Miller Ford Lincoln

I have been going to Miller Ford for the past 4 months for service and repairs in my 2002 Ford Explorer. Bacause of its mileage and life on the road my vehicle was already showing signs of more problems t for service and repairs in my 2002 Ford Explorer. Bacause of its mileage and life on the road my vehicle was already showing signs of more problems to come, that's when I decided to talk to a representative in the Sales Department about 2 months ago. At this time I was very disappointed with the response I received from this sales representative because once he found I was in a debt consolidation program he showed little interest and did little effort to work with me toward a new Ford Explorer, which is the vehicle I wanted, instead he told me over and over I might only qualify for a Ford Focus. I went to my bank and got an estimate of how much I could get approved for a car loan, and then called Miller's Sales Department, this is when I got in touch with Kevin Bachelor. I explained my scenario to Kevin and he invited me to stop by the dealer next day, to sit with me and review all options available for me to get a new vehicle. The next day I spent 4 and a half hours in the dealer with Kevin but it was time well spent. Kevin took me for a test drive of a new 2013 Ford Explorer and worked in all avaialbale options to find out which one worked best for financing a vehicle for me. Throughout the whole process Kevin kept me informed and took the time to explain to me what worked or didn't worked and the reasons why. In the end my credit score wasn't that bad at all, and Kevin found the best option for me through Ford Motor Credit, a 3-year lease option, and also took the time to explain to me all protection/coverage packages available to me on this lease option. That day I left the dealer with a new 2013 Ford Explorer, and very happy as a customer because of all the effort and work of Kevin and how he treated me as a customer. More

Lee was very supportive during the whole process. He listened and understood what I was looking for in a car and what type of financial structure would be acceptable to me. He also made a special effort listened and understood what I was looking for in a car and what type of financial structure would be acceptable to me. He also made a special effort to come back late Friday night to finish the deal even though he had special personal plans earlier that night, which I appreciated because it would not be possible for me to close on Saturday. I also think the rest of team did a great job in making the process move quickly. Thanks David Lane Rogers More

Jessica as the internet person was very helpful and polite.Joe DiBona worked hard to satisfy my concerns and went the extra mile to do so. Joe Gallagaher was straight forward in giving me the opportuni polite.Joe DiBona worked hard to satisfy my concerns and went the extra mile to do so. Joe Gallagaher was straight forward in giving me the opportunity to counter offer his pricing. I was more than satisfied with the final cost of my Fusion SE Eco Boost. Joe DiBona explained the working of the vehicle and told me about the technical seesions Miller Ford offers. I felt Joe DiBona cared about me being satisfied. He provided several business cards in order that I be able to contact him regarding how things were going with the Fusion or if I had any follow up questions. More

We have recently bought a Ford Escape from Miller Ford dealership. We used the website to locate a vehicle that had our wish list of wants. The sales person who greeted us was Bobby Hall. He took his t dealership. We used the website to locate a vehicle that had our wish list of wants. The sales person who greeted us was Bobby Hall. He took his time to locate the Escape we had come to see. He worked every angle to get the best price through financing and rebates. Bobby also took the time to explain our new technology loaded car. He was very sincere in having any questions or concerns, he would be more than willing to assist.The finance department was very good with what we were signing and the convincing points of the extended warrenty. Technology is such a large part of the our new car that the dealership offers classes that will assist in the owners understanding of use. We feel very confident in the first purchase of a Ford product., After looking and comparing other SUV's, we feel we have chosen well. The Miller Ford service has more than confirmed our expierence. The Zachers More

Considering its been 10 years since we have purchased a Considering its been 10 years since we have purchased a new car, the experience we had with you and your team were bar none an excellent experience. Considering its been 10 years since we have purchased a new car, the experience we had with you and your team were bar none an excellent experience. As someone who works in an industry who serves members and strive for excellence in customer service on a daily basis, its nice to know that you and your team share that same platform. I can see why the sales team are so proud to work for Miller Ford Lincoln. Your team delievered what you promised. Many thanks to you and Rose as well as the others on your team that helped us every step of the way!  More

May 9, 2013 I am writing this letter to tell you about May 9, 2013 I am writing this letter to tell you about a few of the amazing people that you have working at Miller Ford. I first came into the de May 9, 2013 I am writing this letter to tell you about a few of the amazing people that you have working at Miller Ford. I first came into the dealership on Sat 4/6/13 to possibly buy a new car. I meet James Dunn and began working with him. I test drove a 2013 Ford Fusion and fell in love with the car. It turns out that I was not able to get the car that day, but was told to come back on Monday. I called on Monday morning and found out that I would need to possibly look at a Used car, to which I agreed. James Dunn and Preston Schrader worked tirelessly all day long to get me into the car that I had discussed with James and that was exactly what they did !! I went from a 2004 Hyundai Santa Fe to a 2012 Ford Focus SEL. To my pleasant surprise, the payment was just $9 more than what I was already paying. And with the changes to my car insurance, I ended up SAVING $30 a month !! Of all the car dealerships that I have dealt with in the past (and I have even worked for one), this by FAR was one of the best experiences that I have ever had buying a car. James was very patient with me and answered every question that I could possibly think of. He spent a great deal of time working on this with me and I can not say enough kind things about him as a salesman. Today (5/9/13) I came in and spoke to Joe Gallagher, the Sales Manager about a small concern I had regarding my car and the tires. Joe was amazing !! He sat there and listened to what I had to say and the concerns that I had. Because of the concern that I had regarding my tires, without even blinking an eye, Joe told me that he would take care of it. I can't tell you the amount of relief that I felt from just those few words. Even though doing this for me was going to cost him some money, he was more concerned about me being happy with my car. That is the type of Customer Service and decency that you just don't find at a lot of places any more. I honestly thought that I would have to "fight" for this, but I didn't.. I have only been in Maple Shade area for about a year now, and wasn't sure what dealership I should go to.... I am so thankful that I came to see you guys.. I love my car and have piece of mind that you just can't put a price on. I will continue to come to you for all of the service for my car and in about 2 years, hopefully another car. Thank you for everything that you've done !! A New Loyal Customer. More