car and I asked her how much was this Tiguan and she replied with "shouldn't you know the price since you saw it online?" I actually didn't browse their website online and there was no price on the window. So we still kept positive and ignore her ignorance and still proceed to check the car out and my sister made a comment about the inside of the Tiguan that it was pretty compacted and she did not mean it in a bad way and then this lady replied with a rude remark saying" Do you have $55,000? Then you can buy something that's bigger. We actually still kept our cool and went inside to check the price out for the 2013 Tiguan Se we looked at and it was roughly close $24,000 with 12,xxx miles and that was way too much for an older model. We showed her a 2016 Tiguan Se with 3,000 miles from VW Gallery of Norwood,MA and it was $3000 cheaper. She replied back with "well it's a no brainer what do you me want to do? She apparently did not want to sell us a vehicle. I don't want to assume anything but I think it was because we looked really young and she probably thought that we was going to waste her time. Many would think that we are 21 or younger but we are actually in our late 20's. So after all this we went to VW Gallery in Norwood,MA the same day and had the best sales rep Tony sell us a 2016 VW Tiguan. If only she took 10 minute of her time to get to know us Minuteman VW would of had a good day. More

Where's The Ten Star Rating Icon??? I discovered that a seismic difference exists between MINUTEMAN VW & all other VW Dealerships in all of New England. I'm composing this review/rating I discovered that a seismic difference exists between MINUTEMAN VW & all other VW Dealerships in all of New England. I'm composing this review/rating PRIOR to actually taking delivery of my new GTI from MINUTEMAN VW. Why? Because a lot of favorable Dealer ratings/reviews are fantastically "gushing" due to the Reviewer being euphoric re: their new car opposed to what it cost or the Dealer from which it was purchased. The shiny new-car that is "all their's!" tends to result in "rose colored" glasses wherein all the buyer does is shower high-praise on the Dealership, when in reality they are truly happy about the car! That's called an "emotional" response, not a "logical" response (NOTE: One of the final "wants" a Dealer will request prior to turning over the keys is a glowing rating/review, which in turn makes these ratings/reviews totally skewed--thus you see a lot of "HORRIFIC EXPERIENCE" & "BEST CAR BUYING EXPERIENCE OF MY LIFE"---the former being for the buyer who didn't get a price they wanted & walked away angry, & the latter being of the emotional/rose-colored glasses variety). As for MINUTEMAN VW, not enough high-praise & accolades exist for me to describe MINUTEMAN VW or having the BENEFIT of being a Customer of MINUTEMAN VW. VERY SIMPLY, EVERY OTHER VW DEALERSHIP SUCKS, DON'T HESITATE...BUY YOUR NEXT CAR FROM MINUTEMAN VW. Okay, now I need to provide the "proof" to substantiate my sentiments & the advice I'm sharing re: MINUTEMAN VW upon an open forum. 1) I first visited Colonial VW in Medford. As you will find with many Dealerships, after an inquiry is made & a test drive is scheduled, upon walking through the door you're pounced upon by a heavily perfumed, smiling, "Sunday finest" wearing group of faces. The person I was dealing with & scheduled the test-drive with is Tito, a very pleasant person who rapidly shook my hand & even more quickly handed me off instantly to Quentin the "actual salesperson" who would be taking me on the test-drive. Post Test-drive, Quentin & I sit down in what, for a Saturday prior to a Holiday Weekend, was a spotless antiseptic showroom...great(!)...but your odds of rolling a bowling ball through the showroom & hitting a prospective customer opposed to a showroom car or sales person were probably 10,000 to 1. Quentin & I discussed my purchase of the car I test drove. I detailed that my "want" would be to pay the bulk in cash & $1,000 on a credit card & perhaps finance $6,000. Quentin went to his "Manager" to get the numbers prepared. Ten minutes later, Quentin returned with his Manager Josh, & handed me the print-out. Seeing the number, my brain instantly said "SOLD!!!!", my mouth didn't. After my introduction to Josh, he said "Wow, I didn't think we had any 2 door GTI's in stock, they're so rare" (A transparent & moronic "Sales Technique", due to Josh not knowing if the number I had been given was acceptable---he is a Manager, and he doesn't know his inventory, uhh-oohh). I then told both Quentin & Josh that I was buying, & I took my credit card out. Unfortunately, for the next 25 minutes we engaged in an absolute must have/total want of Colonial VW. The sale had to be made in August---it was the 27th. I explained that the "cash" part of the transaction would take at least 4-5 business days to secure into my checking account. Due to my euphoric mindset of the moment, I participated in a hoops-chutes-ladders negotiation for fulfilling Josh & Colonial's VW's August dictate. I was now financing the car, & then paying it off in full when I got the money transfer...OR...depleting my checking account & putting $3,000 on my credit card, & then financing & then paying it all off. It was a jumbled mess. However, due to my jubilation, I told them "Why don't we wait until Monday & I will make a call to see how liquid I am, & how fast that liquidity can be wired into my checking, or if something needsto be sold, which probably meant 4-5 business days". I was even willing to start the financing process...but then I paused...