Miller Subaru

I am a real car nut and had spent considerable time reading online reviews and enthusiast publication test reports before visiting the dealership. I had already narrowed down my potential choices to 4 reading online reviews and enthusiast publication test reports before visiting the dealership. I had already narrowed down my potential choices to 4 vehicles that would meet our needs, including 2 of the Subaru brand. John Poster was the first personal interaction I had with Miller Subaru. He was friendly, informative, asked very good questions about our status and need without pushing for a sale, and spent time with my wife and me even though we indicated we were early in the factfinding stage. He spoke about the benefits, features and product attributes of the Subaru's, not in a techie manner, but in a practical way that was tuned to our expressed needs. He presents an easy-going, competent, enthusiastic, patient and very comfortable manner of interaction. We terst-drove the Forester and the Outback models we were considering, and John sat in the back explaining different aspects of the vehicle as appropriate, then remained quiet so we could absorb the test drive experience. We left the dealership with much more information than we had going in. I went to the dealerships of the two other brands we were considering, and returned to Miller, met with John, and continued the process, discussing purchase/lease offerings. Again, John was very clear in his explanation of each process, introduced us to Ron (general manager), and to Aaron (business manager/finance). The introductions and conversations with each were natural, never feeling like the old-school sales-to-manager-to-dreaded-closing-room transactions of high pressure car dealerships that I've experienced in the past. In conclusion, we leased a Forester. Delivery of the vehicle was scheduled to our satisfaction and the process was efficient, logical and thorough. I rate the dealership team and John specifically a 5/5. Top marks for a great car-buying experience. The only potential improvement in the process would have been to do a brief walk-through of the service department, but that can certainly be attributed to the fact that I really didn't ask about service-related issues and John was staying on task (completing the delivery of the vehicle to its proud new owners). More

Both Jack and Aaron were very personable and easy to talk to. Jack was no nonsense. Normally car dealers are similar to ambulance chasing lawyers - Jack was the exact opposite, great to talk to and strait to. Jack was no nonsense. Normally car dealers are similar to ambulance chasing lawyers - Jack was the exact opposite, great to talk to and strait to the deal...the best and only way for car sales More

This is the third car purchased from Jack Martisofski. A family member and friend did as well based on my recommendation. Jack is always personable and accommodating. He wants the best for the customer. A family member and friend did as well based on my recommendation. Jack is always personable and accommodating. He wants the best for the customer. I would highly recommend Jack and the Miller Subaru team as they always make you feel like family! I live three miles from Subaru of Cherry Hill. However, I drive to Miller Subaru in Mount Holly, NJ for exceptional service. My next car will be a Subaru. I'm sure Jack will be my salesman again. Michael and Lori More

great experience, no hassell no pressure made to feel like part of the family the price was good the process was timley yet informative excellent product like part of the family the price was good the process was timley yet informative excellent product More

I priced Foresters at three dealerships on-line to obtain a new Subaru for my wife. We had owned 3 Subarus previously, a wagon (12 years), sedan (8 years) and Legacy wagon (3 years). Miller & another deale a new Subaru for my wife. We had owned 3 Subarus previously, a wagon (12 years), sedan (8 years) and Legacy wagon (3 years). Miller & another dealer were forthcoming, their offers consistent information disclosed in my research. Christina the contact from internet sales was by far better in terms of follow-up and addressing my initial questions. Upon arrival at the dealership, I was connected with Jay Fralin, of the Sales staff. Jay is an experienced salesperson who understood my needs and attempted to accommodate them. He was honest and information he provided was consistent with my research pertaining to the vehicle and pricing. He did not atttemt to employ pressure or questionable sales tactics. Both of the vehicles in which we were interesed were sold prior to our arrival. Jay attempted locate another but was unsuccessful. I was also assisted by Ms. Miller, ass't manager, with respect to locating another vehicle. I was impressed by the accessiblity and responsiveness of management staff to address my concerns. Jay provided some options and subesquently informed me that another model that might meet my needs was delivered to the dealership. We purchased it immediately. Jay was excellent in explaining the features and operation of the vehicle to my wife, even syncing her cell phone to the bluetooth in the car. We were also impressed with the business manager who completed the transaction for purchase of the vehicle. He made us aware of additional options that we might purchase pertaining to warranties etc. Once again, we engaged with a true professional, who did not employ pressure or questionable sales tactics. We selected Miller for our purchase because of their business model which values honesty in dealing with the consumer, good pricing, and professional, knowledgeable staff who were responsive in addressing our concerns. More

