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Miller Toyota

Manassas, VA

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263 Reviews

8566 Sudley Rd.

Manassas, VA

20110

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Showing 263 reviews

September 26, 2016

Professional, honest, great pre-owned buying experience Bought a pre-owned car from them recently. They were great to deal with, though tough negotiators. They can give you a good deal if you do your homewo More

by DaveH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vartan Terian, Wes Snoots, David Safa
Sep 28, 2016 -

Miller Toyota responded

Dave, Thanks for your kind words and business. Wes and David like to see their names in lights. We appreciate you taking the time to praise them! Ken Shepherd, General Manager

September 15, 2016

Great experience! I went through the Costco program for purchasing cars. Upon request I was immediately contacted. I was given a true out the door price. The price was More

by Jlc0331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Halderman, Alex Baker, Mike Makhzani
Sep 15, 2016 -

Miller Toyota responded

We appreciate you taking time to leave us a great review! We are pleased to hear Mike did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Ken Shepherd General Manager ken@millertoyota.com

Sep 28, 2016 -

Miller Toyota responded

This is a fantastic review. Thank you for taking the time to write it. It gives me a great feeling knowing that our training and focus on the process details get executed properly. Mike is a great guy and appreciates the public recognition. Thank you for your kind words and your business! Ken Shepherd, General Manager

August 30, 2016

Miller Service Intake was streamlined and efficient. The service personnel were friendly, professional, thorough and diligent. The new waiting area was clean and More

by Killdeer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcel Hartstein
Sep 15, 2016 -

Miller Toyota responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you. We will share your feedback with the entire team. Please let us know if we can ever help you in the future. Ken Shepherd General Manager ken@millertoyota.com

Sep 28, 2016 -

Miller Toyota responded

Thank you for taking the time to write this nice review. We are very proud of our new facility and the great customer touch-points we have been able to provide. I am happy you recognized Marcel for completing your service in a professional manner. We appreciate your kind words and your business! Ken Shepherd, General Manager

August 20, 2016

Bait and switch after driving an hour to get there I contact them through internet, got a promise the vehicle I wanted was in stock and price. But even though I told them I was driving up, it had myst More

by MilitaryDisappointed
Recommend Dealer
No
Employees Worked With
Unsure as I was bounced from the one I contact on the internet to sales person
Sep 02, 2016 -

Miller Toyota responded

Thanks for your review. I share the disappointment when we are unable to deliver a vehicle to a customer. With 30 sales and internet associates at two locations selling an average of ten vehicles per day, units sometimes get sold to someone else. When a like-priced substitute is not available, we end up with one happy customer and one that is disappointed. We are sorry we were unable to end up with two happy customers and that we disappointed you. Ken Shepherd, General Manager, 866-562-3854

August 09, 2016

Wonderful experience My experience from start to finish was extremely satisfying. The vehicle was the exact one I was looking for and the prices were in my price range. Th More

by Vickielover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilber Cruz, Dan Slayton, Jeremy Cubbage, Jeff Tabb, Vladimir Brun
Aug 11, 2016 -

Miller Toyota responded

Thank you for taking the time to post such fantastic news about your experience with our sales team. They are all very happy to see their names in "lights". We sincerely appreciate your kind words and your business! Ken Shepherd, General Manager, kens@millertoyota.com

July 07, 2016

Friendly The Sales and Service Department at Miller Toyota is outstanding. They are always fast friendly and fair! All my service appointments have been exce More

by DeediePoteat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocky Jones
Jul 08, 2016 -

Miller Toyota responded

Thank you for writing about your visit with us! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions! Best regards, Ken Shepherd General Manager ken@millertoyota.com

July 04, 2016

Loving my '16 Scion Im!! The kindness and courtesy of all members of the staff, friendly yet straight to business. I'm looking forward to future visits for maintenance and a f More

by Gambitt4Aces
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Slayton, Jeremy Cubbage
Jul 08, 2016 -

Miller Toyota responded

Thanks for this marvelous review! We are so pleased that our team was able to provide you with such exceptional service. Please keep us in mind for your future auto needs as our team is always here to assist you! Best regards, Ken Shepherd General Manager ken@millertoyota.com

June 28, 2016

Financial mgr Bob Haldermsn He was very rude to me a 73 yr old woman. Because of him I went to Stafford and purchased a car. Previously I always trade in a car and write a check More

by Nice lady
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Halderman, Vladimir Brun
June 26, 2016

Great place to buy a used car Jawed "Jay" provided excellent information without being pushy or condescending. The service was reasonable and trustworthy. I'm confident in my pur More

by Brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jawed Ibrahimi
Jun 29, 2016 -

Miller Toyota responded

Brandon, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Ken Shepherd General Manager ken@millertoyota.com

June 25, 2016

experience encountered at toyota It was actually a good experience because there are the once taking in charge the registration of the car and its tag. More to that ,there is a 100 do More

by tonlieu
Recommend Dealer
Yes
Employees Worked With
Scott Fannon
Jun 29, 2016 -

Miller Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Ken Shepherd General Manager ken@millertoyota.com

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