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Minuteman Volkswagen
Bedford, MA
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Dependable VWs I've purchased two VWs from Minuteman...a 2011 Toureg Hybrid and a 2013 Golf TDI. From the moment we entered Minuteman, we could not have been treate I've purchased two VWs from Minuteman...a 2011 Toureg Hybrid and a 2013 Golf TDI. From the moment we entered Minuteman, we could not have been treated more fairly and warmly, which made the buying process run much smoother. No pressure tactics mixed with some knowledgeable car folks allowed us to make two good decisions. We love both vehicles and will be back when the time comes to replace or add to the mix. We would love to upgrade to a 2015 Hybrid and we truly love our Toureg. Its versatility, style and power makes it a head turner for sure!!! More
Dealership With Hometown Feel I have leased several cars from Minuteman over the years. I have dealt with General Manager, Jamie Benti, each time. He has always been fair and easy I have leased several cars from Minuteman over the years. I have dealt with General Manager, Jamie Benti, each time. He has always been fair and easy to work with. He is knowledgeable and goes the extra mile to make sure that you leave happy! Great car buying experience without having to go into Boston. Highly recommend! More
Best dealership in New England Every time my family is seeking to purchase a new car we call Jamie to help us with all of our automotive needs. He is knowledgeable helpful and frien Every time my family is seeking to purchase a new car we call Jamie to help us with all of our automotive needs. He is knowledgeable helpful and friendly. Next time you are in the market for a car give him a buzz. Hes the best. Hands down. More
Unhelpful general sales manager with an attitide! Following a request related to down and monthly payments for a 36 months lease of the 2018 Volkswagen Atlas (SE w/technology) and I was referred to M Following a request related to down and monthly payments for a 36 months lease of the 2018 Volkswagen Atlas (SE w/technology) and I was referred to Mr. Berti by the internet sales manager, Mrs. Long. Below is the email exchange between myself and Mr. Berti. Mr. Berti send me an email stating: "Subject to credit, in the $4,500 - $5,000 range total down." I wanted to know the selling price of the car first including any additional fees that I might want to see included in the monthly lease payment. So I replied to him by saying: "Thanks Jamie, Can I have a more detailed cost breakdown starting from the initial selling price to the actual monthly payment to understand better?". He replied to me with an attitude saying: "Not sure what you are asking, Sir. If you are shopping for a deal. If you were able to do better than than what we are offering here bottom line than you would naturally pursue that offer, respectfully. 36 months 15k miles per year $4500 to $5k TOTAL down puts you at the requested payment on this specific car. With A to A+ tier credit. For June 2017." Mr. Berti clearly chose not to answer my question about the selling price and made me understand clearly that I was wasting his time. This was my worst experience ever with a dealership representative. More
Highly Recommend! I had such a wonderful experience purchasing my first Volkswagen at Minuteman. Jennifer was extremely knowledgeable and helped me stay within the budg I had such a wonderful experience purchasing my first Volkswagen at Minuteman. Jennifer was extremely knowledgeable and helped me stay within the budget I needed. I would highly recommend Minuteman to anyone looking to purchase a car, whether you are a new buyer or experienced, they are sure to help you find exactly what you're looking for at a great value. More
Highly recommend Minuteman is hands down the best place to purchase a Volkswagen. It has the best prices, internet sales reps, sales reps and great staff in general. Minuteman is hands down the best place to purchase a Volkswagen. It has the best prices, internet sales reps, sales reps and great staff in general. Everybody was professional, friendly, informative with no pressure, More
Minuteman to the Rescue...yet again! We recently purchased a 2013 Volkswagon Golf, Drivers Edition. The car was in "mint condition" and the entire staff was friendly and honest with us. We recently purchased a 2013 Volkswagon Golf, Drivers Edition. The car was in "mint condition" and the entire staff was friendly and honest with us. We've now purchased three cars from Minuteman and each experience was "top notch" from the moment we walked into the dealership. The staff is knowledgeable and courteous and they have a few comical folks who livened up our experience. We leave Minuteman with a smile on our face and we travel over 65 miles to go to purchase our family vehicles. Minuteman staff members, Jamie Benti and Eric Kaminski are now considered friends and we think very highly of their integrity and honesty...great place to conduct business! More
Great Experience I went into minuteman VW this week to have my 30k service done. After talking with Toby while waiting for service we ended up leasing our third VW. To I went into minuteman VW this week to have my 30k service done. After talking with Toby while waiting for service we ended up leasing our third VW. Toby and Jamie made everything easy and gave us a ridiculous deal no other VW could match. I highly recommend both these guys and the dealership!!! Not to mention the service department is head and shoulders above the rest!!! More
Worst customer service The most awful customer service I have ever experienced from a dealership!!! Particularly from the actual manager, Jamie. He gave me false information The most awful customer service I have ever experienced from a dealership!!! Particularly from the actual manager, Jamie. He gave me false information and neither him or sales consultant, Toby, could answer their phone or return a call from several voicemails left! I am a Vermont resident and so communication would have been key in making this sale. They clearly do not care about their customers and have extremely poor customer service skills. I am always an extremely flexible customer and have never written a bad review. As a current owner of a TDI, you would think as a loyal customer I would not be treated this way. I will NOT be buying another Volkswagen. More
It's a shame. . . . We were browsing this dealership looking to buy a new or used VW Tiguan and after 20mins of walking around no one came to talk to us so we went inside We were browsing this dealership looking to buy a new or used VW Tiguan and after 20mins of walking around no one came to talk to us so we went inside and saw a lady at her desk and asked where are all the sale guys? She replied with "we're all here" with an attitude and from there I already knew this was not going to be a good choice coming here. So we asked her about the Tiguan that we interested in and she took us to go see the car and I asked her how much was this Tiguan and she replied with "shouldn't you know the price since you saw it online?" I actually didn't browse their website online and there was no price on the window. So we still kept positive and ignore her ignorance and still proceed to check the car out and my sister made a comment about the inside of the Tiguan that it was pretty compacted and she did not mean it in a bad way and then this lady replied with a rude remark saying" Do you have $55,000? Then you can buy something that's bigger. We actually still kept our cool and went inside to check the price out for the 2013 Tiguan Se we looked at and it was roughly close $24,000 with 12,xxx miles and that was way too much for an older model. We showed her a 2016 Tiguan Se with 3,000 miles from VW Gallery of Norwood,MA and it was $3000 cheaper. She replied back with "well it's a no brainer what do you me want to do? She apparently did not want to sell us a vehicle. I don't want to assume anything but I think it was because we looked really young and she probably thought that we was going to waste her time. Many would think that we are 21 or younger but we are actually in our late 20's. So after all this we went to VW Gallery in Norwood,MA the same day and had the best sales rep Tony sell us a 2016 VW Tiguan. If only she took 10 minute of her time to get to know us Minuteman VW would of had a good day. More