Miller Toyota

This dealership knows nothing about customer service and I would not deal with them. I bought a brand new Toyota Highlander on Sunday and on Tuesday morning a rock hit my windshield. I had purchased the $ I would not deal with them. I bought a brand new Toyota Highlander on Sunday and on Tuesday morning a rock hit my windshield. I had purchased the $995 protection plan that covered the windshield for 4 years, however, because the salesperson never told me that they should take care of the protection BEFORE I left with the vehicle, when I called Miller and spoke with the salesperson, he told me there was nothing they could do. I then spoke with the manager and he told me they would take care of it and replace the windshield. When I went to pick the vehicle up the next day they had plugged the hole, not replaced the windshield. I told them that was unacceptable on a brand new vehicle costing $40K. They agreed to replace the windshield the next day. The next day I called to see if my Highlander was ready and was then told that the windshield repairer had to order it so nothing had been done. This was at 4:50 PM. No one had bothered to call me all day to tell me that it was unlikely that my vehicle was going to be ready. I then spoke with the General Manager, Ken Sheppard, who started giving me a hard time and arguing with me. He told me they were doing me a favor to replace the windshield - even though I had paid the $995 for the protection plan! The end result is that I conclude that they do not understand the meaning of customer service and do not know how to treat a customer. I would NOT DO BUSINESS with this dealership ever again. More