Millennium Toyota

New Tacoma I walked in very skeptical, as most would do, into the dealership. I was well taken care of by Elwil Reyes (Salesperson) and made my car buying as smo I walked in very skeptical, as most would do, into the dealership. I was well taken care of by Elwil Reyes (Salesperson) and made my car buying as smoothly as he could. More

My experience with Millennium Toyota Hempstead, NY I'm writing this review so that sales and service personnel at Millennium Toyota will use it to improve the professional development of their staff. I'm writing this review so that sales and service personnel at Millennium Toyota will use it to improve the professional development of their staff. Here it goes: After a series of text messages from Millennium Toyota I managed to setup an appointment to use the Toyota Car Care service I paid for when buying my vehicle. The appointment was setup for 8AM. I was sincerely grateful for receiving the text messages which forced me to focus in on the maintenance of my Rav4. I arrived on time to the service center (8am). Service personnel in street clothes approach my vehicle and started to identify my car. (If they are Toyota employees they should be easily identifiable). The transfer of information (data on the car - specifically millage) from the receiving employee to the service tech was inconsistent. Another words they made errors. The millage was incorrectly recorded. This setup the service tech with wrong information and delayed my stay at the receiving point of entry. Because of this initial error it caused the service tech to introduce a program to extend the Toyota Car Care program for "just" 330.00 dollars. Mind you I was coming in for the "free" already paid for service that I purchased when I bought the car. I called my wife and talk to her about the millage on the car being over 30,000 since the car was only covered up to 25,000 miles. While talking to my wife and service tech I was shown the paperwork which clearly showed Sept 2017 millage at 11,000 miles. I quickly concluded that it was impossible for me to double or triple the miles in just a couple of months. This caused the service tech to call the shop and confirm the millage on the car. All of this completely unnecessary if everyone just got it right in the first place. By the time my car was evaluated by the mechanic I was informed that the filter for the inside compartment needed to be replaced for $125.00. I wasn't paying for anything at this point and felt insulted that besides being kept there for four hours this was pouring salt in the wound. The car wash at Millennium has consistently been out of service. It was again on this date. I have to say that the sales staff was terrific. But my family experience with Millennium has been ugly and my wife and daughter said its been so bad that they are headed to Millennium Honda for the next purchase just because of the sour taste that Millennium Toyota left them with. This is the unblemished truth. The service manager contacted me, listened to my complaints and reviewed the four points in my text messages to him. I'm sure it wasn't easy. But its the truth. He removed the labor fee for the filter so if I would come back in I would pay only the price of the part. I was grateful for that. But again, when I arrived on Tuesday at 8AM, the car wash wasn't working, the transfer of information from the receiving individual who this time was in Toyota clothes to the service tech was again uneven and all the information was not given over. This time it was about reprogramming the second key for the car. Car wash still not in operation and new credit card application did not work at the check out station. I hope this information sincerely improves your shops performance and I wish you all happy holiday, a very Merry Christmas and Happy New Year! Joe Concannon More

AMAZING STAFF I have recently purchased a car from Millennium Toyota, Camery 2018 SE. First, I never thought I would be able to afford a new car because of my credi I have recently purchased a car from Millennium Toyota, Camery 2018 SE. First, I never thought I would be able to afford a new car because of my credit score isn't that great, so whenever I went to dealers they always want it to empty my wallet, however, it didn't happen here at Millennium. When I arrived, I met with the sales manager Devon, he then introduced me to Twinkle, she is one of the sale staff. This girl helped me not only to pick the right car but also she helped me to pick the right color. We all know when you purchase a new car, picking the color it could become a very big obstacle, but this is not the case when Twinkle is there to help you. I drove the car I felt in love with it, I was prying to get the car I test drive, and I did. I wish the management know how helpful their staff are. Devon made sure I get the right car, Twinkle helped me to test drive the car, explain all the futures that car has, and helped me big time with the color. Everyone saw the car have opened their eyes widely, more and more compliments everyday. Last not least not to forget to ask for Victor who worked the deal with the bank and got me the best price that I did not even expected. Thank you guys, I can't ask for more, you guys are rocking. More

The Jarrett/Chestnut Family The whole Team made us feel like we were family. The team worked and helped our family from 10am to 6pm. it started with introductions to the sel The whole Team made us feel like we were family. The team worked and helped our family from 10am to 6pm. it started with introductions to the selections of the car to plates and insurance to the finally stage of teaching my mother on how to use the car. I am so thankful for the team my mother got to select her car. Thank you. More

Everything went well and happy. I would recommend to add more finance officer to deal with customers to avoid long wait to process the finance more especially on closing hours. I would recommend to add more finance officer to deal with customers to avoid long wait to process the finance more especially on closing hours. More

Twinkle is more than a STAR. Twinkle Mitra is one exceptional employee of yours. Very kind, sweet, & friendly. Goes out of her way to get info needed to make a smooth transactio Twinkle Mitra is one exceptional employee of yours. Very kind, sweet, & friendly. Goes out of her way to get info needed to make a smooth transaction. She answered all my questions & addressed my concerns. She has excellent people skills & wasn't pushy. This was my first time dealing with Toyota & was quite pleased. All of your staff were very pleasant-a simple "hello" goes a longgg way in my book. I LOVE my 2018 Camry SE & as I told Twinkle upon my leaving the dealership, I truly would recommend anyone to her & your dealership. I also dealt with Kamau Leslie your finance manager who also provided excellent service as well. Everything was explained to me very thoroughly. Once again thank you Twinkle & Leslie for assisting me with my purchase. More

Emil Torosyan Emil was very helpful from the start to the end and he accommodate us and give us what we were looking for. i would recommend him to my family and fr Emil was very helpful from the start to the end and he accommodate us and give us what we were looking for. i would recommend him to my family and friends. a wonderful person. More

Courteous, professional, friendly experience I met with Twinkle first and then with her and DVon. I thought they did a wonderful job of meeting my needs. They went out of their way to handle al I met with Twinkle first and then with her and DVon. I thought they did a wonderful job of meeting my needs. They went out of their way to handle all of my concerns and did an exceptional job of delivering on what I needed and wanted. Additionally, Twinkle went above and beyond for me and not only followed me to my car rental place but drove me back to the dealership. More

Knew what their customer wanted Gary did a great job getting right to the point. My goal was to acquire a vehicle on MY TERMS. He understood and provided what I needed in a quick a Gary did a great job getting right to the point. My goal was to acquire a vehicle on MY TERMS. He understood and provided what I needed in a quick and efficient manner. I got my new vehicle in one day where I am very happy More

Flexible and Friendly equals Very Satisfied Customer Twinkle Mitra, Sales Consultant went out of her way to work with me and coordinated with all the necessary people to help me reach favorable terms. L Twinkle Mitra, Sales Consultant went out of her way to work with me and coordinated with all the necessary people to help me reach favorable terms. Leslie, DVon and Roger worked well together in finalizing my deal. They were all very flexible and friendly. Twinkle overcame any issue, even helping me out by driving car home. More