John was attentive, informative and honest. This establishment is top notch and all the employees I met were friendly and helpful. They were extremely patient and I never felt any pressure to buy. T establishment is top notch and all the employees I met were friendly and helpful. They were extremely patient and I never felt any pressure to buy. They went out of their way to find me the best financing possible and took the time to explain everything in detail. I would travel to the two and a half hours it took to get here for my next car, no question. These guys are the best. More

I gave Miller Subaru (Ed Hughes in particular) a stellar rating because of their professionalism. They provided me with a superb replacement automobile when I was in dire need of one. Their assistance with rating because of their professionalism. They provided me with a superb replacement automobile when I was in dire need of one. Their assistance with the purchase was seamless in regards to: 1) connecting with financing arranged through USAA, 2) transferring the NY-State registration from my expired car, 3) explaining all new features on the automobile, and 4) taking care of all necessary paperwork. I give Miller Subaru extra compliments for providing a new cover for the cargo area (was missing). Also, I was very pleased that Ed Hughes delivered on his promise to obtain and send me the spare clicker / key that the previous owner had not left with the car. Thank you very much Ed Hughes and Miller Subaru. More

It's been 14 years since I last purchased a car. And, this purchase is our 4th Subaru. With a thought that possible variety should be considered, I did go to a number of other dealerships, including this purchase is our 4th Subaru. With a thought that possible variety should be considered, I did go to a number of other dealerships, including following the Costco incentive to PA. However, on my first visit to Miller Subaru, Ed Hughes materialized out of the car lines and I have stayed with him ever since. He took much time explaining the many improvements that have evolved in the Subaru Outback in fourteen years, took me out for a ride, and then allowed my own test drive. A serious consideration for me was to go from a 6 cylinder back to a four cylinder engine with the box engine to derive the best possible mileage while focusing on the conservation of what seems to be a limited energy supply. This feature, plus the test drive and extensive explanation of the many new features of the Subaru, and the deal was happening with Ed. Possibly like everyone else in this economy, the financial details needed to resolved. Having retired from a long teaching career, the pros and cons of leasing and purchasing needed exploration. Actually, I communicated a number of times with Ryan Plotcher on the internet, and he did seem to respond in a timely effective manner to every question. Aaron Freedman facilitated the paper work sealing the deal while Ed was finishing with another customer. His alertness was very considerate of my time and his handling of all of the various documents was clear and efficient. On the Day of Acquisition, Ed, once again, explained all of the information contained in the manuals, he reviewed the various warranties introduced by Aaron, and then walked me out to the car to ensure that I was ready to drive away in my new, very fabulous 2012 Subaru Outback. Ed shared his hamburger with me, pulled a navigation system out of mid-air, and endured the quirky personality of a woman of 60+ years. I don't think I could have had a better car buying experience! More

John was very pleasant and helpful. Extremely easy to work with and I would recommend him to anyone. We had decided on one car, and overnight changed our minds. John worked with us to get the car we wa work with and I would recommend him to anyone. We had decided on one car, and overnight changed our minds. John worked with us to get the car we wanted. More

Had a great experience, and Graham took great care of me, and was even quick to help me with a minor issue I had after purchase. Top notch service, I would recommend going here for your next purchase. and was even quick to help me with a minor issue I had after purchase. Top notch service, I would recommend going here for your next purchase. More