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Minuteman Volkswagen

Bedford, MA

4.9
302 Reviews

39 North Rd

Bedford, MA

01730

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Showing 302 reviews

July 23, 2017

Dependable VWs I've purchased two VWs from Minuteman...a 2011 Toureg Hybrid and a 2013 Golf TDI. From the moment we entered Minuteman, we could not have been treate More

by djlopes007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Liberty, Eric Kaminski, Jamie Benti, Tim Pullo
July 20, 2017

Dealership With Hometown Feel I have leased several cars from Minuteman over the years. I have dealt with General Manager, Jamie Benti, each time. He has always been fair and easy More

by MissWB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Benti
July 15, 2017

Best dealership in New England Every time my family is seeking to purchase a new car we call Jamie to help us with all of our automotive needs. He is knowledgeable helpful and frien More

by Woodstockwilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Benti
June 21, 2017

Unhelpful general sales manager with an attitide! Following a request related to down and monthly payments for a 36 months lease of the 2018 Volkswagen Atlas (SE w/technology) and I was referred to M More

by Patrick Saint-Firmin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jamie Benti
Jul 12, 2017 -

Minuteman Volkswagen responded

Hello Mr. Saint-Firmin, Your review recently posted for us to see. Thank for your feedback. We do our best to monitor our online reviews to see what we are doing right, what we are possibly doing wrong (hopefully less of that) and of course what we can do to be a little bit better as we go forward. I looked over our email correspondence, and there was some additional details not mentioned in your post. I think you may have possibly posted this before our conversation? I reached out to you after an email you sent expressing that you wanted more details than you were getting, so via a phone call I apologized for any confusion and made sure I explained all the details and information you were seeking for comparison. I had called as I did not wish for you to be frustrated about the numbers and wanted to be sure you were satisfied, and to make sure that you had all the answers that you were seeking. Originally your request was simply what was needed to get down to a payment of $450 @ month 36 months 15k miles a year. I did answer your questions as simply requested, and the prices were posted on our website for your comparison. You mentioned in our phone conversation the off brand comparison lease for less money down and that you were trying to get a similar pricing for the Atlas considered. We spoke on the additional Partner Program, and gave you some more leasing numbers as an options for consideration of the Atlas. You seemed happy and that it sounded good for you. I then emailed the details that we spoke on to recap our conversation for your records. I am sorry if I still did not meet your expectation. Thank you again for the consideration, if you have any additional questions or concerns I will still be available to for you and will certainly do my best to answer them via an email or phone call. 06/21/2017 3:40PM Thanks for talking with me briefly. Hope that helps and clears things up better, my apologies for the misunderstanding. Please call, email or text me should there be further questions. 508-717-7795 Again, to recap. The selling price as advertised online is $3,000 off MSRP. In this car the car of interest list for $40,265 and sells for $37,265. IF you qualify for the $500 partner program money this is additional savings from the $3,000 we are advertising. If you lease for 36 months 15k a year $2,000 down, plus first payment. $467.79 a month (if A+ credit respectfully) SE with Tech. Best Regards, Jamie Benti Minuteman Volkswagen 39 North Rd. Bedford, MA 01730 (781) 541-7731 Direct (781) 271-1325 Fax www.minutemanvw.com jamieb@minutemanvw.com

April 25, 2017

Highly Recommend! I had such a wonderful experience purchasing my first Volkswagen at Minuteman. Jennifer was extremely knowledgeable and helped me stay within the budg More

by Jessica Hopkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Long, Tim Pullo
April 12, 2017

Highly recommend Minuteman is hands down the best place to purchase a Volkswagen. It has the best prices, internet sales reps, sales reps and great staff in general. More

by Jan284
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Long, Eric Kaminski, Tim Pullo
January 30, 2017

Minuteman to the Rescue...yet again! We recently purchased a 2013 Volkswagon Golf, Drivers Edition. The car was in "mint condition" and the entire staff was friendly and honest with us. More

by djlopes007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Kaminski, Jamie Benti, Tim Pullo
December 03, 2016

Great Experience I went into minuteman VW this week to have my 30k service done. After talking with Toby while waiting for service we ended up leasing our third VW. To More

by Carshopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Benti, Toby Simmons
December 02, 2016

Worst customer service The most awful customer service I have ever experienced from a dealership!!! Particularly from the actual manager, Jamie. He gave me false information More

by UpsetCustomer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jamie Benti, Toby Simmons
Dec 02, 2016 -

Minuteman Volkswagen responded

Hello Stephanie, Thank you for your feedback, as we certainly appreciate all comments & suggestions to improve in any areas that we can. I wasn't sure what false information you were referring to in your posting. You had left a message on 12/1/2016 and the sales person you were speaking with, Toby, was off on that day, so he wasn't able to return your call yesterday. You said that you understood that when we spoke briefly today, so I am not sure why that was mentioned in your posting knowing this. You hadn't left me personally any messages, you didn't even know my name until today when you were transferred to me requesting to speak to a manager. On the last day of the month 11/30/2016 is when our sales person (Toby) had called your spouse, Josh, and offered him the additional $500 additional savings if you could just leave a deposit to secure the vehicle as we had to report the car for the close of the month of November. Josh had informed Toby he would have to check with you and see about getting the deposit. I was here until 10PM and no one called us back. The one other time we spoke was on 11/30/2016, earlier that same day, and you had requested that we deliver the car to your doorstep in Huntington, VT and bring all paperwork with us to sign at that time. I informed you politely that we would not be able to do this. That you would have to come in, do the paperwork, and we could then have the car delivered for you afterwards, as a courtesy, so you wouldn't have to drive all the way back here again to pick it up after it was registered. I had asked for a deposit at that time, to secure the vehicle, and you said that you did not feel comfortable doing that. I am sorry that you called the day after wishing to then make that deal and to proceed and that we were not available to speak to you as we were both off. I did have the Operations Manager contact you within 15 minutes after we spoke today to see if there was anything else that we could possibly do to accommodate you. I understand that you might be disappointed we were unable to do exactly what you requested, but we did our best to accommodate you on 11/30/2016 by offering you the additional $500 savings to your potential deal that was already $1,500 better than your local dealer had offered (what you told Toby), and then to delivery the vehicle to your home after the paperwork was completed at no additional charge to you. Thank you for the consideration. Best Regards, Jamie Benti General Sales Manager Minuteman Volkswagen

October 02, 2016

It's a shame. . . . We were browsing this dealership looking to buy a new or used VW Tiguan and after 20mins of walking around no one came to talk to us so we went inside More

by CAR BUYER 123
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shirley Perry
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