Millennium Toyota - Service Center

I had an appointment at the service department of Toyota at the same time as their holiday party. After waiting for a little while, I was approached by a very nice employee who told me that the service emp at the same time as their holiday party. After waiting for a little while, I was approached by a very nice employee who told me that the service employee I had an appointment with was out to lunch. I was confused as to why they would schedule me with someone during an employee's lunch. I was about 5 minutes late to my appointment but didnt think that should have any affect on my appointment. I wouldnt think an employee would leave and not wait for a customer after 5 minutes. Regardless, I figured someone would help me out and wasn't all that bothered. I probably would have just waited for someone else to help me, however, I overheard another employee make very rude comments about me to this gentlemen and I decided to just leave. Apparently I should have come 5 minutes earlier and the service employee would not have been out to lunch. As I was going to get my car from the valet and leave, I found out it was their holiday party and was told that was why no one could help me. I felt badly about even being at Millenium Toyota during their holiday party - why would they schedule an appointment with me during their holiday party? Seemed like very bad timing on their part. I honestly didnt really care about the service employee I had an appointment with being out to lunch had someone else just come over and helped me. I probably would have waited a litle more (although I had already been waiting)had I not overheard another employee talking about me in a rude and inappropriate manner. I decided I did not want to give my service now or in the future to this dealership and will be going elsewhere. I would not recommend this dealership. More

They claim to fix your problem and did not, only created 2 new PROBLEMS! very difficult to make a new appointment (now they want you to come when it is convenient for them) I asked to leave the car over nig 2 new PROBLEMS! very difficult to make a new appointment (now they want you to come when it is convenient for them) I asked to leave the car over night at least the answer was NO! and I believe that nothing was done besides new problems. More

They have a great waiting area just off of the showroom--flat screen TVs, coffee, vending machines, and comfy couches--and now I know why. Plan to camp out there when getting service done. We went showroom--flat screen TVs, coffee, vending machines, and comfy couches--and now I know why. Plan to camp out there when getting service done. We went in to have the check engine light fixed and an oil change after a cross-country drive in a new Camry, only to be told that it also needed some other fix on the gas pedal and control. I didn't want to wait a long time, so signed a waiver to say I'd get the fix done after getting back home. 45 minutes later the service rep said the mechanic wouldn't touch the car because I didn't want the fix done (so what was the point of the waiver?). I told them to bring the car up then. 15 minutes later he comes and tell me that the car was already up on the rack so they'd change the oil after all. Almost an hour later the car was finally ready. And I was out of there sooner than a few unlucky souls who had been sitting there when I first got into the waiting room. More

Car ran poorly after an oil and lube and "FREE 21 point inspection". Drove in for service and car runs excellently - pick up the car and the engine warning light is on and car runs awful. What happened? T inspection". Drove in for service and car runs excellently - pick up the car and the engine warning light is on and car runs awful. What happened? They offered to check it out but I said I'm reporting you to the better business bureau. I expect this from the local no name mechanic but not from a reputable Toyota dealer. More