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Miller Toyota

Manassas, VA

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264 Reviews

8566 Sudley Rd.

Manassas, VA

20110

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Showing 264 reviews

September 19, 2013

Bad day on the lot, no one to show the inside of a car- Bad day on the lot, no one to show the inside of a car- guess they didn't want my business! I guess construction has thrown everything awry, hopefull More

by 2manyhats
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Another young man not listed above
Oct 03, 2013 -

Miller Toyota responded

Dear Responder, As you know we are under the cloud (literally) of construction. This has caused unforeseen challenges on daily basis. When you visited us there were no vehicles on display at the new vehicle facility where the new vehicle sales staff is located. The pre-owned staff where our new vehicles are currently stored is not necessary trained on the new vehicle product, telematics and features. For this reason, they do not normally interface with new vehicle purchasers. Based on your written input we have made a few midcourse corrections to our processes. We now have signs placed in every vehicle letting customers know that the storage lot is not staffed and if they need immediate assistance, there is a phone number to call. I am sorry you got caught in what appeared to be indifference by staff. I can assure you it was not intentional. We are very sorry that we dropped the ball. This is a very good lesson for us. Thanks for taking the time to help us get better. Thanks Ken Shepherd General Manager

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September 17, 2013

Sam was great to work with. He honored all his comittments. I would definitely recommend hime to my friends. My experience overall was very good. More

by tkjones1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 04, 2013

Negotiations started slow. Overall, extremely pleased. The staff were most accommodating and went out of their way to please us. The car we purchasrd from Miller Toyota was exactly what we wanted! Both Ti More

by James Zech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Robinson and Jeannine McDevitt
September 01, 2013

Had an overall good experience buying a 2011 Highlander. We knew what wanted, they negotiated the price fairly, and took care of our concerns. Only hiccup was that our battery mount and battery were in poor More

by amatthews219
Price
Recommend Dealer
Yes
Employees Worked With
Kris and Sam
August 15, 2013

Very good experience with the staff at Miller Toyota. No pressure and they knew what they were doing. I expected to buy a car when I visited the dealership and we were able to make a deal on my trade-in. More

by cstemple9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Tardif, Bob Halderman
August 14, 2013

Our experience with Sam Lee was terrific. From our very first phone conversation Sam showed himself to be thorough, considerate, kind, and patient. I liked the fact that there was no hard sell/no pressure More

by peytonh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Slayton, Sam Lee
August 09, 2013

Tim was an awesome customer service rep; super friendly, very knowledgeable, not your typical "car salesman"...which is why we bought from him. Your dealership is very lucky to have him on your team. More

by rfennell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 01, 2013

It was an absolute pleasure dealing with Jose Prado at Miller Toyota! He is an extremely experienced and consummate professional. Jose not only displayed great knowledge of his dealership's own brand (T More

by Utvolsmokey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Prado, Jose Prado
July 30, 2013

Dolair Alali made my car buying experience on of the best in my life. (I'm several [more than 4] decades old). He explained the pricing, delivery, and other options to me. His response time, friendliness, More

by TRex13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 11, 2013

The folks at Miller Toyota are great to work with! They're friendly, honest and easy to work with, and the cars they sell are always of great quality. Wes Snoots does a great job managing the operati More

by ghuebner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Snoots
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