Milton Martin Honda - Service Center

Great service - friendly people Service is great - very friendly people that make you feel comfortable. You are told all about the service and what to expect. You are also updated Service is great - very friendly people that make you feel comfortable. You are told all about the service and what to expect. You are also updated as service is being done. More

Customer Service at Its Finest! Customer Service at its FINEST! I want to offer a HUGE thank-you to General Manager/ Butch Miller, Service Director Curt Sloyer, and Service Manage Customer Service at its FINEST! I want to offer a HUGE thank-you to General Manager/ Butch Miller, Service Director Curt Sloyer, and Service Manager Tot Ingram at Milton Martin Honda for going WAY above and beyond the call of duty to help me out. Last year, my daughter and I both bought used Honda Civics. They were in great shape mechanically, but small areas of fading and chipping paint on the roof and trunk lid began to get worse. A few months ago I found out from a local body shop that it was a manufacturer’s defect in the paint process, and there was an extended warranty on the repair. I went to the local Honda dealer about getting it fixed, but they said that I was outside of the warranty period by a few months, and there was nothing they could do. I called American Honda, and got the same story. I mentioned this in a conversation with Bruce Thompson, and he suggested I call Butch Miller, the General Manager at Milton Martin Honda. After explaining my dilemma, Butch had me send him an email with the details, and some pictures of the damaged paint. He put Curt Sloyer on the job, and after about six weeks of wrangling with American Honda, he called me and told me that Honda was going to cover the cost. My daughter and I drove all the way out to Gainesville to drop the car off, and a couple of weeks later Curt called and told me my car was ready. There was only one problem…I was leaving the next day with a crew from church to go to Baton Rouge to help with the clean-up after the flooding, so it would be almost a week before I could go retrieve my car and drop off my daughter’s. Showing their unbelievable dedication to customer service, Curt sent a driver to drop my car off at my house and pick up my daughter’s car to get painted…a drive of nearly TWO HOURS EACH WAY! Last Saturday we drove back up to pick up her car, and were greeted by Tot Ingram, who helped us with all the final paperwork and offered any additional help he could provide. The paint job on both cars was fantastic. As a small business owner, I learned long ago that success in business is not about profit margins, cost efficiencies, and revenue growth, though those things are all important. The MOST important thing is the relationships that you build - with customers, vendors, employees, etc. – and the trust that comes with a reputation for honesty and integrity. The last several cars I’ve bought have all been private sale, mainly because of the high-pressure sales tactics, poor service, and exorbitant prices of the other dealerships I’d been to in recent years. I can tell you one thing though…the next time I get ready to buy a car (and we are an all-Honda family now), it will be WELL worth the scenic, two-hour drive to visit the good folks at Milton Martin Honda! More

Service Great service Kenny and Louis explained things well and kept me updated on the service during the day. They were very kind when answering my ques Great service Kenny and Louis explained things well and kept me updated on the service during the day. They were very kind when answering my questions More

Friendly folks, good service Everyone I dealt with was very customer aware. Good service. They are well trained efficient people who seem to care about the customer that they are Everyone I dealt with was very customer aware. Good service. They are well trained efficient people who seem to care about the customer that they are servicing. I do not remember his name. More

recall on CRV and regular checkup -on time--done quickly After a small problem with the phone call to set up the appointment, the service itself was done on time and quickly. I had the recall problem fixed After a small problem with the phone call to set up the appointment, the service itself was done on time and quickly. I had the recall problem fixed and a tune-up on the car in just a little over and hour. You have very efficient employees and a pleasant place to wait for the service to be done. More

Out of town/needed help/got it! Had to be in Gainesville unexpectedly with a hospitalized family member. Took car in for an audio system issue and while there got a recall issue corr Had to be in Gainesville unexpectedly with a hospitalized family member. Took car in for an audio system issue and while there got a recall issue corrected as well. Great service! Great staff! More

Family oriented dealer I called Tot Ingram to make an appointment to do maintenance on my Minivan. He took care of everything for me and the service was fast and accurate. I called Tot Ingram to make an appointment to do maintenance on my Minivan. He took care of everything for me and the service was fast and accurate. Thank you guys for a good service quick and clean. Jose L Lopez More

Excellent Service Department I always enjoy bringing my wife's CRV in to MMH for service. Graham Edwards is an excellent service advisor...he is kind, honest, and pleasant to wor I always enjoy bringing my wife's CRV in to MMH for service. Graham Edwards is an excellent service advisor...he is kind, honest, and pleasant to work with. The other service advisors have always been courteous and customer service oriented as well. Thank you Milton Martin Honda. More

On Time, On Budget, Done Right We made an appointment at 9:00 AM to have an oil change and tire rotation. There was no wait when we arrived and we fixed ourselves coffee and walked We made an appointment at 9:00 AM to have an oil change and tire rotation. There was no wait when we arrived and we fixed ourselves coffee and walked around the lot. Our car was ready 30 minutes later and there were no charges as we were using a maintenance certificate. The work was done right, no dirt, oil or grime left anywhere. More

Quicker than expected They were very busy with many cars ahead of mine but I got my car back earlier than expected. I asked them not to shut the hood on my S2000 and it ar They were very busy with many cars ahead of mine but I got my car back earlier than expected. I asked them not to shut the hood on my S2000 and it arrived with hood unlatched as requested. More