Millennium Honda - Service Center

The service rep Steve was very helpful and efficient, however I decided to wait for my car and it took over 4 hours! Everyone who arrived before and after me left before I did. I was told it could be up however I decided to wait for my car and it took over 4 hours! Everyone who arrived before and after me left before I did. I was told it could be up to 2 hours - but didn’t expect it to be more than 4 hours. More

The service department was great. However, you called and asked me if I wanted an appraisal, I said no. I get there and you ask me again. This is annoying. When I’m ready to buy a ca However, you called and asked me if I wanted an appraisal, I said no. I get there and you ask me again. This is annoying. When I’m ready to buy a car, you won’t have to ask. More

He’s very nice guy and he is very friendly Thanks so much for help me out. for help me out. More

4 customers in the waiting room (including myself) waited over 2 hours for an oil change. When we asked the front desk for the average wait time, he said it takes 1 hour 30 minutes after he files the report. over 2 hours for an oil change. When we asked the front desk for the average wait time, he said it takes 1 hour 30 minutes after he files the report. I just needed an oil change. More

He went back-and-forth. It took us all day to make sure a deal worked for me. I am completely satisfied with him and he is definitely one of the best salesman in the dealers It took us all day to make sure a deal worked for me. I am completely satisfied with him and he is definitely one of the best salesman in the dealership. Thank you Carlos for all your patience and hard work. More

I have never been treated so badly by a customer service rep. I brought my car in because it has a oil leak, my car is new a sedan year 2022 with less than 20K miles. The first thing I was ask was “what do rep. I brought my car in because it has a oil leak, my car is new a sedan year 2022 with less than 20K miles. The first thing I was ask was “what do you want us to do” I said my car was under warranty but that mean nothing because I was immediately told by Orlando the advisor or customer rep, honestly now sure what is his title, that he doubt that the warranty will cover that. I don’t know about cars but I do know a new car cannot be leaking oil that is an indicator of a mayor problem. Then he ask why did I bring the car there and that I needed to take the car to the last place where it was served, which was another Honda dealer. Currently I’m waiting for my car to be fully diagnose but I will never go back to Millennium Honda. They don’t treat you with respect More

This morning 12/7/23 at 8:30AM, I went to service shop with scheduled appointment, for a recall and check engine light issue. I was take in gladley and was asked to be seated. After waiting for four hours with scheduled appointment, for a recall and check engine light issue. I was take in gladley and was asked to be seated. After waiting for four hours I asked the lady about service status, who registered me in. I was told that mechanic is not on podium we will call you shortly. At 1:30 PM After total waiting of five hors I was informed that we are short of mechanics and we are unable to provide you service today. Would you like to come tomorrow? I was pissed off for waiting so many hors. I said I wish I would have brought my blanket and pillow, instead of going back home I could stretch my legs on waiting room floor, and wait for service till next day. My experience this is a worst place for service. By the way I asked for manager to speak with, but he was not available. So be aware no mechanic, no manager, no service. Only anger. More

This was my very first visit for service at this dealer. I was impressed by the organization and how each staff performs their duties. I was particularly impressed by the diversity of the staff to me tha I was impressed by the organization and how each staff performs their duties. I was particularly impressed by the diversity of the staff to me that is a good reflection about the management of this dealership. My advisor was Tara Robinson, she was polite and explicit on the services I was going to have. I had a long wait, but it was worth it. I will definitely continue coming back again. Thanks More

Tom k. Was an amazing person he help get what I needed he’s awesome Was an amazing person he help get what I needed he’s awesome More

Tom K. has truly gone above and beyond in delivering exceptional service. From the moment I reached out for assistance, Tom has been incredibly responsive a has truly gone above and beyond in delivering exceptional service. From the moment I reached out for assistance, Tom has been incredibly responsive and attentive to my needs. He has demonstrated an impressive level of knowledge and expertise in his field, ensuring that every step of the process was handled with utmost professionalism. What sets Tom apart is his genuine care and dedication to customer satisfaction. He took the time to listen to my concerns and preferences, offering valuable insights and recommendations tailored to my specific requirements. His attention to detail and commitment to delivering a high-quality experience is truly commendable. Throughout the entire service, Tom consistently displayed a friendly and approachable demeanor, making me feel comfortable and confident in his abilities. He was prompt in addressing any questions or issues that arose, providing clear and thorough explanations. I am incredibly grateful for the outstanding service provided by Tom K. His unwavering commitment to excellence has left a lasting impression on me, and I would highly recommend his services to anyone in need. More