& said "let's see what happens on Monday". They let me leave the "store" with my credit card in hand & having had full agreement on the price!!! 2) I next visited Wellesley VW. Same antiseptic, ideal for an echo, showroom experience. I gave them the Colonial Medford VW number, & they matched it instantly. Great! Then they told me I had to buy in August, or risk "losing incentives". Huh??? No customer incentives existed on GTI's, & I was fairly confident that going into the SEPTEMBER Labor Day Weekend/Sales Event, VW USA wasn't going to suddenly cut DEALER incentives. So, I left after having been exposed to 4 different people who were "handling" my deal. Unbeknownst to me---Colonial VW in Medford is a MEGA Dealer with Wellesley VW of Wellesley & Colonial VW of Westborough as their "sister" stores. So obviously, AUGUST AUGUST AUGUST was going to be the absolute want...even though, as I later told both Dealers when September came & they told me I was "lucky" the car's I was interested in hadn't sold and VW hadn't done anything with incentives, I told them "I cared about your August numbers as much as I do a grain of sand on a beach in Sri Lanka". 3) Kelly VW? See above, but worse. I had a lower quote that they refused to match. However they keep hounding me. It finally stopped when I sent an email asking "What precisely is the value I get in exchange for paying hundreds more at Kelly. Please detail it, & I will perform my own cost v. benefit analysis". I've not heard back from them since. MINUTEMAN VW: Thursday September 1st arrived---I had decided not to call my "money guy" until September. However, I did call MINUTEMAN VW. I live in Lexington,& they're 5 miles from my home. I hadn't reached out to them because their website indicated no stock on the GTI I was interested in buying (Stupid on my part...one of the aforementioned VW Dealers was willing to source & possibly swap a car with another Dealer in a color I favored, just for me in this one specific instance! "We never swap". It was awkward when they took out a form with a $450 fee they were going to charge me, & then told me they were doing me a big favor this one-time, & they drew an "X" through the $450 they were going to charge me...hum???). I called MINUTEMAN VW & spoke to Timmy Pullo the Sales GM. It was a quick call, he told me "I doubt many of those GTI's exist in the Northeast. Let me call around. I will text you". Later that day, Wellesley emailed me a new offer that was lower than the Colonial Medford offer. I texted Timmy at MINUTEMAN VW back, thanked him for his time, & indicated I was going with Wellesley. Timmy texted me back "That's a nice price"...(pause)..."This is MINUTEMAN VW's price $XX,XXX.XX". It was substantially lower. I texted him back "SOLD!!!". The following day I showed up unannounced at MINUTEMAN VW. I greeted Timmy & sat at his desk. From the moment I walked in, I got the same sense as when you walk into a restaurant, bar, or country inn & say to yourself "This is perfect". The showroom didn't resemble an operating room at MGH. Fun music was playing. A laid back sensibility & atmosphere was in abundance. AND, it was 11AM on the Friday before Labor Day & every cubicle was full. Prospect and Buyer traffic in the SHOWROOM---excuse my excitement, but it was nice to see fellow smiling faces after the phony & lonely sales smiley faces at the other VW Dealers!!!! This review/rating is long enough. Suffice to say, I am, & I was, a total FOOL...yet I found my salvation in MINUTEMAN VW & Timmy Pullo. No they didn't have the car in-stock. Yes, Timmy sourced it, & swapped with another Dealer. No games, No hassles, just pleasant conversation, transparency, & truthfulness in a relaxed environment. MINUTEMAN VW is the New England Mona Lisa, Hope Diamond, Faberge Egg of VW Dealer's, & that's a huge UNDERSTATEMENT. MINUTEMAN VW isn't part of a conglomerate. MINUTEMAN VW is a local Dealer. Remember, I'm deliberately heaping DESERVED praise upon MINUTEMAN VW before I've even seen, or paid a cent for the car I shall be picking up from MINUTEMAN VW tomorrow. Remember, I've been through the washing machine of nearly every other MA VW Dealership. This is a LOGICAL review/rating...not EMOTIONAL. MINUTEMAN VW is the "real deal" & a testament to what a Dealership ought to be in terms of prospect engagement (that can only happen from the top down, so upper Management has espoused virtues that are the envy of any other car dealer or car brand)...VW as a Manufacturer could learn a lot from MINUTEMAN VW. You? Save yourself any agony...go to, & buy from MINUTEMAN VW. Thank you. -David Fuhrer More

The worst experience ever. Don't make a deal with these people ever! They will use petty sales techniques, cheap tricks, and false promises to get you where they want and get t Don't make a deal with these people ever! They will use petty sales techniques, cheap tricks, and false promises to get you where they want and get to your pocket. I had a really good deal with Mazda, so I sent a respectful email to Minuteman VW saying that I was not going to go with their offer and I was going with a competitor. They reacted with a new offer and convinced me to cancel the other deal I had, which I was not very comfortable with. As soon as I did that and sent them the documents, they had second thoughts on the price, and changed the model of the car we agreed upon, and made it sound like I did not understand them correctly, when I have clear emails for their offer!!! More

