Mini of Murray

I love this dealership!!!!!! Don't tell anyone, but I wish I could bring my Subaru here as well!!! The employees, I think, go above and beyond attending to my needs, whether it's sales, service or just a wish I could bring my Subaru here as well!!! The employees, I think, go above and beyond attending to my needs, whether it's sales, service or just answering questions. I used to think they were nice just because they wanted to make a sale, but when I brought my Countryman in to have air put in the tiresmand received outstanding service, I knew then that everyone, no matter the position, was beyond nice and accommodating! I can't express how much I love coming in! I even have my eye on a powder blue convertible!!!! Lol More

Having had some expensive repair issues with my Japanese built 2007 model year hybrid vehicle last summer I decided it was time to start looking for a new machine. I had driven my daughter and English son-i built 2007 model year hybrid vehicle last summer I decided it was time to start looking for a new machine. I had driven my daughter and English son-in-law's Mini Hardtop S several thousand miles between the SF Bay Area and Utah and really loved the sporty handling; alas it was just too small for grand kids, groceries and serious road trips. I had also decided all wheel or four wheel drive was a must. So that pretty much ruled out a Mini UNTIL I was visiting my daughter and son-in-law last summer. We were on the road when I saw my first Countryman All4 S. It was intriguing and I started to research the Countryman along with the Porsche Cayenne, several Subaru styles; I really researched and shopped hard. I hadn't intended to buy "new". Then I read about the John Cooper Works Countryman coming out in 2013. I also read reviews of dealers and Mini motoring advisers (M.A.'s) in my region of the Southwest. I'm located in the Four Corners; smack dab in the middle of Phoenix, Albuquerque, Denver and Salt Lake. In fact; even though I live in Utah Phoenix and Albuquerque are closer than SLC. Having read good reviews of Mini of Murray I decided to check them out. Divine providence led me to JUAN COLES, absolutely the finest Motoring Adviser on the planet. We test drove an "S" and I loved it. BUT; I had my heart set on the JCW model. Juan Coles was zero pressure. My wife was encouraging me to order it right on the spot but I had made myself a promise to sleep on it and decide the following day. The next day I went in and Juan guided me through the build process. He recommended for some options and against some things I really didn't need. His experience is beyond vast. We ended up with a 2013 JCW Countryman that is truly "ours"! The wait was slightly over four months and worth every day. Juan kept us updated on the build and shipping progress all the way through. More incredible is that I had one specific day available to pick up the new car and make the six hour drive home. I later learned it was Juan's day off but he didn't mention that when he arranged the time around my schedule for me to pick up the car. He wanted me to be completely happy and if that meant coming in on his day off he was going to do it. And he did! Mini of Murray is a great dealer and Juan Coles is an awesome M.A.! More

The service team here is exceptional. They went out of their way to make it a positive experience to have a car repaired. The parts rep was very helpful in finding the replacement parts needed and was ve their way to make it a positive experience to have a car repaired. The parts rep was very helpful in finding the replacement parts needed and was very courteous. I would highly recommend Mini of Murray to anyone that needs service, parts, sales, etc for their Mini. Positive experience in every way. More

Hi, we were having problems wit the timing chain adjuster. We live in Bozeman MT, 400 miles from Murray. Levi put us in touch with Mini road serv. Our Mini is under warranty; much to my pleasant adjuster. We live in Bozeman MT, 400 miles from Murray. Levi put us in touch with Mini road serv. Our Mini is under warranty; much to my pleasant surprise they towed free of charge. We only had to pay for part of the return trip. Levi called us when it arrived and kept us informed during the entire process. We also had some body work done and had a invisible bra put on to protect her. We are thrilled wit the car, it is fun to look at. Now we are also very happy with your entire service team. Thanks Barry and Merry More

My experience at MINI of Murray was easily the best car buying experience I have had. Tony Poulson treated us very well. It was a pleasure to do business with him. He had a lot going on the day we came in, buying experience I have had. Tony Poulson treated us very well. It was a pleasure to do business with him. He had a lot going on the day we came in, but he managed everything flawlessly. It is a life first for me to say "thank you" to someone for selling me a vehicle. The MINI is the best vehicle we have ever had, but equally importantly, it is the funnest vehicle we have ever had! More

