Miller Subaru

Masterful Con Artistry This is just like most other typical car dealerships. Out to con you. Here is what happened. I called to see if they have the specific vehicle in s This is just like most other typical car dealerships. Out to con you. Here is what happened. I called to see if they have the specific vehicle in stock and available. My plan was to lease. They confirmed YES to both also confirmed that mileage on the vehicle is under 30. When I showed up at dealership, the vehicle was shown after about 20 minutes of waiting and then it has 55 miles on it. Next, the Salesman (SM) and I talk about numbers. At this point before we start the negotiation, he says that the vehicle was requested by another dealer but he called and convinced them to take another car (at a later time, he was even asking me what time on a specific day would work to pick up the car). They offered a price. I counter-offered. They easily agreed. I was surprised but here is where it gets interesting. I did my thorough research and called a few dealers to get the Money Factor and Residual Value. I got four resources saying MF is .00066 and RV is 59% for the specific vehicle and mileage and lease term. The SM goes in to General Manager’s (GM) and comes out about 5-6 times. The GM comes out with a monthly $ lease number. When I asked him specific questions about what was his MF was and the residual value, he gets nervous. I also had a trade-in. And the trade-in has ultra-low mileage which was apprised by three other dealers and confirmed to have at least $2600 in positive equity. The GM agrees to about $2600 but silently rolls all of this into new lease. So, when I told him that I rather have my lease payments high but would like a check for the $2600, he starts to get really nervous. The SM now has a nasty fit and says “we still have to check with the other dealer if he is okay to let go this vehicle” and when I asked why he said early on that the issue was straightened out, he says “you can roll your eyes as much as you want but it is what it is”. Now, with SM getting nasty and GM unwilling and wanting to get out of the deal, handed me keys and asked me to leave. Yes. He asked me to leave. This is after 4 hours of wasting my time there. Masterful con artistry on display all the way through. Please do yourself a favor and avoid this dealership. They also have a Ford dealership next door. Skip that as well. They want you to buy the car without asking any questions about the financing aspect of the deal. If you ask questions, you have to leave. More

The way the new car buying process should be This is really an impressive operation, the way a new car buying process should be. In an era where many dealerships have really stepped up their game This is really an impressive operation, the way a new car buying process should be. In an era where many dealerships have really stepped up their game in delivering a friendly, fair, and efficient experience (I connected with over 10 dealerships during my car search and there are a lot of good ones out there), Miller Subaru (and in particular, Aaron Freedman) stands out. They are prompt in responding by phone or email, they know their product, and they know how to tackle challenges that arise. When they didn't have a Subaru Impreza in stock in the trim I wanted, they located the vehicle and still offered a fair, competitive price, consistent with their original commitment. They delivered the car on time, in perfect condition, and really took the time to explain it's features. A first class operation! More

Miller Subaru and John Poster are best in class! Miller Subaru and John Poster are proof that car buying doesn't need to be a painful experience. This review is long overdue since we bought the car b Miller Subaru and John Poster are proof that car buying doesn't need to be a painful experience. This review is long overdue since we bought the car back in November, but the fact remains this place is a rare find. Unfortunately, we did the looking, tire kicking and asking of questions at a different nearby dealer from whom we would never buy a car. So when we contacted Miller and John, we already knew what we wanted. John negotiated with us on a fair price without any of typical car dealer tactics. We handled most of the details via email and phone calls and nothing changed when we got to the dealer. The car was what we saw on-line, no "accidental" incorrect amounts on the paperwork, no add-on up-sells. Everyone in the dealer was friendly and worked efficiently. I can't think of one thing we wished had happened differently. If you need a Subaru, go to Miller and buy one from John Poster. More

Go to Miller Subaru, ask for Glenn! My wife and I went to Miller Subaru on Rte 38 in Lumberton (Mt. Holly), NJ and worked with Glenn when looking for a new Subaru. First, I recommend Sub My wife and I went to Miller Subaru on Rte 38 in Lumberton (Mt. Holly), NJ and worked with Glenn when looking for a new Subaru. First, I recommend Subaru vehicles to anyone looking for a vehicle that handles extremely well in poor weather, looks fantastic, holds value, and lasts longer than most other vehicle manufacturers out there. Once you've decided to get a great car, then go to Glenn. He is incredibly knowledgeable and will help you understand all your options (buy/lease) and benefits of each method, he is also incredibly friendly and good at helping you pick out a car and features that are a perfect fit for your needs and personality. More

Excellent Experience During the past year my family has both leased and purchased 3 cars from John Poster. His direct, no pressure approach helped to seal the deal. He w During the past year my family has both leased and purchased 3 cars from John Poster. His direct, no pressure approach helped to seal the deal. He went out of his way to make the purchases a pleasurable experience. I wouldn't hesitate to recommend this dealer and John Poster. More

One and Done! After extensive internet searching, I found the exact model that I wanted at Miller Subaru. Salesman Ed Hughes patiently explained the car's safety f After extensive internet searching, I found the exact model that I wanted at Miller Subaru. Salesman Ed Hughes patiently explained the car's safety features and technology. It was clear that I was dealing with a knowledgeable professional who sincerely cared about the product that he was selling. Based on the information that Ed provided, I decided to buy the car. I received the same courtesy from Carl Savage, who worked with Ed and me to close the deal. When returned to pick up the car and complete the paperwork, Jared Zaum was efficient and considerate and didn't pressure me into buying additional services that I knew I would never use. I had been a loyal Subaru owner for many years. Occasionally, I suffer a lapse in judgment and purchase a vehicle from another manufacturer. I had given up my last Subaru because the safety features and technology were relatively primitive. As soon as Ed convinced me of the change, I was sold. Please extend my thanks to Ed, Carl, and Jared. They are a credit to your organization and will insure repeat business. More