Mills Chevrolet

Fast and Honest Service We arrived at Mill's Chevy within 2 hours of closing time. The front desk matched us with Scott, and he took us out on a test drive of a 2014 Prius. We arrived at Mill's Chevy within 2 hours of closing time. The front desk matched us with Scott, and he took us out on a test drive of a 2014 Prius. He was a laid-back, friendly gentleman and we didn't feel any uncomfortable pressure to buy. We think he really wanted to get us into the right car for us, at the right price. When we came inside to negotiate and sign papers, Scott was to the point and fair. This was the first time we bought a car, but Scott made sure we were fully informed. (However, one of his colleagues was acting defensive when my wife asked for paperwork regarding the car's history of services and repairs.) After we came to a fair price, Rick Libansky took us in to finish the financial paperwork. We were very impressed by Rick's service. He was organized and efficient, and managed to jump through a number of hoops for us (our trade-in car had a license plate from FL instead of IA, and the credit union at which we were pre-approved was already closed for the day). We told him that we already had our credit check at the credit union for our financing, and he avoided checking our credits unnecessarily a second time. My wife commented that she usually felt uneasy when other people handled paperwork but Rick was so attentive and clear, he earned the stamp of approval! Everything went smoothly. The dealership also let us leave with the car the same day, and processed things with the bank the next day. This saved us a few hours of driving. All in all, the whole process took us about 2.5 hours, including the test drive, negotiation, and paperwork. Rick and Scott stayed nearly 1 hour past their regular closing time to help us finish the deal. Thank you, we are very grateful for your help! The only qualm we had was the plastic cover under the engine was not well attached and began to drag under the car when we got it home. I think the mechanics forgot to put a few pegs in after they changed the oil. After purchase, we took the car to our regular mechanics, who fixed this (very minor) issue and said the car was in good condition otherwise. Overall, we're very impressed by the service we received at Mill's Chevy! More

2018 Chevrolet Silverado Scott Lawrence and Rick Libansky went above and beyond helping us purchase our new 2018 Chevrolet Silverado. Scott and Rick set up the best package fo Scott Lawrence and Rick Libansky went above and beyond helping us purchase our new 2018 Chevrolet Silverado. Scott and Rick set up the best package for our new Silverado we purchased on January 2, 2018. Scott did an incredible job getting a awesome deal for us, while Rick did a fabulous job crunching the numbers to make our deal the best it could have been. I am greatly impressed with Mills Chevrolet and will be returning when my wife wants a new Chevy. A job well done by both guys! Thanks again! More

Worthless warranty My 3500 HD Duramax was just about to go into limp mode and limit me to 35 MPH. Mills was the closest dealer. Got in and they got right on the diagnosi My 3500 HD Duramax was just about to go into limp mode and limit me to 35 MPH. Mills was the closest dealer. Got in and they got right on the diagnosis, failed DEF tank. NOT IN STOCK. Said they could have the parts Monday and this was Sat. I had to rent a Dodge and get home as they didn't have a loaner. This repair was covered under the extended coverage so NO cost to me. Well not quite. A week later $500 poorer for the Dodge rental I headed back. This is a 12 hour round trip. The service advisor said hold up. During final testing the fan shroud sucked into the radiator and did $1200 in damage. Mills said it was not put back together correctly so the damage is on longboine Chevrolet that did the last repair just 500 miles into the 12month 12K mile earlier. Mills would not release my vehicle without paying. So I did then went back to Longbine. They said they did not have the shroud apart and the repair goes back to the previous dealer that had the cab off. Took my info to them and they said Longbine couldn't make the repair without having the shroud apart. I went back to Longbine and the mechanic said now that he did have the cab off. I called Chevrolet customer service. 4 months in and all three dealers are blaming each other but agree that it's nothing I did and should not have failed if properly reinstalled. Chevrolet customer service says they can't do anything even though they say the warranty is on Chevrolet. BS, if I had a dime for every time CSS people said I'm sorry i could have paid the bill. This is complete BS. I have bought over 35 vehicles from Chevrolet since 1996 and this is the way they treat customers. More

Moderate sales team Good had a few issues with dealing but overal satisfied a little pushy had to hold my own. Had a good experience , would recommend to a friend Good had a few issues with dealing but overal satisfied a little pushy had to hold my own. Had a good experience , would recommend to a friend More

Great Service Mike was honest with us right up front and very courteous. He did everything possible to get us the right price for our trade in and for our new Subu Mike was honest with us right up front and very courteous. He did everything possible to get us the right price for our trade in and for our new Suburban. I would recommend Mike to anyone looking for a honest, reliable sales consultant. More

Love my new Volt! We found the car we wanted and at the price we wanted. Everyone was super friendly and helpful. We couldn’t ask for better people to work with. Thank We found the car we wanted and at the price we wanted. Everyone was super friendly and helpful. We couldn’t ask for better people to work with. Thank you!! (Sorry I don’t remember anyone’s name but Scott.) More

Very friendly Our salesman, Michael Whitfield was very helpful and friendly. We were very pleased with the service we received. We told them what we were interest Our salesman, Michael Whitfield was very helpful and friendly. We were very pleased with the service we received. We told them what we were interested in and left with exactly what we wanted! More

Didn’t know a thing about the Chevy Volt So I bought the car anyway after they told me over the phone that they would trade in my car for a fair price. No fair price so I kept my other car. T So I bought the car anyway after they told me over the phone that they would trade in my car for a fair price. No fair price so I kept my other car. The Volt I was looking at was a great price so I bought it. They sent me off the lot with an empty gas tank and a completely depleted battery even though they knew for four days I was going to drive 350 miles to look at this car! Service and salesmanship stunk. I only bought the car because I felt it was a good deal and drove so far to get it. Love the car, did not enjoy the service. When I told the salesman about the issues, he said it was a good learning experience for me to figure out how the car worked!! No, that’s your job to show me at least the basics and send me off with a full tank and battery. More

Great experience! Steve V. I stopped by the dealership not looking to purchase a vehicle. I was there to look at and test drive a vehicle that is provided by my company. Mike gr I stopped by the dealership not looking to purchase a vehicle. I was there to look at and test drive a vehicle that is provided by my company. Mike greeted my wife and I on the lot and we explained our situation and he didn’t mind showing us vehicles and taking test drives, even knowing he wouldn’t sell a car. This was above and beyond! Mike was very courteous and pleasant to talk with. My wife and I left the dealership feeling we had made a new friend! I will contact Mike when I am in the market for a new Silverado! Thank you Mike for the great experience! More

Great experience great truck Went in looking for a new vehicle and walked out with an amazing new truck. Walked in told them what I was looking for and within minutes they had one Went in looking for a new vehicle and walked out with an amazing new truck. Walked in told them what I was looking for and within minutes they had one pulled up to the door to test drive! More