I’m not surprised in the least to read so many positive reviews for Juan Coles. He is by far the best salesman I have ever worked with. Ever. Like so many of the other reviews left for Juan, my past (and c reviews for Juan Coles. He is by far the best salesman I have ever worked with. Ever. Like so many of the other reviews left for Juan, my past (and current...I’ll get to that) experiences with car salesman have been pretty awful. I once had a salesman run my credit without my permission...THAT bad. I should clarify I have never actually purchased a car from Juan but here is my experience- More than 7 years ago my husband (then boyfriend) and I went to Mini of Murray because I was thinking about getting a mini. I loved the look of them but really didn’t know anything about them otherwise. We walked into Mini of Murray and met a super nice guy by the name of Juan. He took us on a test drive and we immediately hit it off. He was easy to talk to, answered all of our questions, let us rip it up a bit and in fact encouraged us to really make the most of the drive (specifically the corners), and shared some fun and factual stories about mini owners and their experiences. He wasn’t trying to “sell us a Mini” he was just selling us ON Minis. No pressure. No schpeel. No fancy song and dance. Just a conversation. The whole experience lasted about 30 minutes and that was the first and last time we ever spoke to Juan. I didn’t buy a Mini that day and in fact I didn’t buy a Mini until 4 years later from a different salesman at a different Mini dealership in a different state. One baby and then two babies later I had to sell my beloved Mini for a “Mom Car.” Sadly this happened mere months before the Countryman was announced. So I was stuck with a Honda. Blah. Since our visit with Juan (over 7 years ago) we have worked with a number of different car salesman (Mini and non-Mini) and have never had a car shopping experience that even comes close to our experience with Juan. After meeting Juan, we figured all Mini dealerships and all Mini salespeople would be the same. That they were all as passionate about Mini and about customer service and attention as Juan. Boy were we wrong. In the city I live now there is one Mini dealership. I have worked with more than 5 different salespeople and have been disappointed each time. Not just disappointed even, downright unhappy. This brings me to about a week ago when once again we had a bad experience with a local Mini salesman and my husband and I started chatting about how frustrated we were. Can you imagine?! Here I am finally getting the Mini Countryman I have been drooling over and dreaming about since they were first announced and my feelings are not of excitement and elation but of frustration and disappointment. So as we are chatting my husband says to me “I wish we could just buy it from Juan. Wasn’t he so great?” Keep in mind that we spent a mere 30 minutes with Juan OVER 7 YEARS AGO and we didn’t even buy a car from him. THAT’S the kind of salesman...NO, that’s the kind of PERSON that Juan is. He quite literally ruined us for every other salesman. He set the bar at a place that no other salesperson has even come close to reaching. So the next day I called Mini of Murray and who answers the phone but Juan Coles. I then go on to tell him my story and to explain to him that we want HIM to sell us our car. We live THOUSANDS of miles away from Mini of Murray. Ordering our Countryman through Juan would mean that we would never get to meet with him in person. He wouldn’t have a chance to even see and approve the car before we got it. All of our communication would be on completely different time zones and via email or phone only. He couldn’t get us a better price. It would probably take longer to arrive because of the distance between us and him. Even with all of that standing in our way WE WANT JUAN. Now if it were only that easy. It’s not. Our local Mini dealership won’t go for it. After my past experiences with them I’m not the least surprised. Juan called me to tell my the news and we chatted for a bit and now for the second time we are walking away not having bought a car from Juan. There is more to this story than I can get into but what it comes down to is this: Juan Coles is the guy from whom you want to buy your Mini (and anything else for that matter). If you are readying this...1000 words later...and you are thinking about buying a Mini go to Mini of Murray and ask for Juan Coles. I promise you, you will be glad you did. More

I've owned my mini for one year now and still love getting in and motoring. Tony is as good as they come, and I know that I can still call him and he'd be happy help me immediately. He knows his stuff getting in and motoring. Tony is as good as they come, and I know that I can still call him and he'd be happy help me immediately. He knows his stuff, remains friendly, pressure free and enjoyable to work with throughout the process. When it's time to upgrade, no one else gets my business! More

I am so wary of car salesman. John Rex immediately put us I am so wary of car salesman. John Rex immediately put us at ease and our confidence in him was well-placed. A+ for him! I am so wary of car salesman. John Rex immediately put us at ease and our confidence in him was well-placed. A+ for him! More

I've never experienced having to beg to buy a car. I stopped by 3 times to inquire about ordering the specific Mini I wanted, as there were none on the ground anywhere in the United States with my speci stopped by 3 times to inquire about ordering the specific Mini I wanted, as there were none on the ground anywhere in the United States with my specific configuration. Each time, I left without getting the chance to discuss, as I had not "made an appointment" and they were "too busy." Instead, I took my business down the street to Lexus, who was more than happy to show me any and every car I wanted. Needless to say, I now drive a Lexus. Sorry Mini, I coulda been "motoring!" Too bad your dealership made that impossible. More