Millennium Honda - Service Center

Each time I have taken my car in for service, I have been very happy with the level of service provided. Greg has been a tremendous help in assisting me with understanding the services needed. You are alwa very happy with the level of service provided. Greg has been a tremendous help in assisting me with understanding the services needed. You are always made to feel that you are important to Honda. More

This was my first car purchase I made on my own without help from family or friends. I was so nervous and scare to make such a big purchase without "words of wisdom" from someone I could trust. However the help from family or friends. I was so nervous and scare to make such a big purchase without "words of wisdom" from someone I could trust. However the salesperson Derrence Randall was kind, patient and understanding of my insecurities with this purchase. He took his time and walked me through each step of the purchase. I am proud of my purchase and happy to say that it was easier than I thought especially with the help of the salesperson. My confidence level in my purchase increased even more when I met the Auto Service Reprensentative, Eric Ellis. Since I have had my vehicle I have brought it back to the dealership for service. Mr. Ellis has made these appointments easy, he is always friendly and helpful when I bring my car in for service. As a matter of fact customer service is strong at Millenium Honda, from the door of the dealership when you meet the receptionist to the Service Department. The waiting area is nice and clean with table seating and/or couches for your convenience and free hot beverages! Bringing my car in for service on a work day is done with ease when a ride is provided!!! I would recommend this dealership to anyone!! More

Services department has always been good and they try to save you money and time. Car always comes back clean and in good running order. Sales department has always been friendly. They work to get you in a save you money and time. Car always comes back clean and in good running order. Sales department has always been friendly. They work to get you in a car that meets your needs and one that you can afford. I have leased 3 cars to date and so far so good. More

My Honda Ridgeline was due it's 15K service so I pulled into Millennium Honda, it was close to work. I was pleasantly surprised when Mike F. and Mike K. greeted me and talked about getting my vehicle servi into Millennium Honda, it was close to work. I was pleasantly surprised when Mike F. and Mike K. greeted me and talked about getting my vehicle serviced. Mike K. explained what was involved with the 15K service and told me it would take about two hours. when I told him I needed to be at work at 9 o'clock he said he'd get it done. The service team did get it done with plenty of time to spare for me to make it to work... Their customer service was above and beyond my expectation. Even when I went inside to get a coffee, I couldn't quiet figure out the coffee machine and Mike F. came by, stopped and helped me with it. These guys are a class act and a valuable asset to Millennium Honda. Starting my day with the experience at Millennium Honda made my whole day great because of two guys that know what customer service is about. I will not hesitate to recommend this dealership to anyone driving a honda and I will not hesitate to stop by the service department if I need anything done. Thank You Mike K. and Mike F. for making my day!!! More

Greg Andrews, Michael Kublal & Sal all were great. The handled every aspect of my serve e experience with efficiency, knowledge of product & professionalism. Greg processed my appointment request w The handled every aspect of my serve e experience with efficiency, knowledge of product & professionalism. Greg processed my appointment request with his usual pleasant demeanor. He allerelted me to the new computer registration available that would offer me a 10% discount. I gave it the old college try, but found it very frustrating. Millennium is a difficult word to spell in order to access the system. That being accomplished, further frustration was encountered when my I could. Of get past the phone number entry. POOR Upon my arrival, after my car was initially checked in, Sal, knowing that I go to an early appointment near the old dealership on Main Street, facilitated the completion of the driveway check-in and escorted me into Michael Kubal. Michael took care of me in an equally cordial manner. This matches the competent and pleasant treatment that I was accostomed to in my dealings with Gregg Andrews. Sal capped off the fabulous experience by offering me his cell phone number so that I could contact him directly to be picked up to return to the dealership to get my car when it was ready. I mentioned that I needed to get out quickly to take my wife to the doctor. It was a mice day and I decided to walk back to the dealership. When he Sal saw me. Back at Mikes's desk, he rushed over to see if I called and if he mIssed it ( and I am sure apologize if he did). I was impressed at his concern and the interest that I was taken care of. All in all these three people make Millennium Honda Service a most pleasant place to have my Odyssey serviced. Sent from my iPhone. More

