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Miller Motor Sales - Service Center

Burlington, WI

4.6
282 Reviews

282 Reviews of Miller Motor Sales - Service Center

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November 18, 2023

After checking in and waiting 15 minutes, I was told that I did not need an oil change. The last service man did not put a new sticker on the window and my coming in was a mistake. Came in about 3,000 miles More

by pjacobson1
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Nov 20, 2023 -

Miller Motor Sales responded

PJ, we apologize for the confusion regarding your oil change. We understand how valuable your time is and regret any inconvenience this may have caused you. If there's anything else we can assist with or if you'd like to discuss further, please don't hesitate to reach out directly. Thank you, Tuesday Kautz - Service Manager - 262-661-4782

November 15, 2023

I was in and out in a very reasonable time frame. Cody was most courteous and informative. One suggestion is to buy some more comfortable chairs for the waiting area. The present ones are a bit used More

by maryspiegelhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Nov 17, 2023 -

Miller Motor Sales responded

Mary, we're glad to know Cody provided you with a great experience at Miller Motor Sales. We appreciate your feedback on the waiting area and will certainly take it into consideration. Thanks for stopping by!

November 13, 2023

In and out on time, no surprises. Very personable customer service. Will go back again! More

by tepe.bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Sobczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith and Precious
Nov 14, 2023 -

Miller Motor Sales responded

We really appreciate you taking the time to leave Miller Motor Sales this awesome review, thank you!

November 08, 2023

Service was good, everything was done the way it needed to be done. Great job More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth
Nov 09, 2023 -

Miller Motor Sales responded

Christine, we're delighted we could deliver an excellent experience! - Miller Motor Sales Team

November 07, 2023

Jake in sales is great. If you tell him what you are looking for he will ensure to keep an eye out for the vehicle if and when it hits the lot and contact you. He is very he More

by allyemieux27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Weidert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jodel, Brandon
Nov 07, 2023 -

Miller Motor Sales responded

It's great to know that Jake was able to assist you so well during your recent visit here at Miller Motor Sales! We appreciate the feedback and look forward to helping you again in the future!

November 02, 2023

Called to find out if my car was done. Told it was done. Was told it would take 30 minutes to do paperwork. Waited 45 minutes then went to get car. Had to wait a good 5 minutes while two e More

by deephouselions
Recommend Dealer
No
Employees Worked With
Tuesday
Nov 06, 2023 -

Miller Motor Sales responded

Thank you for sharing your experience. It's clear we didn't meet our usual standards of service during your visit and for that, we sincerely apologize. I will make sure we review the situation with our team so we can take steps to improve our service & processes where needed. Thanks again and please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Tuesday Kautz - Service Manager - 262-661-4782

November 02, 2023

Fast service. Never have any issues with the dealership. Building kept very clean even during remodeling More

by Fordlover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change tech
Nov 03, 2023 -

Miller Motor Sales responded

Thank you for the 5-star rating! We're glad to know you had a positive experience with our fast service at Miller Motor Sales. We'll see you next time! Have a great ride!

November 01, 2023

Brandon resolved my issues and processed the necessary paperwork for services that were needed and I would recommend Miller Sales. More

by brewcrewfan6
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 01, 2023 -

Miller Motor Sales responded

Hello, We are sorry to hear you are unsatisfied with your service. We strive to make every visit as positive as possible. If you could provide us with more detail in regards to what went wrong and how we can contact you we will do what we can to correct everything. Thanks! -Neal Miller 262-763-2466

November 01, 2023

Our tires came in late, but ythe guys all worked overtime to get it done same day, and thank you to Tuesday too. More

by Dianalnorthrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody , Tuesday
Nov 01, 2023 -

Miller Motor Sales responded

Hi Diana! We're glad our team at Miller Motor Sales could get your tires installed despite the delay. Thanks for recognizing their hard work and Tuesday's efforts too!

October 23, 2023

I experienced a lack of or poor communication from service department. Service schedules are not correct. Appointments last hours / days longer than originally quoted. More

by prosolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Galanty
Nov 20, 2023 -

Miller Motor Sales responded

We're sorry to read about your experience with our service department. We aim for clear communication and timely service, so it's disappointing to learn we fell short in these areas during your visit. Your feedback is valuable as we continually strive to improve our customer experience. Please reach out directly if you'd like us to address this further or assist with any other concerns you may have - Thank you, Tuesday Kautz - Service Manager - 262-661-4782

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