Best dealership for service Everyone at Minuteman VW was extremely nice and courteous. I brought my Subaru Forester here after having horrible experiences at all the Subaru deale Everyone at Minuteman VW was extremely nice and courteous. I brought my Subaru Forester here after having horrible experiences at all the Subaru dealers in the area. I couldn't be more pleased and will definitely be coming back and recommending to others.. Their service department was the best I've ever dealt with. Everyone treated me as a friend rather than a regular old customer and did not try to sell me things I didn't need. I don't have one negative thing to say about the entire experience. I would like to make a special shout-out to Derek Liberty. If you ever have the pleasure to work with him you'll see he is the best! I highly recommend this Minuteman VW for all you vehicle services needs. They are fair, honest, and friendly. More

Best dealership- Extremely professional and Friendly This is by far the best experience I had with a dealership. Usually in my previous experiences in other places they want to set the deal without carin This is by far the best experience I had with a dealership. Usually in my previous experiences in other places they want to set the deal without caring and taking the time to walk you through different options and if you show a sign that you are not sure if you are ready to set the deal ; they don't take the time any more to guide. In minuteman VW in Bedford, the experience was so different ; I wasn't initially sure of the car make I want to lease , so I went to different places. The sales man Tim Bishop was extremely friendly showing me all models , when I got to the test drive , he was eager to explain to me all the car options and Made sure I am comfortable before the ride. He didn't push to get the sale done. He instead did his best to understand what I need and like in my new car. Once I made up my mind finally about the car I like; Moe the finance manager was as friendly and professional as Tim. He showed me all my options and worked with me to get me the best deal and the best monthly rate that I needed. Everything went so easy and smooth and I went out of the dealership driving my new car. If you want to deal with friendly - yet professional group of people who actually care about giving you the best deal and experience. You should definitely get your next car there. More

Touareg Specialists The service team at Minuteman is great. I've been a happy customer for 6 years. This team of VW techs are the best in the state! The service team at Minuteman is great. I've been a happy customer for 6 years. This team of VW techs are the best in the state! More

NOT HELPFUL & TRANSPARENT at ALL JUST STAY AWAY! I seen this dealership with my dad who is a VW lifelong fan & customer & it was a local one so i decided to give it a try. I was met JUST STAY AWAY! I seen this dealership with my dad who is a VW lifelong fan & customer & it was a local one so i decided to give it a try. I was met well by Toni (salesman), he introduced me to Jamie (sales manager) who was ok too. Now i test drive the vehicle i want & all seems fine. I discuss everything with the awesome Toni & all i have to do is come back with my wife so we can co-sign. We take a day OFF work to come meet Jamie & Toni all is set up & agreed up on all we gotta do i sign. Little did i know that we had to deal with a very unpleasant employee named Moe Khenifar. He came over with a gloomy look, basically ORDERED us and told u we were not getting the car because of ABCD and that was it. My wife at this time wanted to cause a scene because of the manner at which this gentleman was speaking to us like we owed him a favor or something. We said fine & waited for him to give us other options (we did research & knew we had options), he just got up and walked away with no care at all. Disgusted as we were, Toni finds us walking away and tries to salvage the situation, i say fine & give it one last shot. A few days later i receive a call from Moe basically telling me same stuff & not offering any options, so i ask to speak to someone else. For some reason we were sent to Timmy who instead was willing to help but we could not reach a consensus. NOW, Im a proud owner of a 2016 VW GTI SE from another dealership who gave us GREAT options and treated us like CUSTOMERS as we explained to them what we went through. MY advice is DO NOT deal with Moe as he will not try his best for you, which is also his JOB. I do a lot of reviews & this was one of the worst ever! You lost a lifelong customer & my dad decided not to purchase his new Toureg from you guys. You would think that with the on going emissions scandal they would be nice but my were we surprised. STAY AWAY go to a bigger dealership as they will get stuff done without any hassle & im happy. More

Easy to deal with. I've always enjoyed VW products and was ready to return to them after a long time with Subaru products. Tim Bishop took the time to show me everythin I've always enjoyed VW products and was ready to return to them after a long time with Subaru products. Tim Bishop took the time to show me everything that has changed with the GTI lineup after 10 years away. The dealership had the exact configuration I was looking for in stock and seemed to have a huge inventory of GTIs in general. I appreciated a test drive route that included a mix of both surface and highway streets that really let me get a good sense for how the car ran. Again Tim was easy to work with through the buying process and Jamie stopped by to make sure I had no further questions throughout the process. 171 positive reviews compared to 17 negative gives a pretty strong indication this is a reputable dealership and my experience was indicative of that. More

Twice Visited/Two Vehicles Later!!! My wife and I tend to keep our cars for a number of years and we had to replace both around the same time recently. Minuteman Volkswagen and their en My wife and I tend to keep our cars for a number of years and we had to replace both around the same time recently. Minuteman Volkswagen and their entire staff could not have treated us better as we began our search. So much so, we gladly made the 55 mile trip each way and ultimately made two great purchases. Every question answered and every need met, we look forward to introducing our two sons, who are next in line to buy and with their own funds no less!!! More