I had to write about great experience at Millennium Honda as soon as I walked in the door I was greeted with great customer service: smiles and enthusiasm!! All my questions and concerns were answered by as soon as I walked in the door I was greeted with great customer service: smiles and enthusiasm!! All my questions and concerns were answered by a very knowledgeable staff; they explained everything regarding my car in great detail. I could tell they really knew what they were talking about and I felt very confident on the service (which is rare when dealing with repair shops). Matt and Greg were great! While I waited I had a very comfortable area to use my lap top and work while I waited…. The time flew by. Great Job guys and Thank you!!!! More

I have had my CRV serviced numerous times over the past several years for maintenance checks and for a recall. I was very impressed with the Service Dept. overall. I dealt mainly with Mr. Andrews and he several years for maintenance checks and for a recall. I was very impressed with the Service Dept. overall. I dealt mainly with Mr. Andrews and he made me feel very confident that the car would receive careful handling and the appropriate service would be given. I found that to be true on all occasions. As a result of my satisfaction, I have recommended a few friends to contact Mr. Andrews when they are in need of service, as well as check out the sales dept. when in the market for a new car. More

I gave this because I visited the service department because my trunk opened on my 07 civic ex and did not close.. Got it taken care of by gregory good great guy nothing went wrong.. Then the lights on because my trunk opened on my 07 civic ex and did not close.. Got it taken care of by gregory good great guy nothing went wrong.. Then the lights on my radio went out.. Randy started to help me with this issue, made 4 visits before they sent my radio to service I was left without radio for 3 weeks then I walked into the dealer and they tell me they have the part (they never called to tell me). That didn't solve the issue have to bring it back in waited for 2 hours for themto tell me they had to order a new face plate.. I saw 8 cars go ahead if mine when I was here before all of them. Now I'm sitting here again checking if the plate came in.. Last time I was here was 19 days ago.. And my part is not in....., sucks More

I've only been here 3x for free oil change that was part of my plan and every time I come they give me a hard time about it, they act like it's ridiculous that I get a free oil change. I would not recommend of my plan and every time I come they give me a hard time about it, they act like it's ridiculous that I get a free oil change. I would not recommend this dealer to anyone. The staff are very unprofessional. More

The following are e mails sent to the dealership: Last The following are e mails sent to the dealership: Last November I leased a Civic 2011 from you. Salesman was Randy Hall. VIN ---------------- Yester The following are e mails sent to the dealership: Last November I leased a Civic 2011 from you. Salesman was Randy Hall. VIN ---------------- Yesterday I found my rear left tire was completely flat, there was no warning light from the Tire Pressure Sensor. Took the car to a repair shop and removed a nail from the tire. Today I called your dealership and was rudely told by a service adviser that there will be a diagnostic charge of over $100 to check the sensor. I understand this should be totally covered by the vehicle warranty with no cost to me. I left a voice message with Mr. Matt Morrison (I assume he is the service manager), and Mr. Randy Hall. So far I have not received a return call. I will appreciate your immediate attention and response. Thank you This is my 3rd written request to you, and I am getting tired of your total disrespect. I initially wrote to you on 7/29/11 regarding a warranty issue. All I got in response was an e mail from Mr. Mark Levine attempting to SELL me a car. You are great at selling cars, but the WORST when it comes to customer service. I called numerous times and left messages with your service manager, salesman Mr. Randy Hall, etc. but none have bothered to call me back. As a result of my 2nd e mail yesterday, I received a call from Mr. Levine who suggested that I should call the service manager. When I told him that I have left numerous messages with that gentleman, Mr. Levine stated he was going to print my e mail, bring it to the service manager and have him call me back IMMEDIATERLY!! Well, you guessed it-NO RRTURN CALL. If this issue is not resolved immediately (an attempt by your service Dept. to charge me a diagnostic fee of over $100 for a defective tire pressure sensor that is clearly covered by my warranty) I will make best use of the internet to warn customers of the poor treatment you have afforded me. p.s Finally drove there, salesman Andrew Perry tried to help but Service Dept. were rude and aggressive, did not provide a satisfactory explanation. More