Millennium Toyota - Service Center

I have been coming to this dealership for 8 years for service and always had great experiences with them, this past experience has me questioning whether or not I will return. I went in for a simple NY service and always had great experiences with them, this past experience has me questioning whether or not I will return. I went in for a simple NY state inspection and the standard 5,000 mileage service; i.e. oil change, etc. I had to go through 4 visits to have this completed; first day 6.5 hours, second 1.25 hours, third 1.0, and the fourth was 6 hours but I was shuttled back and forth to get my car. The initial visit seemed a success but my first trip on the highway (2 days later) the tire pressure gauge light came on, I went back and was taken to the front to have this corrected. I left again all seeming okay, and the same problem happened again. I called and explained and had an appointment for the following day, this time it was only a few miles after I left that the light went back on. I pulled over, checked my pressure and noticed that the tire caps were missing (I do not know at what visit they went missing, they were on when I initially brought the car in). I called the dealership immediately, which was 10 minutes after leaving. I was not able to get a hold of anyone, I called all day, leaving multiple messages (about 10 or so) and only speaking to the phone representative who was wonderful in trying to get me to a live employee. Finally at about 3pm that day, 4.5 hours after I left I was finally called by a manager to discuss. I felt that my time, patience, and good nature were taken advantage of. I was told repeatedly that the car was old, a 2005... Toyota has always stood by having cars that are in great condition and do not fall apart... why was I being taken for a ride? More

We've been dealing with this dealership for over 10 years.We have leased 4 cars and bought 2. We have sent family and friends to Millennium and they have walked away happy and satisfied! Millennium is years.We have leased 4 cars and bought 2. We have sent family and friends to Millennium and they have walked away happy and satisfied! Millennium is a pleasure to deal with!!! More

Lonny is a pleasure to work with. He's efficient and makes the service experience simple and easy to manage. We've never had a problem at the dealership! makes the service experience simple and easy to manage. We've never had a problem at the dealership! More

The Service Dept experience is always friendly, prompt and informative. I received a call explaining what is needed and asking approval. the car was ready when they said it would be. Great dealership. and informative. I received a call explaining what is needed and asking approval. the car was ready when they said it would be. Great dealership. More

I needed 15K maintenance and NYS Inspection. Missed first appt. because of other work. Made 2d appt. for 2 pm Got there on time, rapidly checked in. Saw Rick, wrote up order, decided to forego wheel alignmen appt. because of other work. Made 2d appt. for 2 pm Got there on time, rapidly checked in. Saw Rick, wrote up order, decided to forego wheel alignment, not too bad. Waited one hour or so in clean and convenient waiting area, having free coffee and snacks from vening machine. Auto cleared inspection, all charges for oil change and check-off of all items and replacement of one item (air filter?) paid By Toyota program up to $ 160 and paid $ 37 for annual NYS inspection, as prescribed by NYS law. Paid cashier by credit card and auto was returned to me after cleaning. Larry. More

Knowing how concerned Toyota is regarding its service and products, I want to make you aware of my most unpleasant experience with Millennium Toyota. While driving on a poorly lit street one night, I hit a c products, I want to make you aware of my most unpleasant experience with Millennium Toyota. While driving on a poorly lit street one night, I hit a curb and knocked off the rear passenger hub cap. I called Millennium, gave the VIN and was quoted a price: $78.14. They said they had it that day. When I came, they did not have it, but that they would have it the following day. It was suggested that I have the alignment checked. They ran a test and determined that the front alignment was off, not the rear as expected. I was told that this was a covered service by Julie since I had about 5,000 miles and had purchased my Prius 6 months ago. I returned the next day. Rather than sit in the waiting area, I took advantage of the shuttle service. I was given a number to call to have a driver come and pick me up. I called twice but only got voicemail, so I walked back-about a mile I think. My bill for this was $239.51: The realignment was not free and the hub cap suddenly cost $105.54 instead of $78.14! I returned a third day and spent the afternoon trying to straighten out the erroneous charges which they resisted. After the refunds, I paid $84.92 for the hub cap. I feel that some consideration should have been given to me for all the inconvenience, such as a refund on the hub cap. This experience was a nightmare. More

I am writing this review to extend special thanks to Lonnie R. who was my service agent. He explained my maintenance needs and helped me to know what could possibly be a problem if I heard certain nois Lonnie R. who was my service agent. He explained my maintenance needs and helped me to know what could possibly be a problem if I heard certain noises or my car did not perform as usual. I know that I can call and get someone to look at my car if I am not sure what is happening or I feel unsafe. Thanks. More

I had a good time talking to the rep didn't take long for them to service my car and everyone was very nice I'll go back any time I had a pleasent time there for them to service my car and everyone was very nice I'll go back any time I had a pleasent time there More

Disappointed that I had to pay close to $200. for my 20,000 mile service checkup and aligning of the tires. This was because it was past the 2 yr. mark by just a few months and had I known, I would hav 20,000 mile service checkup and aligning of the tires. This was because it was past the 2 yr. mark by just a few months and had I known, I would have brought the car in for service within the time frame and not had to pay for the diagnostic checkup although I would have still paid for the alignment. Also car was driving fine with no shimmering before I got the alignment and now when you are going 60+ MPH, the car shimmies and if you put your foot on the brake, it does the same thing. If you hit a bump on the highway or grate on the side of the lane, the car steering wheel shakes. Quite disappointed. Now have to bring car back to dealership for them to check. Double time, double miles and extra gas, unnecessarily. More

Gave customer service/ friendliness a score of an "okay" because no one really seemed happy in their job or welcoming. All employees look angry. Overall was also okay. I was a very unusal cold May m "okay" because no one really seemed happy in their job or welcoming. All employees look angry. Overall was also okay. I was a very unusal cold May morning, rainy and damp and it was freezing in the waiting room. Also, there was someone walking around the waiting area who was soliciting people about Allstate insurance. He came over to me twice after. I gave quality of work a good grade because nothing is wrong so far. Price is N/A because I have Toyota care. Finally I would not recommend this dealer. Afetr leasing this car, I had a small problem and got the runaround. Also, I left messages for people who said they never got any messages. More