Miller Toyota
Manassas, VA
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Negotiations started slow. Overall, extremely pleased. The staff were most accommodating and went out of their way to please us. The car we purchasrd from Miller Toyota was exactly what we wanted! Both Ti The staff were most accommodating and went out of their way to please us. The car we purchasrd from Miller Toyota was exactly what we wanted! Both Tim Robinson and Jeanne McDevitt went "above and beyond" to make certain we left their with the car we wanted. Me. Robinson possesses outstanding human relation skills; skills that are necessary when working in sales. Mr. Robinson also provided an outstanding tutorial on the car's operation, as well as its special features ????! We left Miller Toyota feeling good about our purchase and the sales agents that worked with us. Thank you, Mr.Robinson and Ms. McDevitt for providing us a wonderful experience!! More
Had an overall good experience buying a 2011 Highlander. We knew what wanted, they negotiated the price fairly, and took care of our concerns. Only hiccup was that our battery mount and battery were in poor We knew what wanted, they negotiated the price fairly, and took care of our concerns. Only hiccup was that our battery mount and battery were in poor condition, but they immediately took care of that. Financed some with Toyota at an outrageously low rate. Very helpful overall! More
Very good experience with the staff at Miller Toyota. No pressure and they knew what they were doing. I expected to buy a car when I visited the dealership and we were able to make a deal on my trade-in. pressure and they knew what they were doing. I expected to buy a car when I visited the dealership and we were able to make a deal on my trade-in. Service after the sale has also been excellent. Had my truck undercoated and protectant to exterior and interior and they made the process very easy. I believe they care about what they do. More
Our experience with Sam Lee was terrific. From our very first phone conversation Sam showed himself to be thorough, considerate, kind, and patient. I liked the fact that there was no hard sell/no pressure first phone conversation Sam showed himself to be thorough, considerate, kind, and patient. I liked the fact that there was no hard sell/no pressure, showing he understands that each customer has to make his buying decision in his own way. That was important to me, as I will walk off a car lot if the salesperson is too forceful. Once the purchase was made, Sam was very thorough in going through the manuals and describing the various features of the car. I will definitely recommend Sam and Miller Toyota to friends. More
Tim was an awesome customer service rep; super friendly, very knowledgeable, not your typical "car salesman"...which is why we bought from him. Your dealership is very lucky to have him on your team. very knowledgeable, not your typical "car salesman"...which is why we bought from him. Your dealership is very lucky to have him on your team. More
It was an absolute pleasure dealing with Jose Prado at Miller Toyota! He is an extremely experienced and consummate professional. Jose not only displayed great knowledge of his dealership's own brand (T Miller Toyota! He is an extremely experienced and consummate professional. Jose not only displayed great knowledge of his dealership's own brand (Toyota), but he was able to talk in great detail about their competitor's brand (Honda.) We visited with another Toyota dealer (Koons Tysons Corner) while looking at cars. But, we came back to Miller to make the deal with Jose, as we were just so much more impressed with them than the people we encountered at Koons. We don't buy cars often; so, it may be a while before we are in the market again. But, when we are, we won't hesitate to contact Jose to see if he has anything that could meet our needs. More
Dolair Alali made my car buying experience on of the best in my life. (I'm several [more than 4] decades old). He explained the pricing, delivery, and other options to me. His response time, friendliness, in my life. (I'm several [more than 4] decades old). He explained the pricing, delivery, and other options to me. His response time, friendliness, and professionalism was outstanding! I love the car and he made the purchase enjoyable and painless. Kudos to Dolair! More
The folks at Miller Toyota are great to work with! They're friendly, honest and easy to work with, and the cars they sell are always of great quality. Wes Snoots does a great job managing the operati They're friendly, honest and easy to work with, and the cars they sell are always of great quality. Wes Snoots does a great job managing the operation and Sam Smith is a very helpful, no pressure sales person. We've bought 2 per-owned cars there in the last year, and will go back again when it's time for another! More
Good Afternoon, Sam Lee and Tango, I thought that I Good Afternoon, Sam Lee and Tango, I thought that I would share the following with you. Sam, we are really glad that you sold us on the acces Good Afternoon, Sam Lee and Tango, I thought that I would share the following with you. Sam, we are really glad that you sold us on the accessories package with the paint protection application. Feel free to share this storywith customers the next time you talk about accessories to them. In less than 16 hours after I picked up my new Camry on Wednesday evening from Miller Toyota, a bird did its business all the way across the top of the trunk of my car from one side to the other side and on to the left rear light. It’s all cleaned up now and not a problem. That bird must have been on steroids in more ways than one. Denise and I want to thank you and Miller Toyota for excellent customer service. Denise and I are extremely impressed with: • Your expertise and salesmanship in helping us purchase the 2013 Camry, • Tango’s, Ed’s and all concerned with accessories package servicing, • Ed’s follow up of the my wife’s Sienna navigation maps DVD order and delivery, • Servicing Department’s assistance with the car rental process, • the Manager and Chief Servicing Technician’s accommodation Wednesday night at short notice replacing the panel section (with the Park, Reverse, Drive, etc. letters) that had several scratch marks near the gear shift handle, and, last but certainly not least, • Hollie’s excellent customer service and fabulous personality. We could not be happier. I hope that you had a nice 4th of July. Many thanks! Sincerely, Denise & Mike More